Andy Byford - CEO of TTC TTC service improvements continue apace this month

Last week, I described the improvements made to the Blue Night Network to accommodate ever-growing numbers of customers that rely on our surface network of buses and streetcars in the hours when the subway is closed for maintenance.

In parallel, the TTC is taking a number of steps to increase daytime, evening and weekend service levels and quality as we head towards a year-end ridership figure of 545 million rides, the highest in TTC history.

Over the next three months, additional service will be introduced on eight more streetcar and bus routes to provide 10-minutes-or-better service, all day and every day. This will mean 39 TTC routes will have high-frequency service at all times.

Coupled with further improvements that are designed to reduce crowding and boost service in the increasingly busy off-peak period, these changes represent the biggest expansion to TTC service in decades.

A lot of preparation and planning goes into adding service. My team has been busy, recruiting and training additional operators and mechanics, creating new schedules and finalizing public information so that riders know what to expect. At the same time, we are maintaining our focus on existing routes, taking targeted action to reduce vehicle bunching and short-turning and putting more supervisors on the street to actively manage problems as they arise.

By the end of this year, the TTC will have introduced all-door boarding on all 11 streetcar routes for customers holding proof of payment. Coupled with the rollout of the PRESTO smart card across the streetcar network — again by year-end — this will significantly reduce the time vehicles spend servicing stops, thereby delivering a faster, more reliable service.

These investments in your TTC by our Board and City Council have been critical in keeping Toronto moving.

Customers talk transit at TTC Accessibility Forum
Accessibility Forum

This Wednesday, the TTC held its eighth annual Accessibility Forum to hear from the public about the accessibility of TTC services and facilities.

Attendees gathered at the CNE’s Allstream Centre to provide feedback about both conventional TTC and Wheel-Trans services. For the first time, the meeting was live-streamed for those unable to attend in person.

TTC staff from several departments spoke one on one with customers about recent accessibility improvements and plans for continued improvements before the open public forum, where customers spoke publicly and candidly about their experiences on the TTC. After opening remarks from TTC Chair Josh Colle, CEO Andy Byford, and ACAT Chair Mazin Aribi, members of the audience asked questions of the panel, which also included Deputy CEO Chris Upfold, Mitch Stambler, Head of Strategy and Service Planning, and Eve Wiggins, Head of Wheel-Trans.

The TTC currently has 34 accessible subway stations, with St Clair West becoming the 35th accessible station next year, followed by Ossington, Woodbine and Coxwell stations in 2017. The TTC has committed to making its conventional system fully accessible through its Easier Access Program, accessible bus fleet and the roll-out of the new low-floor streetcar. TTC’s goal is to have all subway stations accessible by 2025.

Couldn’t make it to the meeting? We are still interested in your feedback. Please complete our online survey.

Employee Profile
Randy Meredith, Daily Operations Manager - Bus Transportation

Name: Randy Meredith
Position: Manager, Daily Operations – Bus Transportation
Years of service: 29

I started my career in 1986 as a Subway Operator operating Gloucester “G” trains, electric trolley coaches and diesel buses, and have held many positions throughout my career.

My current position of Manager — Daily Operations at Bus Transportation allows me to work with all our bus divisions to assist them in delivering a safe, reliable and pleasurable service to our customers.

I am proud to be employed by the Toronto Transit Commission but my mandate is to serve the citizens of this great city.

Signal upgrade this weekend on Line 1 Bloor to Lawrence

This weekend, there will be no service on Line 1 between Bloor and Lawrence stations as the TTC undertakes signal work. Frequent replacement buses will operate between Bloor and Lawrence stations, stopping at all stations on route.

TTC staff will be on hand to assist and direct customers. Wheel-Trans buses will be available to accommodate customers who need them.

The signal upgrade is part of the TTC’s commitment to modernization. The existing signals, relays, wiring and cabling equipment, are over 60 years old, and need replacing as their failure significantly impacts service. This necessary signal and track work will result in a more reliable service. Once Automatic Train Control is fully installed and operational, customers will see improved frequency of subway service, less crowding and greater reliability of the signal system.

Alternate routes to the subway service on Line 1 include:

• 52 Lawrence West bus from Lawrence to Lawrence West stations
• 32 Eglinton West bus from Eglinton to Eglinton West Station
• 14 Glencairn bus from Davisville Station to Glencairn Station
• 512 St Clair streetcar from St Clair Station to St Clair West Station.

Please note: the 512 St Clair streetcar will be replaced by buses between St Clair and St Clair West stations until 7 p.m. on both Saturday and Sunday.
Regular subway service resumes on Mon., Sept. 21, at 6 a.m.

TTC Hillcrest open house to benefit the United Way

The TTC is holding its annual open house to benefit the United Way at its Hillcrest complex, 1138 Bathurst St., tomorrow from 9 a.m. – 3 p.m. Admission is $5 for adults and $2 for children.

The historic PCC streetcar will operate as a shuttle between Bathurst Station and Hillcrest for those taking transit to the event.

Highlights include guided tours of Harvey and Duncan Shops, the vintage Peter Witt streetcar and the new low-floor streetcar on display, a BBQ, games and a silent auction.

Weekly Customer Service Report

Weekly Customer Service Report

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