August 5, 2016
A key element of our modernization of the TTC is to ensure that we recruit, train and promote people of the highest caliber that have the right attitude — and aptitude — to excel.
For this reason, a lot of focus is being put on getting the right people into the right jobs. In some cases, we have brought people with specialist skills in from outside to complement our existing team. Wherever possible, however, we promote from within, thereby creating a positive environment that encourages our employees to progress.
The way we train people is particularly critical. We have increased the amount of course time dedicated to key areas such as safety, accessibility, customer service and leadership, all with a view to making the service we offer safer, more welcoming and professional, and consistently excellent.
At the same time, recruitment has been overhauled to ensure that, going forward, under-represented groups feature more prominently in our management team. I am proud of the fact that, where previously there had never been a woman on the TTC executive management team, women now make up just under half of my direct reports.
A lot remains to be done until our service is consistently excellent. But in building a more capable, more balanced team at all levels, we can ensure that improvements are sustainable and that the TTC is well positioned for a bright future.
Line 1 Yonge-University
The portion of Line 1 Yonge-University between St George and Union stations will be closed tomorrow only as TTC crews repair and replace track, and maintain the signal system in that area.
Shuttle buses will run, stopping only at subway stations along the route. Wheel-Trans buses will be available upon request for customers who need it.
Museum Station will be closed for the day, but all other stations will be open for customers to purchase fares.
As PRESTO is not yet available on all shuttle buses, customers are advised to carry their Metropass, tokens, tickets or cash for fare payment.
Regular subway service resumes Sunday at 8 a.m.
Name: Charmaine Alfred
Position: Duty Station Manager
Years of experience: 2 years and 8 months
"I came to the TTC over two years ago as a Duty Station Manager. Before that, I was an operations manager for an airport, so the skills I learned there were easily transferred to the position I have now. Working as a DSM, no two days are the same for me since my job encompasses day-to-day station management. That includes overseeing the construction work in my stations, meeting with project managers and inspectors, making sure the timelines for station events are being met. The organization of these events is such a complex process. I have to consider each scenario in terms of how it affects my customers and employees. I'm constantly busy, but I like that it's not routine work. The variety of work gets me away from my desk, which is great, but the best part of my job is taking care of customer service. Knowing I made a difference in someone’s day is very fulfilling."
Take the TTC to Krinos Taste of the Danforth
This weekend, we're adding extra service on Line 2 Bloor- Danforth to make it easier for you to get to the annual Taste of the Danforth, which you can access directly from Broadview, Chester, Pape and Donlands stations. Broadview and Pape stations are fully accessible. During the festival, which runs until Sunday, Danforth Ave. will be closed from Broadview Ave. to Jones Ave., requiring the 72 Pape, 300 Bloor-Danforth and 325 Don Mills routes to divert.
For details on these, and other, route diversions, you can receive up-to-the-minute advisories by subscribing to eAlerts or following @TTCnotices on Twitter.
Weekly Customer Service Report
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