October 10, 2015
Our recently released customer satisfaction scores reveal increased satisfaction with reliability of the subway, driven by a large decrease in the number of incidents and associated delays. This is pleasing because we have invested a lot of effort into improving subway service, focusing our teams on identifying and tackling the root cause of every delay.
As a result of this sustained focus, our train fleet is now far more reliable. We have also greatly reduced delays due to external factors (such as use of the emergency alarm) as well as things within our direct control, such as having crews in the right place at the right time.
The biggest improvement will come once we have replaced our signalling system on Lines 1 and 2. Some of our signals are more than 60 years old and while still safe, they are well beyond their design life and increasingly unreliable. Sections of track are also in need of replacement to avoid the need for speed restrictions.
For that reason, we will continue to need weekend subway closures to enable us to undertake the painstaking task of replacing track, signals and control equipment.
This can only be done when the service is not running and longer closures mean we can get far more done than the few hours available on a weeknight. After all, a full-day closure is equal to about five weeks of night work.
We know that subway closures cause inconvenience and frustration, but I ask that you continue to bear with us while we install state-of-the-art systems that will deliver world-class reliability, enable us to run more trains and extend the hours of subway operation to meet the needs of this great city.
The city is abuzz as the Toronto Blue Jays are in the playoffs for the first time in 22 years, and the TTC is your best bet to get to games and then safely home. Extra subway trains will be added before and after each home game during the playoffs. TTC ambassadors will be on deck at Union, St Andrew and Spadina stations, cheering for the home team and assisting customers to make sure they get to their seats in time for the opening pitch.
The TTC recommends customers use the following routes to get to the Blue Jays games.
- Line 1 southbound to Union Station
- Line 1 southbound from St George to St Andrew Station
- 510 Spadina southbound from Spadina Station to Front St.
The TTC wishes our beloved Toronto Blue Jays every success as they march towards their third American League pennant in franchise history. Go Jays Go!
This Saturday and Sunday, Oct. 10-11, there will be no subway service between St George and Pape stations on Line 2 as the TTC con¬ducts work on the Prince Edward Viaduct (Bloor Viaduct). Crews will conduct cable installation and other work to allow for the City of Toronto to continue its structural work on the viaduct early next year. The TTC will also use this opportunity to replace sections of power rail.
Replacement buses will operate between St George and Pape stations. Chester, Sherbourne and Bay stations will be closed, but all of the other affected stations will be open for the sale of fare media.
Wheel-Trans vehicles will be available for customers who require accessible transit. Customers can speak with any uniformed TTC employee at St George and Pape stations to make use of this service.
Normal subway service will resume on Mon., Oct. 12 at 6 a.m.
Name: Paul Watkins
Position: Bus Operator
Years of experience: 13
Two years ago, I received an Award of Excellence for my work as a bus operator. Right now, because of an injury, I’m doing crowd control at Coxwell Station. My favourite thing about this job is that I get to interact and build relationships with our customers every day. For example, there’s a mother whose little boy comes running to hug me at Coxwell every morning. Outside of the TTC, I run an affordable fitness and training program for university athletes. I also write meal plans and fitness programs for my co-workers. We’re like a family here and I think health and wellness are imperative for us to do our jobs properly.
Queen car diverting
The 501/301 Queen streetcar will divert this Saturday and Sunday as crews conduct streetcar track work on Queen St. E. at Ontario St. Eastbound streetcars will divert via Church St., Dundas St. E. and Broadview Ave. Westbound streetcars will divert via Broadview Ave., Gerrard St. E., and Church St. A replacement bus service will be provided. Regular streetcar service will resume Monday morning at 5 a.m.
Elevator at Finch Station to shut down for major overhaul
Starting this Sunday, the elevator at the passenger pick-up and drop-off location at Finch Station will shut down for a major overhaul. The elevator will be back in service at the end of December. The overhaul will include the complete replacement of the elevator cab, cab doors and the hy¬draulic jack unit. During this time, Finch Station will remain fully accessible through the elevator at the northeast corner of Yonge and Bishop Streets. Customers are reminded to call the TTC’s lift-line, at 416 539-5437 (LIFT) or subscribe to TTC e-Alerts for up-to-the-minute information about elevator availability.
Weekly Customer Service Report
View all articles from October