January 6, 2014

As of Jan. 1, a support person accompanying a TTC customer with a disability will no longer be required to pay a fare. The Accessibility for Ontarians with Disabilities Act defines a support person as someone who assists a person with a disability with communication, mobility, personal care/medical needs or with access to goods, services or facilities.

A new TTC Support Person Assistance Card is now available that permits one support person to travel with a fare-paying customer with a disability on a single fare. Additional travel companions must pay a fare.

Until March 29, the TTC will permit a support person to travel on a single fare with a paying customer on the honour system. Starting March 30, customers will be required to show a Support Person Assistance Card when they are accompanying a fare-paying customer with a disability. Application forms are now available on the TTC website and must be certified by a health care professional.

The TTC will hold several photo ID sessions at select subway stations in early 2014 where eligible customers can submit their application and have their photo taken for a Support Person Assistance Card. Locations, dates and times will be posted at ttc.ca and communicated widely when they become available. Customers may also submit an application in person at the Sherbourne Photo ID Centre or Davisville Customer Service Centre. Alternatively, customers may submit their application by mail with two passport photos accompanying their application.

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