Andy Byford - CEO of TTC New signal system means reduced crowding for TTC riders

Earlier this week, I led a small TTC team to Rochester, NY to witness a demonstration of the software that will soon control Line 1 Yonge-University’s new signalling system.

We last visited the manufacturer seven months ago. At that time, the software was not yet developed, as the focus was to construct the hardware needed to support switchgear, wiring racks and other sophisticated components required by a modern signal system – a system that will transform the reliability and capacity of our busiest subway line.

Much progress has been made in the intervening period. Not only is almost all of the hardware now on site in Toronto for the first section of Line 1 that will go live next fall (Dupont to Wilson stations), we also witnessed a successful test of the software we will be using.

The TTC has used weekend subway closures to install kilometres of cable and cable trays, as well as track equipment to support the new system, all in readiness for real-time trials that will start early next year.

The rollout of the new signal system will then progress to the new subway extension between Downsview (to be renamed Sheppard West) and Vaughan Metropolitan Centre stations, which remains on-track to open in December 2017. The rest of Line 1 will be completed by the end of 2019, at which point the benefits of this mega-project will be realized: a 25% capacity improvement that means reduced wait times and less crowding.

Upgrading a signal system on a subway used by hundreds of thousands a customers a day is extremely challenging. Progressively, though, you will feel the benefits as this key element of TTC modernization comes on stream.

ATC Blocks

The current signalling system uses safe but out-of-date “fixed block” technology. ATC will use much more efficient “moving block” technology, which will allow trains to operate safely in closer proximity to each other, increasing the line’s capacity.

Service Alerts

This weekend, Dec. 3-4, marks the final planned subway closures for 2016.

Line 2 Bloor-Danforth

Line 2 Bloor-Danforth will be closed this weekend from St. George to Pape stations only for track work. Shuttle buses will run, stopping only at stations along the way.

Wheel-Trans will operate between St George and Pape stations for customers who need it. Simply speak with any TTC staff member to request the service.

Line 1 Yonge-University

In addition, Line 1 will be closed between Wilson and Downsiew stations for signal work. Shuttle buses will run between the two stations.

Wheel-Trans buses will operate between Downsview and Lawrence West stations.

Please note that customers who are travelling northbound and need an elevator should exit the train at Lawrence West Station and speak to a Supervisor on the bus platform to request the Wheel-Trans bus.

  • PRESTO is not yet available on all shuttle buses. Customers should carry tokens, tickets or cash in case the vehicle that arrives is not yet PRESTO-equipped.
  • While the TTC does much of its subway maintenance work at the conclusion of service each night, it requires weekend closures to complete ATC and state-of-good-repair work, like replacing track and maintaining switches. One weekend of work during a closure is equivalent to about five weeks of nightly work. A video explanation of why we need weekends to complete critical work is available on our YouTube channel

Next year’s subway closure schedule, and the work that will be accomplished, will be announced early in the new year.

We thank our customers for their patience as we work to improve transit in Toronto.

Re-introducing Just in time for the holidays, the TTC launched its new and improved this past Monday (Nov. 28). The refreshed, expanded online store sells official TTC-branded merchandise, including mugs, t-shirts and shower curtains — a perfect fit for the transit enthusiast on your list. Check out the store at
Employee Profile
Stefania Ragone - Customer Service Representative

Name: Stefania Ragone
Position: Customer Service Representative
Years of service: 1

As a customer service representative with the TTC, my goal is to connect with my customers at a personal level first. I make the customer aware that I am there to help them, and I go above and beyond to ensure their needs are met. I enjoy this position because I like making a difference, giving a voice to the customers who use our system is something I hold dear to me. I began my employment with the TTC as a summer student, and I now work full time to help out our customers to the best of my abilities. If I can get a mother home to her children after work quicker, or if I can reunite a lost item with a customer, then I can leave the office with a smile on my face.

Weekly Customer Service Report

Customer Service Report - Nov 30

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