Andy Byford - CEO of TTC TTC ready for Parapan Am Games — and beyond

Today sees the start of the Parapan Games and the TTC is once again ready for the challenge.

After a very successful Pan Am Games period, we are 100% focused on getting visitors and Torontonians to the Parapan events that take place over the next eight days. Our 1,600 strong team of TTC staff ambassadors will be out and about, providing customer information and a warm welcome to visitors. And this Sunday, we will once again open the subway early, starting at 6 a.m.

The Pan Am and Parapan Am Games have provided the TTC with the opportunity to showcase our core business — delivery of quality service to 1.8 million customers a day. While extra resources have been deployed to ensure everything runs smoothly, the real challenge is to replicate that success every day for our daily riders against a backdrop of limited funding, rising ridership and ageing infrastructure.

Our Five-Year Corporate Plan does just that. We are working very hard to update everything we do, including introduction of new vehicles, replacement and enhanced maintenance of critical infrastructure, an overhaul of our processes and systems, and an all-out push to make you feel valued as a customer, based on a refreshed, revitalized corporate culture.

Over the coming weeks, we will introduce further route enhancements to reduce crowding levels and provide increased frequency of service at night, in the off-peak and on our busiest routes. We are able to do this because of the additional funding that we secured in this year’s budget, the result of a successful campaign for transit funding over the past three years.

With more service coming on stream, better management and attention to detail, and a rejuvenated, customer-led culture, the TTC is well placed for the Parapan Am Games and beyond.

Celebrate Parapan Am Games with TTC
Jamey Jewells and Katie Harnock, members of Canada's wheelchair basketball team

This Sunday, subway service will start at 6 a.m. instead of 9 a.m. for the 2015 Parapan Am Games.

The Games get underway today, and once again the TTC will offer accessible shuttle service in addition to regular service to venues in Toronto. The TTC will also continue to showcase in-station entertainment designed to surprise and delight our customers, welcome athletes and visitors to the city, and celebrate the Games.

Customer service continues to be a priority for the TTC. Games Ambassadors will be deployed at transit hubs near games venues, helping customers and spectators find their way. For directions to the Parapan Am venues, visit

Spectators with an event ticket can travel for free on the TTC on the day of their event.

Entertainment celebrating the cultures of countries participating in the Games will continue at Downsview and Dundas subway stations.

The TTC Morph characters return to welcome customers at Downsview, Queen and Osgoode stations. TTC Morphs are a fun and interactive way to remind customers to “be a good sport” while using transit. Customers are encouraged to get into the spirit of the Games by sharing their TTC Morph selfies and photos and using the hashtags: #TTCGameOn or #TTCMorphs.

Group passes are available throughout the Games: For just $11.50, a group of up to two adults and four youths (13-19 years old) or one adult and five youths can travel all day until 5:30 a.m. the next day (children 12 and under ride free).

You can purchase and use day or group passes on your mobile iOS or Android device. Download the TTCconnect app from iTunes or Google Play, and follow the instructions to pre-purchase passes, which must be activated before use. Once activated, day passes and group passes are valid from the date activated until 5:30 a.m. the next day.

Employee Profile
Erin Somerville, Student Ambassador

Name: Erin Somerville
Position: Student Ambassador
Years of experience: 1 - Summer Student

This is my first summer working for the TTC. What I’ve enjoyed most about this experience is the many different people I’ve had the opportunity of meeting. I get to interact with customers on a daily basis and my co-workers have taught me a lot.

I volunteer for the TTC’s United Way at special events (the Harvey Shop Tour is my favourite event) which sparked my interest in working in the customer service field.

I would definitely recommend this job to any student who enjoys being involved with the public and who would like to improve their customer service skills.


Starting at 6 p.m. today, take the TTC to this weekend’s annual Taste of the Danforth. Customers can enjoy direct subway access from Broadview, Chester, Pape and Donlands stations on Line 2. Broadview and Pape stations are fully accessible. During the festival, which runs until Sunday, Danforth Ave. will be closed from Broadview Ave. to Jones Ave., requiring the 72 Pape, 300 Bloor-Danforth and 303 Don Mills routes to divert.

Service details are available at

Weekly Customer Service Report

Weekly Customer Service Report

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