Andy Byford - CEO of TTC TTC forges ahead

With the Pan Am Games success behind us, TTC forges ahead on improvements.

Last weekend marked the end of the Parapan Am Games and the completion of a highly successful transit operation.

Over the past six weeks, virtually the entire TTC team pitched in to ensure that things ran smoothly and to offer a high quality, welcoming service to visitors from across the Americas and the Caribbean.

I am very proud of the way staff from all TTC departments deferred their vacations and underwent training in order to support their frontline colleagues by serving as customer service ambassadors. In the same spirit, our operators and maintenance crews pulled out all the stops to deliver reliable service and to quickly resolve incidents with minimal impact on our customers.

Our attention now reverts to the bigger task of completing the modernization of the TTC. We are making good progress in this regard, but there is a lot left to do. By the end of next year, the PRESTO smart card will be available across the entire network and before then, we continue to restore service that was cut in 2011/12, thereby reducing crowding and improving service frequency on our busiest routes.

In parallel, we are accelerating our push to change the underlying culture of the TTC to deliver service that is consistently excellent and where you feel valued and appreciated for your patronage.

I remain confident that we are on the right track to giving you a transit system that makes Toronto proud.

TTC subway musicians’ auditions kick off today!

You see them every day performing throughout the subway system, and now you can see them, and others, audition for the right to entertain TTC customers for the next three years.

The TTC Subway Musicians’ Auditions begin this morning, and will run all weekend just outside the west entrance of the Food Building at the CNE. TTC Chair Josh Colle and CNE President Brian Ashton will officially get things going this afternoon at 12:30 p.m.

This year, 190 musicians (or 175 acts) have signed up to audition for one of the 74 coveted licences. A three-judge panel will assess each act during a seven-minute performance.

Subway performers have been entertaining TTC customers for 35 years with a wide range of musical styles and instruments — everything from guitars to flutes, bassoons to violins to a didgeridoo.

The auditions will be held today, from 10 a.m. to 7 p.m., on Saturday, from 10 a.m. to 9 p.m. and on Sunday, from 10 a.m. to 9 p.m.

The public is welcome to take a seat and enjoy the music.

Employee Profile
Jane Garofalo, Special Events Representative

Name: Jane Garofalo
Position: Special Events Representative
Years of experience: 28

I joined the TTC 28 years ago as a Field Clerk with the Engineering and Construction Department. Today I’m a Special Events Representative co-ordinating a range of activities and special events, including the TTC’s Subway Musicians Program. I have the honour of administering this program and meeting many incredible and talented musicians. These musicians give great performances and enrich the atmosphere of our stations. Whether it’s on your way to work or heading home after a long day, our musicians brighten our customers’ commutes and improve the transit experience. I’m proud to be a TTC Employee and am grateful for the opportunities this position has presented me.

TTC track upgrade work on Line 2 weekend

A track worker maintaining the track.

This weekend, Aug. 22-23, there will be no subway service between Kipling and Jane stations on Line 2 as the TTC conducts state-of-good-repair work near Islington, Old Mill and Kipling stations that includes maintenance on special track work and the power rail.

Crews will also undertake roof repairs at Kipling Station and clear weeds and debris in the open areas of the subway right-of-way.

A frequent replacement bus service will operate between Kipling and Jane stations.

Wheel-Trans vehicles will be available for customers who require accessible transit. Customers can speak with any uniformed TTC employee at either Kipling or Jane station to make use of this service.

Regular subway service will resume on Mon., Aug. 24 at 6 a.m.

TTC service to the CNE - Veterans Ride for Free on Warriors’ Day

The TTC is your best bet to get to the “Ex.” Starting today, extra buses and streetcars will operate on all routes heading to the Canadian National Exhibition.

• 511 Bathurst
From Bathurst Station to Exhibition Loop, near the Princes’ Gate. Streetcars will run every few minutes.

• 29 Dufferin
From Dufferin Station to Dufferin Gate. Buses will run every few minutes.

• 193 Exhibition Rocket
From Dundas West Station to Dufferin Gate. Express buses will run non-stop about every 10 minutes.

• 509 Harbourfront
From Union Station to Exhibition Loop, near the Princes’ Gate. Streetcars will run every few minutes.

Don’t forget to take advantage of the TTC Day Pass, which is good on Saturdays, Sundays and statutory holidays. For just $11.50 per day, a group of up to six people (maximum two adults over the age of 19) can enjoy unlimited travel all day. You can purchase and use day passes on your mobile iOS or Android device.

Download the TTCConnect app from iTunes or Google Play, and follow the instructions to pre-purchase passes, which must be activated before use. Passes are valid from the date shown on the pass until 5:30 a.m. the next day.

Tomorrow, Canadian war and peacekeeping veterans, along with one companion, can ride the TTC for free to commemorate the CNE’s 94th Annual Warriors’ Day Parade.

Veterans and peacekeepers may be asked to show their service medals/ribbons to receive free service.

Weekly Customer Service Report

Weekly Customer Service Report

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