Andy Byford - CEO of TTC A very good year on your TTC

We have almost reached the end of another very busy year at the TTC, one which has seen steady progress towards our vision of a transit system that makes Toronto proud.

Our customer satisfaction score is at a record level, achieved on the back of a flawless Pan Am and Parapan Am Games transit plan in the summer and an ongoing, relentless focus on improving all aspects of our service.

Punctuality has improved on all four subway lines, cleanliness of the system has been improved and we have delivered a substantial decrease in the number of short turns on our bus and streetcar routes. The year also saw the biggest expansion of service in recent years, as we progressively restored routes that were cut in previous years and added service to cope with ever-growing ridership.

We completed the modernization and enlargement of Union Station in time for the Pan Am Games, just as we promised. Roll out of the new PRESTO smartcard has reached 26 subway stations, and by the end of this year, you will be able to use PRESTO across the entire streetcar network. We will also expand the proof-of-payment (POP) system to all streetcar routes starting this Monday (Dec. 14), meaning that you may board any door, provided that you hold POP.

Good progress has been made on many other key initiatives. We continue to steadily upgrade the signaling system on Line 1, con-struction of the subway extension into York Region continues apace, and new streetcars have begun to operate out of their new car-house, the Leslie Barns.

Finally, we are continuing our drive to transform the culture of the TTC into one that is truly customer-led. Customers tell me they have noticed a positive difference in the service they receive and this is down to the many dedicated and professional people at the TTC that set out to serve you, day in and day out.

Early closure of portion of Line 1 to end next week
Subway Tunnel

The final early closure of the portion of Line 1 between Eglinton and Finch stations will take place next Friday, Dec. 18, as the TTC’s tunnel liner replacement project is near completion.

Since 2008, subway service between Eglinton and Finch has ended at 12:30 a.m. Sunday to Friday nights, with shuttle buses running until just before 2 a.m.
Of the 1108 precast tunnel liners in need of repair, 1025 have been completed. The remainder will be done during the normal overnight and weekend maintenance window.

The TTC thinks its customers for their patience and understanding throughout this project.

TTC merchandise make great holiday gifts
TTC Cufflinks

The TTC is the perfect place to shop for holiday gifts for those transit enthusiasts on your list.

With products ranging in price from $10 to $75, customers can choose from items such as subway and streetcar cufflinks, vintage TTC posters and the brand new 2016 Ride Guide cover poster, by artist Farida Zaman.

For a full product list, visit

Employee Profile
Gerry Ferreira

Name: Gerald (Gerry) Ferreira 
Position: Senior Technical Avisor - Streetcars
Years of experience: 17

I’ve been with the TTC since 1998 when I started working for the Streetcar Technical Department. In my current role I advise on all technical maintenance and repair of the TTC’s streetcar fleet to ensure safe and reliable vehicles for our customers. It’s been so great working here because this organization offers its employees so many great opportunities and benefits, and in return all that is asked of you is to perform your job to the best of your ability. I’m fortunate to be part of an organization that makes a difference in people’s lives every day.


Be Kind, Be Aware

Blue Priority Seats Blue seats on TTC vehicles mark priority seating and are meant to be used by customers with disabilities, the elderly or pregnant women. Please be aware of those around you, and, if you are sitting in a blue priority seat, please give it up for those who need them. Because it’s the right thing to do. (Also, you could receive a ticket under TTC By-law No. 1, and may be subject to penalties under the By-law and liable for a fine of up to $235.00, plus applicable charges as provided for in the Provincial Offences Act.)

504 King streetcar to divert this weekend

This weekend, both Saturday and Sunday, the 504 King streetcar will divert via Spadina Ave., Queen St. and Broadview Ave. as the TTC conducts overhead wire work on King St. from Duncan Ave. to Church St.

Shuttle buses will operate on King St.

Regular service will resume Monday morning at 5 a.m.

Weekly Customer Service Report

Customer Service Report

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