Andy Byford - CEO of TTC World-class service keeps residents moving on TTC

TTC making sure sports fans get where they’re going

With the 2015 Pan Am Games now in full swing, the TTC is right in the thick of the action.

We have increased service on routes serving Games venues to make sure that we get everyone to their chosen event on time, including opening the subway at 6 a.m. on each of the Sundays of the Games. We have also deployed response teams strategically throughout the system to intervene at the first hint of problems. The TTC also undertook proactive maintenance of track and other key assets prior to the Games to ensure there was no need for planned closures while the Games were on.

All TTC employees have delayed their summer vacation in order to provide this extra service and, in addition, a team of over 1,600 staff from across every TTC department is working at key locations to provide visitors and Torontonians with friendly help and directions, day and night.

We see this as just part of our efforts to make TTC service pleasant and welcoming — in addition to our core job of getting you from A to B. A huge amount of work is going on within the company to create a culture where everyone recognizes the importance of providing world class customer service, and where employees receive the training, tools and support to do just that.

As CEO, I am lucky to be pushing at an open door. The vast majority of our employees are very proud of what they do and so they naturally offer great service. The 2015 Pan Am and Parapan Am Games are a great opportunity for us to showcase those skills to the world and to demonstrate the changes that are underway to really improve your transit service going forward.

Early Sunday openings a highlight of TTC’s extended service for Pan Am
TTC Ambassadors at a subway station.

For the next two weekends, customers can start riding the subway early on Sundays, as part of the TTC’s commitment to keep the city moving throughout the 2015 Pan Am Games.

On Sunday, July 19 and Sunday, July 26, subway service will begin at 6 a.m. All surface routes will also operate on a Saturday schedule.
Weekday and Saturday subway service will continue as usual, though early closures north of Eglinton Station on Line 1 have been paused for the duration of the Games and will resume July 27.

Providing frequent transit service and friendly customer service are TTC priorities during the Games. TTC Games Ambassadors have been stationed at 28 transit hubs to help customers and spectators navigate some of the city’s busiest areas.

Bus and streetcar service to Pan Am Games venues has also been increased, with over 50 additional buses deployed across the city to deliver relief when needed, and temporary express bus routes servicing a number of Games venues.

As a reminder, spectators with an event ticket have free TTC access on the day of their event.

For more information on the TTC’s enhanced services throughout the Pan Am and Parapan Am Games, visit

Employee Profile
Lynda Baker, Customer Service/Crowd Control Rep.

Name: Lynda Baker
Position: Customer Service/Crowd Control Rep.
Years of experience: 14

The best way to describe my journey with the TTC is in one word: grateful.
I began at the TTC as a bus operator and now work crowd control in the subways during rush hour. It is truly the people who make my job so gratifying. We all make each other’s day a little easier with a smile.

I’ve met thousands of passengers through the years — many who have become friends.

I would like to thank all those morning commuters who say hello to me every day. They deserve the spotlight!

Celebrating the Games

'Diva Diverse' dancers entertain TTC subway riders.

TTC customers were quick with their cellphones as Brazilian salsa dancers “Diva Diverse” (pictured here: Falesha Raquel) helped get people in the Pan Am/Parapan Am spirit at Bloor-Yonge Station last Saturday. The TTC has planned entertainment designed to surprise and delight our customers, welcome athletes and visitors to the city, and celebrate the Games.

Cell and WiFi expands on TTC

Are you a WIND Mobile customer? Now you have access to unlimited talk, text, and data services in 18 subway stations and platforms, all within the downtown “U,” including Bay Station.

Last month BAI Canada and the TTC announced that WIND Mobile has become the TTC’s first cellular carrier, part of the TTC’s modernization plans and the larger wireless installation project that is bringing both cellular and Wi-Fi connectivity to customers in the subway system.
WIND customers now have full cell service at the following subway stations:

- Bloor-Yonge (Lines 1 and 2)
- Wellesley
- College
- Dundas
- Queen
- King
- Union
- St Andrew
- Osgoode
- St Patrick
- Queen’s Park
- St George (Lines 1 and 2)
- Spadina (Lines 1 and 2)
- Bay

Following the Pan Am/Parapan Am Games, service will be expanded to Sherbourne and Bathurst stations. At the end of the project, BAI Canada’s cellular and Wi-Fi networks will be established within 61 underground subway stations, 65 platforms, all mezzanines, walkways, passageways and stairs.

Weekly Customer Service Report

Weekly Customer Service Report

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