TTC extends customer service hours, establishes new Twitter handle
March 1, 2012
The Toronto Transit Commission has extended its hours of operation for customers who call for information, to share a concern, or to offer a compliment about the TTC. The Commission has also created a new Twitter account – @TTChelps – for customers who have questions or wish to share information with the TTC.
TTC customer service representatives are now available to handle telephone inquiries at 416-393-3030, seven days a week from 7 a.m. to 10 p.m. (improved from 8 a.m. to 5 p.m. on weekdays only).
In addition, staff will be responding to tweets sent to @TTChelps. The TTC will continue to issue service alerts on Twitter via @TTCnotices. Customer service staff will monitor that account and respond to queries via @TTChelps. Staff will also reply to emails sent via the web-based form found at ttc.ca.
The public has shared their desire to contact the TTC beyond normal business hours. The TTC listened and has taken action to improve when and how customers contact it as part of its revitalized customer service efforts.
The in-person Customer Service Centre at Davisville Station (1900 Yonge Street) will continue to operate Monday through Friday, from 8:30 a.m. to 5 p.m.
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