July 31, 2015
After a very successful Pan Am Games transit operation, my team is gearing up to provide equally customer-focused and friendly service to the Parapan Am Games starting Aug. 7.
Over an intense 17-day Pan Am Games period, 1,600 TTC staff worked as customer service ambassadors, joining their operational colleagues from across the TTC to ensure a trouble-free and welcoming transit network. Our success was the result of intensive planning and it was great to receive positive feedback from Torontonians and visitors alike, delighted with the level and quality of service provided.
Our attention has now turned to the ongoing process of improving everyday TTC service, a task that becomes increasingly important as customer numbers continue to rise. On Monday, Mayor John Tory and TTC Chair Josh Colle announced the latest in a series of service improvements that we have been working on, part of the package of measures that my team proposed back in August of last year, subject to available funding.
This latest batch of improvements will see 26 bus and seven streetcar routes across the city receive a noticeable improvement in service quality, resulting in shorter wait times, less crowding and a better chance for customers to get a seat. This improvement to current service largely reverses off-peak service cuts that were made in February 2012, and are in addition to improvements announced to 61 routes in the spring. The increased service will start in September, and is made possible by the $95-million investment in transit in the City’s 2015 Budget.
Monday’s announcement complements other service improvements that have been announced in recent months, including children 12 and under riding free on the TTC; the expansion of overnight service; improvements to all-day, every-day service across the city; and bolstering the 10-minute-or-better service network.
It’s all part of delivering our vision of a transit service that makes Toronto proud.
Starting in September, TTC customers can expect shorter wait times and less crowding on 33 bus and streetcar routes during off-peak hours.
Earlier this week, Mayor John Tory and TTC Chair Josh Colle announced service changes that will mean a more comfortable ride for customers and more vehicles operating on enhanced routes.
“These service improvements will provide our loyal TTC customers with the reliable and frequent service that they deserve,” said TTC Chair Josh Colle. “We are proud to again offer our riders more enhanced service levels and look forward to continuing to improve the TTC for all our customers.”
The announcement complements other service improvements made earlier this year, including the expansion of overnight service, improvements to all-day, every-day service across the city and the ten-minute-or-better service network.
Service improvements will be implemented on the following routes:
- 7 Bathurst
- 22 Coxwell
- 24 Victoria Park
- 25 Don Mills
- 34 Eglinton East
- 35 Jane
- 36 Finch West
- 38 Highland Creek
- 39 Finch East
- 42 Cummer
- 44 Kipling South
- 52 Lawrence West
- 53 Steeles East
- 54 Lawrence East
- 60 Steeles West
- 63 Ossington
- 84 Sheppard West
- 89 Weston
- 95 York Mills
- 100 Flemingdon Park
- 106 York University
- 133 Neilson
- 191 Highway 27 Rocket
- 192 Airport Rocket
- 198 U of T Scarborough Rocket
- 199 Finch Rocket
- 501 Queen
- 504 King
- 505 Dundas
- 506 Carlton
- 509 Harbourfront
- 511 Bathurst
- 512 St Clair
For more information visit ttc.ca.
Name: Stephanie Fortin
Position: Occupational Hygienist
Years of experience: 13
Working at the TTC is both challenging and rewarding.
There is never a dull moment when providing services to more than 13,000 employees; a lot can happen on any given day.
Most of all, I love what I do and I am fortunate to work with a strong team of hard working people.
On a personal level, I recently achieved the Ryerson Gold Medal for having the highest grade in an Engineering Certificate program at the Chang School for Continuing Education.
Take TTC to the Scotiabank Caribbean Carnival
Saturday, Aug. 1, come out and join the TTC at the 48th annual Scotiabank Caribbean Carnival parade. A TTC bus will be in the middle of the action, led by the Toronto Revellers Mas Band, and former Toronto Raptor Jamaal Magloire. The theme of this year’s float is Torch-The Spirit of the Games.
The TTC will add extra service on the 504 King, operating between Dundas West Station and Sunnyside Loop. The 510 Spadina will turn back at Queens Quay, to allow for more service on the 509 Harbourfront from Union Station to Exhibition Loop. You can also get to the parade on the 29 Dufferin, 511 Bathurst, Lansdowne Express and the Keele Station express.
To plan your trip, use the TTC trip planner available at ttc.ca.
Weekly Customer Service Report
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