Andy Byford - CEO of TTC Customer satisfaction at 81%: TTC survey

This week, I was very pleased to brief the TTC Board on a further increase in our customer satisfaction score.

For this year’s third quarter (July to September), we achieved a record-high 81% of customers that rate their transit service as good or excellent. This builds on a second quarter score of 79%, the previous highest score, and reflects the sustained effort we have made to improve all aspects of our service.

What is particularly significant and encouraging is that satisfaction with service has strongly increased for frequent riders: that is, those most likely to be impacted by delays. This is pleasing, given the work we have done to tackle gapping, bunching and short turning of vehicles on surface routes, and to eliminate root causes of delay on the subway.

Our mission now is to build on these achievements to further improve service. By the end of this year, the PRESTO smartcard will be available on all streetcar routes, and by the end of next year, across the whole TTC — a year earlier than originally planned.

We will also continue to press Bombardier to speed up delivery of our new accessible streetcar fleet. And we will continue to roll out additional service to increase frequency, cut crowding, and speed up your ride.

The transformation and modernization of the TTC is well underway. Thank you for your continued belief and trust in your TTC.

Support Canada’s Vets – Buy a Poppy
Poppy Campaign

The Royal Canadian Legion’s annual Poppy Campaign will officially get underway this morning at 11 a.m. at Spadina Station.

The TTC encourages all customers to show your support for veterans and current members of Canada’s Armed Forces, by buying a poppy from Legion representatives who will be selling poppies throughout the subway system until Remembrance Day, November 11.

501 Queen streetcarto divert this weekend

This weekend, both Saturday and Sunday, the 501/301 Queen streetcar will divert as TTC crews replace rails at the streetcar stops on Queen St. E. at Greenwood Ave.

The 501/301 Queen streetcar will divert via Broadview Ave., Gerrard St. and Cowell Ave.

A replacement bus service will be provided along Queen St. E.

Regular service resumes on Monday morning at 5 a.m.

Employee Profile
Brian Magee, Subway Operator

Name: Brian Magee
Position: Subway operator
Years of experience: 31

I have lived in Toronto my whole life, close to Yonge St., so I find it my good luck to be working for the TTC.

After spending my first four years in Maintenance (streetcar track replacement, janitor and cleaning buses) I moved into Transportation, driving a bus for 16 years and now as a subway Operator on Line 1 for almost 11 years.

I’ve found you have to be a people person to get the most out of this job. Every day I’m meeting old friends, and new - both co-workers and customers, including my most memorable day when my wife stepped onto my bus for the first time.

Priority Seating

Blue priority seating on a subway train

The TTC’s priority seating is meant to be used by customers using wheelchairs or other mobility devices, or by customers with disabilities, the elderly or pregnant women.

The blue seats clearly identify priority seating areas on our buses, streetcars and subway trains. Making the TTC more accessible was a 2014 Customer Charter commitment.

If you do not have a disability and are sitting in one of the designated priority seats, you must give up your seat for a customer with a disability, the elderly or a pregnant woman.

Customers who do not comply with priority seating signs voluntarily may be subject to a fine of $235, plus applicable charges.

Signal, track work on portion of Line 1 this weekend

A worker does maintenance on the subway tracks

This weekend, both Saturday and Sunday, there will be no subway service on a portion of Line 1 between St Clair West and Downsview stations as the TTC conducts signal upgrades and track work.

Wheel-Trans vehicles will be available for customers who require accessible transit. Customers can speak with any uniformed TTC employee at any station to make use of this service.

Regular subway service will resume on Monday morning at 6 a.m.

Upcoming closures (subject to change)

Nov. 7-8: Line 2 - St George to Keele
Nov. 14: Line 1 – St George to St Clair West
Nov. 21-22: Line 2 – St George to Keele
Dec. 5-6: Line 2 – St George to Keele

Weekly Customer Service Report

Weekly Customer Service Report

View all articles from October