Andy Byford - CEO of TTC TTC determined to protect service in 2017 budget

Next year’s TTC budget is the biggest challenge I’ve had to tackle since becoming CEO almost five years ago.

In that time, we have set about modernizing the TTC: upgrading vehicles, processes and the organizational culture, as well as increasing our focus on getting the basics right, such as system cleanli-ness and improved customer information. The service cuts imposed in 2011 have been reversed and we successfully lobbied for increased funding from City Hall.

Customers have noticed the difference. The TTC is enjoying record levels of customer satisfaction, subway punctuality has increased, and we have delivered sharp decreases in the number of short turns on our buses and streetcars — material improvements that have taken time and effort to achieve.

Next year, the City faces a large gap in the opening position of its 2017 budget and all City departments and agencies are required to deliver a 2.6% cost reduction to help close that gap. City budgets must be balanced. Given that transit is one of the biggest line items in the budget, the TTC needs to find efficiencies as part of this exercise and this means finding around $17 million to meet the 2.6% reduction — a target that has been met.

Overall, the TTC must find savings of $231 million, as it has been asked to flatline its 2016 budget for next year. For a transit system that is already the lowest subsidized in North America, that is a herculean task and will not be easy. We are determined, however, that the progress made over the past five years will not be affected.

I will keep you updated on our progress.

Service Alerts
TTC Crews completing track work

Line 2 Bloor-Danforth

Line 2 Bloor-Danforth will be closed between St George and Pape stations only this weekend while TTC crews replace beams and maintain track on the Prince Edward (Bloor) Viaduct.

Shuttle buses will run, stopping only at subway stations along the route. Wheel-Trans will be available for customers who need it. Chester Station will be closed for the weekend, but all other stations will be open for fare sales.

PRESTO is not yet available on all shuttle buses. Customers should carry tokens, tickets or cash for fare payment.

Regular service resumes Monday at 6 a.m.

The Feast of St. Lawrence

The Feast of St. Lawrence will close Front St. between Scott and Church Sts. today and tomorrow, causing the 121 Fort York-Esplanade to divert as follows:
Friday 11 a.m. – 12:30 a.m. — Eastbound buses will divert via Yonge, King and Church Sts. Westbound buses will not divert.

Saturday 6 a.m. - midnight — Eastbound buses will divert via Front and Lower Jarvis Sts. Westbound buses will divert via Lower Jarvis, Front, and Wellington Sts.

International Street Festival

The 32/332 Eglinton West and 63/363 Ossington routes will divert as follows after subway service ends tonight until the end of service Sunday night for the International Street Festival, which will close Eglinton Ave. from Dufferin St. to Marlee Ave.:

32/332 Eglinton West route will divert both ways via Marlee Ave., Roselawn Ave. and Dufferin St.

63/363 Ossington route will turn back northbound via Vaughan Rd. and Jesmond Ave.

Wheels on the Danforth

The 113 Danforth and 20 Cliffside routes will divert via Warden, St Clair and Pharmacy Aves. tomorrow from 7 a.m. until 1 a.m. Sunday for the Wheels On the Danforth event, which will close Danforth Ave. from Byng Ave. to Warden Ave. and Danforth Rd. from Landry Ave. to Danforth Ave.

For details on these, and other, route diversions, you can receive up-to-the-minute advisories by subscribing to eAlerts or following @TTCnotices on Twitter.

TTC Operator helps save someone’s life

Wed., July 6 started out like any other work day for TTC Bus Operator Alexandra Piitz. Little did she know that shortly after her shift started that evening, she would help save someone’s life.

While driving her normal route on Yonge St., just north of Finch Station, she noticed the car in front of her was moving strangely, so she slowed down and saw that the driver was slumped over the steering wheel.

After securing and exiting the bus, Piitz went to check on the man to see if he needed help and noticed his skin had a blue pallor. She opened the door to check his pulse, but it was absent and his breathing was shallow. After calling for someone to phone 911, she performed CPR on him for eight minutes before paramedics arrived. Once paramedics took over, Piitz gave her information to the police, hopped back into her bus and continued on with her day. “I was 11 minutes late.”

Despite the heroic act, Piitz remains humble. “I didn’t really save his life, it was the EMS guys that brought him back” she said.

According to the man’s girlfriend, though, Piitz “is his angel ... (she) did not hesitate to take action. Her quick action to start CPR absolutely saved his life and kept some oxygen going to his brain.”

Finch East parking lot construction reminder

Beginning Mon., Aug. 15, extensive rehabilitation work on the Finch Station East Commuter Lot will result in the partial closure of the lot. Approximately half of the parking spaces in this lot will remain open.

The work, which will be done in two stages, is expected to be completed by the end of 2017. Parking in the Finch Station West Commuter Lot will remain open throughout construction.

There will also be reduced driveway access via Willowdale Ave. during Stage 1 (until the end of 2016) and via Yonge Street during Stage 2 (2017) to accommodate construction vehicles.

The rehabilitation work involves resurfacing the parking lot, improving the drainage systems, upgrad-ing the lighting system, and increasing the number of accessible parking spaces.

Employee Profile
Loris Killingbeck - Subway Janitor

Name: Loris Killingbeck 
Position: Subway Janitor
Years of Service: 15

Fifteen years ago, I remember watching the TTC buses driving down the streets and thinking, ‘I want to work for them.’ I went down to Hillcrest and picked up my application, and I haven’t looked back since. I’m a subway janitor now, and I’ve worked at all subway stations during my time here, though I generally stay at Sheppard-Yonge these days. I like working out of one station; the customers recognize me and know me. I’m comfortable here, and I know how to do my job. At the start of each shift, I call to let my supervisor know I’m here, and then I go get my supplies from my locker. After checking the bathrooms, I do sweeping and then garbage afterwards. It’s routine work, and I like that. I think the most important thing when you’re working is to try to be happy. Make the most of your time working.

Weekly Customer Service Report

Customer Service Report

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