Andy Byford - CEO of TTC Investing in improved TTC service for the future

On Monday (March 28) this week, the TTC launched five new and revised express bus routes across the city, making it easier and quicker for customers to get to where they need to go.

Funding for the five routes – 188 Kipling South Rocket, 185 Don Mills Rocket, 186 Wilson Rocket, 199 Finch Rocket and 24E Victoria Park Express – is part of the unprecedented $95-million investment in public transit that we were able to secure from Toronto City Council last year. These routes are the first to be introduced as a result of the TTC’s Express Bus Network Study. A long-term plan for additional express routes will be presented to the TTC Board in June.

At last week’s TTC Board meeting, I reported that the first three months of this year had shown an easing-off in terms of ridership growth, and that, while we will keep a close eye on this, it is still too early to say if a pattern is emerging.

In any case, I see our mandate to be one of delivering relentless improvements in TTC service, so that we may attract more riders onto the additional capacity that we are providing. To that end, these new and revised express routes complement other service enhancements that we have already delivered, including 10-minutes-or-better frequency, all-door-boarding on streetcars, additional subway trains in the rush hours and restoration of all-day-every-day service that was cut in 2011.

The TTC will continue to work meticulously to get the balance right between expanding service and tailoring it to meet demand. We must also continue to ensure that everyone pays the correct fare so that we may keep investing in service improvements.

Customers can play their part by having their proof-of-payment (POP) ready in the form of a validated PRESTO card, pass or transfer, should a fare inspector ask to see it.

Track work on Line 2 this weekend

This Saturday only (April 2), a portion of Line 2 between Victoria Park and Kennedy stations will close as TTC crews replace 900 ft. of rail. Shuttle buses will operate.

Crews will take advantage of the closure time to complete other work in the area, including snaking and drain flushing for plumbing west of Kennedy Station at the Massey Creek exit, and required maintenance in open areas between the affected stations.

Regular service resumes Sunday morning at 8 a.m.

In Review: March 19-20 subway closure
Track work

On March 19 and 20, TTC crews were able to remove a Restricted Speed Zone between St. Clair West and Eglinton West Stations while subway service was suspended between St George and Lawrence West stations.

We also installed the following equipment for Automatic Train Control (ATC):

 - Field devices:

  • 6 splice enclosures
  • 21 termination boxes
  • 41 beacons

- 1000 ft. of messenger wire at Dupont Station
- 7650 ft. (2331m) of cable tray

For more information on subway closures, visit

Employee Profile
Mike Laus

Name: Mike Laus
Position: Streetcar Operator
Years of service: 29

I am the only streetcar operator at the TTC who can operate all five streetcars: the Peter Witt, PCC, ALRV, CLRV and the new low-floor. My favourite of the five has to be the PCC. I love the 1950s style, and they’re light and fun to drive. In my time with the TTC I have had the opportunity to do so many amazing things, like operate the streetcar during the filming of the movie Hairspray. I’ve also been trained on the operation of all types of subway trains the TTC has had in operation since the 90s. I truly love this job and the people I work with and I’m proud to say I’ve been here for 29 years.

There are no major disruptions at this time.

POP on the TTC

POP Video Screenshot What is POP and why is it important to TTC customers? Find out by checking out our newest video at (Happy April Fool’s Day from the TTC!)

Be Kind, Be Aware

Kindness Week Logo

Next week is the 3rd Annual Kindness Week in the GTA, and to mark the occasion, high school students from around Toronto will be at St. George, Downsview and Eglinton stations on Monday from 4-6 p.m. to encourage commuters to take the Kindness Week Challenge.

Kindness Week is sponsored by the Human Kindness Project, a not-for-profit organization with a mission to empower children and youth to affect change through acts of kindness.

For more information about taking the Kindness Week Challenge Kindness Week, visit

Weekly Customer Service Report

Customer Service Report - March 30

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