November 20, 2015
Last week’s tragic and shocking events in Paris serve as a reminder to everyone that we can never lower our guard when it comes to safety and security; vigilance has never been more important.
Though it is important to note that at this time, there is no credible threat to Toronto or to our transit system, customer safety remains the TTC’s number 1 priority. With that in mind, we have invested heavily in security and developed extensive contingency plans based on years of experience, best practices and advice from law enforcement.
While subway stations and TTC vehicles are equipped with CCTV cameras, we also train our employees in emergency procedures, following well-rehearsed emergency plans.
In the end, our transit system is an open network, accessible to all who need it. Our teams of special constables, fare inspectors and uniformed supervisors are visible throughout the system to assist you. We also need your help and ask that you be the eyes and ears of the TTC and report any suspicious activity to a uniformed employee or police. See something, say something is the overriding message.
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A note to customers on Line 2:
Line 2 continues to operate more slowly than normal in the west end of the city. The track infrastructure is being rehabilitated both at night and during weekend closures to get it back to the state-of-good-repair needed to function reliably. I’ll keep you posted on progress.
This weekend, both Saturday and Sunday, there will be no subway service between St George and Keele stations on Line 2 as the TTC conducts state-of-good-repair work.
Work crews will be replacing track switches near Ossington and Christie stations. Christie Station will be closed, but all the other stations will remain open for the sale of fare media. A frequent shuttle bus service will operate along Bloor St. between St George and Keele stations.
Wheel-Trans vehicles will be available for customers who require accessible transit. Customers can speak with any uniformed TTC employee at any station to make use of this service.
Regular subway service will resume on Monday morning at 6 a.m.
One more weekend subway closure is scheduled this year on Dec. 5-6, also from St George to Keele stations.
Name: Vince Alexander
Position: Station Supervisor-Yonge North
Years of service: 9
I joined the TTC in 2006, starting as an operator at Eglinton Division and then quickly moving to Route Management. My most memorable experience is helping to introduce the new Transit Fare Inspectors ahead of the Pan Am/Parapan Am games. I felt privileged working with this talented group who were instrumental in making the ambassador program a success during the games. I have worked many places before TTC but what sets TTC apart is the great camaraderie that permeates the workforce. This is the reason that I have not missed a shift in over eight years.
Customers have their say at annual TTC Customer Town Hall
TTC customers joined TTC Chair Josh Colle, CEO Andy Byford and Head of Customer Communications Cheryn Thoun to share feedback and make suggestions about TTC service at last Thursday’s Customer Town Hall, held at Toronto City Hall.
The theme for this year’s Town Hall was “How can the TTC continue to improve the customer experience?” Customers were invited to ask questions and provide comments and suggestions on topics such as service planning, fares, and customer environment.
The Town Hall was live-streamed for those who could not attend, and questions and comments were accepted by Twitter. You can watch the video of the Town Hall at youtube.com/official-TTCchannel.
Weekly Customer Service Report
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