Andy Byford - CEO of TTC Investment in TTC service to start bearing fruit this fall

As a glorious Toronto summer draws to a close, we are gearing up for a busy fall here at the TTC.

Over recent months, we have announced a range of service improvements that will start to roll out in September, and my team is now putting the finishing touches to that work to ensure a smooth implementation. This package of improvements is designed to cut wait times, decrease crowding and restore service that the TTC was forced to cut in 2011/12 – all funded by the increased budget that we were able to secure in this year’s funding round.

Specific improvements include increased service on our bus and streetcar network to restore 10–minute-or-better service on our busiest routes, add off-peak service, and increase the number of Blue Night Network routes.

These improvements complement work we have been doing to improve the underlying reliability of our various modes. Specific action is being taken to decrease the number of short-turns on bus and streetcar routes and to tackle the age-old problem of vehicle bunching. To achieve this, we have deployed on-street supervisors to better manage the service, taking time to fix each route before moving to focus on the next.

Meanwhile, subway reliability and punctuality is showing sustained improvement with fewer incidents and delays, the result of a new, more robust timetable and an all-out focus on the basic disciplines of running a railway.

Finally, work continues to progress on one of the most transformative elements of our modernization program. The roll-out of the PRESTO smart card across the TTC is on schedule for the end of 2016, a year earlier than previously planned. Once PRESTO is fully implemented, tokens, tickets and paper transfers will become part of TTC history with faster vehicle boarding and station entry as a result.

The modernization of your TTC is well under way as we work to give you a transit system that makes Toronto proud.

TTC Chair Josh Colle and CEO Andy Byford present Grant Scott, representing the 30 billionth ride, with a free Metropass for a year.

On Monday of this week the TTC marked its 30 billionth ride since it was established in 1921.

Grant Scott, a long-time subscriber to the TTC’s Metropass Discount Plan, was selected to represent the customer who made that 30 billionth trip. The TTC estimates that the 30 billionth trip was made this August.

The TTC continues to set record ridership levels.

In 2014, the TTC set an all-time record of 535 million rides.

For 2015, the TTC expects another record-breaking year.

TTC Chair Josh Colle and TTC CEO Andy Byford presented Mr. Scott with a free Metropass for one year.

TTC Ridership Facts

• The TTC has the third largest ridership in all of North America — after Mexico City and New York City
• TTC ridership has increased each year for the last 11 years
• With 1.8 million customers on an average weekday, the TTC maintains a cost-recovery rate of more than 70% — one of the highest on the continent
• With one billion trips taken every 22 months, the TTC will celebrate its 31 billionth trip in spring 2017
• Nearly 85% of all local transit trips in the GTA are made on the TTC

Employee Profile
Jay Robertson, Station Supervisor

Name:  Jay Robertson
Position: Station Supervisor, Bloor-Danforth West Zone
Years of service: 10

I was a pilot for 25 years before I began my career with the TTC.

I’m a Station Supervisor on Line 2 West Zone, which is in my neighbourhood. Not only does this mean I work in my 6-year-old twin daughters’ stomping ground, but I also serve my neighbours.

In many ways, a subway station is the gateway to a neighbourhood or community. My proudest accomplishment in my 10 years working with the TTC was during the Kipling Station flood back in 2013. Customers and co-workers were astonished by how quickly we managed to get the station back up and running.

I love the unpredictability and team-oriented nature of my job.

Track and signal upgrade work on Line 1 this weekend

Workers replace a section of track.

This weekend, Aug. 29-30, there will be no subway service between St Clair West and Downsview stations on Line 1 as the TTC conducts state-of-good-repair work.

Crews will undertake rail replacement north of Yorkdale Station and signal upgrades in various locations.

Maintaining subway infrastructure in a state-of-good-repair is critical to ensuring a safe, reliable transit system. While the TTC does much of its maintenance work on the subway after the conclusion of service, it will continue to require weekend closures to complete improvements to infrastructure and signals, such as automatic train control. The TTC appreciates the public’s patience and understanding.

A frequent replacement bus service will operate between St Clair West and Downsview stations.

Wheel-Trans vehicles will be available for customers who require accessible transit. Customers can speak with any uniformed TTC employee at either St Clair West or Downsview stations to make use of this service.

Regular subway service will resume on Mon., Aug. 31 at 6 a.m.


Taking a vacation soon?

The TTC provides customers with easy, affordable options to get to Pearson International Airport.

All routes stop at Terminal 1 (Ground Level) and Terminal 3. Best of all, customers enjoy 24-hour service, with the 192 Airport Rocket and the 52A Lawrence West buses operating all day and the 300A Bloor-Danforth and 307 Eglinton West buses operating overnight.

As a special feature, luggage racks are available exclusively on the 192 Airport Rocket.

For specific travel times and other service information, visit

Weekly Customer Service Report

Weekly Customer Service Report

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