Andy Byford - CEO of TTC Big improvements on horizon for TTC’s Line 2

While major projects such as the rollout of the PRESTO smart card, a new streetcar fleet and completion of the Spadina subway extension garner headlines, an ongoing focus of my team is to repair and renew the existing network to keep it safe, reliable and clean.

Decades of under-investment i n the TTC have resulted in a backlog of infrastructure work, essentially programs that keep assets and vehicles in good working order. Our five-year plan to modernize the TTC is tackling this challenge head-on, taking the tough decisions now, in order to make the TTC better for the future.

It is for this reason that we use unpopular, but necessary, weekend subway closures to speed up replacement of worn-out track, to progressively upgrade the signalling system, and to do other work that requires more time than is available overnight when trains are not running.

A good example of such a project was completed earlier this week. For years, the section of Line 2 Bloor-Danforth between Castle Frank and Sherbourne has suffered from regular speed restrictions as a result of how the track was originally installed back in 1966. Last weekend, TTC crews installed new track that fixes the problem once and for all, a job that had to be done, but one that tested the patience of customers while the site was prepared and the work undertaken.
Going forward, our plans include completion of the new signal system on Line 1 Yonge-University, then a comprehensive modernization of Line 2, including new trains and signalling system over the coming years.

This work will require time and funding, but we will not let up on our efforts to deliver you the service that you rightly demand.

Service alert
505 Dundas
This weekend, from Saturday at 5 a.m. until 5 a.m. Monday, streetcars on the 505 Dundas route will divert via Ossington Ave. and College St. for concrete work at Dundas St. W. and Dufferin St. Shuttle buses will run along Dundas St. W. between Bathurst St. and Lansdowne Ave.
Customer s should always carry tickets, tokens or cash in case the shuttle bus they board is not yet equipped with PRESTO.
Santa rides the subway
Subway Santa TTC’s Subway Santa greeted customers at Bloor-Yonge Station on Thursday, Dec. 8, accompanied by Mrs. Claus and Tiny Tim. The trio handed out candy canes, delighting customers, spreading holiday cheer and celebrating the unveiling of the annual Christmas train display. Located on the southbound platform of Bloor-Yonge Station, the display is built annually by retired TTC employee Bill Marushiak as a treat for everyone passing through the station. Be sure to pay a visit this holiday season. (Pictured: TTC Chief Customer Officer and Deputy CEO Chris Upfold as Santa, and TTC Chair Josh Colle as Tiny Tim)

When the TTC is fully enabled with PRESTO, and tokens, tickets, etc. are gone, and when there are no longer collector booths at subway stations, will we still be able to pay cash on TTC buses, streetcars and subway stations?

Answer: In the early stages of PRESTO on buses and streetcars, cash will be accepted, though that may change in the future. Every subway station entrance will have a self-service machine known as a Fare Media Vending Device. This device will accept cash, debit and credit, and will be used by customers to purchase a PRESTO card, limited use media (paper PRESTO card) and load a PRESTO card with money or TTC pass products, such as a monthly pass.

These machines will not be available in subway stations until the end of 2017.

 Have a question? Email your question to and have it answered in a future Connecting Toronto page!

Employee Profile
Franklin Baker - Foreperson

Name: Franklin Baker 
Position: Foreperson - Motor Repair
Years of service: 29

I started my 29-year career in the TTC as a summer student in 1988. Shortly after my hiring, I realized that I was extremely fortunate to land a summer student position which later provided me an opportunity for full time employment. I have been given multiple opportunities to advance my career goals, allowing me to hold numerous positions which included Subway Yard Operator, Dispatcher/Yard Controller, Vehicle Repairperson and my current position as Foreperson of the Motor Repair Section at Harvey Shop, where I supervise the rebuilding of electrical auxiliary and propulsion motors for the TTC’s bus, streetcar and subway fleet. I have been privileged to meet the transit needs of the patrons of our great city by providing a transit system that makes Toronto proud.


Backpacks Reminder We ask all of our customers to be courteous when travelling on the TTC. Please remove backpacks, and keep your feet on the floor, not up on empty seats. When riding, leave seats free for others by placing bags on the floor or on your lap. These simple steps make for a more pleasant ride for everyone.

Weekly Customer Service Report

Customer Service Report

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