Andy Byford - CEO of TTC TTC planning key to a positive transit experience

The Pan Am Games conclude this weekend and it all went very smoothly on the TTC, with only a few minor incidents for our response teams to handle. Across the system, TTC staff, including my executive team, fanned out to assist customers and to provide a warm welcome to visitors from the Americas and the Caribbean. We now look forward to welcoming visitors to the Parapan Am Games that get underway Aug. 7.

The smoothness of the operation was due, in large part, to the extensive contingency planning undertaken in the run-up to the Games, but also to the ongoing dedication and professionalism of TTC staff from across the company, all focused on one aim: to deliver great transit service, day in and day out.

This attention to detail is not unique to the Games period — it’s how we now do things at the TTC. For years, a “fix on failure” approach was used, but that is changing to one of proactive maintenance, thereby minimizing the risk of equipment failure in the first place.

It will take some time for the benefits to be felt as we play catch-up after years of deferred maintenance. Bus reliability is unacceptably low, so we are undertaking a comprehensive maintenance program to achieve industry best-in-class performance within two years. Similarly, our subway track and signal teams are increasingly using historical data and real-time diagnostics to spot trouble and take action before it affects service.

This is all part of the TTC’s plan to deliver a transit system that makes Toronto proud. I liken this challenge to a jigsaw puzzle with many varied parts. I’m hopeful you are beginning to notice the fruits of our efforts as you ride your TTC.

Early Sunday subway service this weekend for Pan Am Games

Once again this Sunday, the TTC will have an early subway opening, with trains in service at 6 a.m., instead of the normal 9 a.m. start. All bus and streetcar routes will also operate on a Saturday schedule.

This is part of the TTC’s commitment to keep Toronto moving during the Pan Am Games. As well, TTC staff will be out throughout the system as special “Ambassadors” helping customers and spectators get where they need to go. Ambassadors will be stationed at 28 transit hubs.

Bus and streetcar service to the Pan Am venues has been increased with over 50 additional buses deployed across the city.

Spectators with an event ticket have free transit access on the day of their event.

501 Queen and 64 Main to divert for Beaches Jazz Festival
This Thursday, Friday and Saturday, from 6 p.m. to 11 p.m, the 501 Queen will be turning back westbound at Woodbine Ave. for the Beaches Jazz Festival. The 64 Main will divert south on Wineva Ave., west on Alfresco Lawn, north on Lee Ave., east on Williamson Rd., north on Southwood Dr. to route.
Service will be back to normal on Sunday.
Employee Profile
Dularie Sarju, Specification Coordinator

Name: Dularie Sarju
Position: Specification Coordinator
Years of experience: 33

It is with great pleasure, respect and gratitude that I work for the TTC and the Engineering, Construction and Expansion (ECE) Group. My professional responsibilities as a Specification Coordinator include the quality assurance and schedule adherence for the preparation of ECE Group Projects (Bid Documents) ensuring the calibre of work is maintained and coordinated. I am proud to have worked on projects including the SRT and Toronto‑York Spadina Subway Extension, new bus garages, easier access, station modernization, structural/paving rehabilitation, and pump replacement.


The TTC is committed to a transparent process in explaining why we do what we do. Whether you want to know about a delay, station modernization or TTC merchandise, we are here to answer your questions. Send an email to, and your question-along with our response-may be featured in an upcoming issue of Connecting Toronto.

Dear Ask TTC:

In the new TR subway cars, there is a long box suspended from the ceiling over several of the doorway openings. These areas are precarious for standees due to a lack of hand grips. There was an experiment to hang straps from the overhead boxes; so, why was this feature not implemented on the rest of the TR fleet? Can straps or retractable hand grips be added under the box area. — Richard

Dear Richard:

By the end of this year, the majority of Toronto Rocket subway trains will have low-ceiling handholds, as per the commitment made in our 2015 Customer Charter. The remainder will be complete within the first quarter of 2016.

More on information on our Customer Charter.

Pan Am on the TTC

A TTC Ambassador assists a customerEntertainment at TTC Union StationTTC Ambassador giving directions to a customer

Weekly Customer Service Report

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