Andy Byford - CEO of TTC PRESTO on the TTC reaches year-end milestone

As the end of the year approaches, I am pleased to confirm that we are on target to meet our promise to equip every vehicle, and at least one entrance of every subway station, with PRESTO card readers.

This has been a huge logistical effort, including installation of new-style fare gates.

The next task will be to progressively migrate Metropasses and other pass products onto PRESTO, and to prepare for the gradual phasing out of tokens and tickets over the next year.

In parallel, our partners at Metrolinx will deliver machines to every subway station to enable customers to buy and reload their PRESTO card and to check their balance. Once such machines are in place, the Collector booth will be vacated, and mobile Customer Service Agents will be available to assist customers in every station.

I am well aware that there have been reliability problems with some of the new equipment. This is immensely frustrating for customers and the TTC alike, and we are working closely with our supplier, Metrolinx, to get this resolved.

Thanks for your patience while we undergo the biggest change to our fare collection regime in a generation. We will keep you posted throughout the transition.

TTC Holiday Service alerts

Streetcar in motion through a snowy city street.

As you move around the city this holiday season, please note the following service changes:

Sat., Dec. 24 (Christmas Eve)
• Saturday service
• Subway and most routes start at 6 a.m.

Sun., Dec. 25 (Christmas Day) AND Sun., Jan. 1 (New Year’s Day)
• Sunday service.
• Subway and most routes start at 8 a.m.

Mon., Dec. 26/Tues., Dec. 27 AND Mon., Jan. 2
• Holiday service
• Subway and most routes start at 6 a.m.

Wed., Dec. 28 to Fri., Dec 30
• Regular weekday service
• Subway and most routes start at 6 a.m.

Sat., Dec. 31 (New Year’s Eve)
• Ride free from 7 p.m. to 7 a.m. Jan 1 courtesy of courtesy of Corby Spirit and Wine Subway
• Line 1: Last trains leave Union Station at 3:30 a.m. for Finch Station and 3:34 a.m. for Downsview Station. The last northbound train on Line 1 will connect at Bloor-Yonge Station with the last eastbound and westbound trains on Line 2, and at Sheppard-Yonge Station with the last eastbound train on Line 4.
• Line 2: Last trains leave Bloor-Yonge Station at 3:37 a.m. for Kipling Station and at 3:37 a.m. for Kennedy Station. The last eastbound train on Line 2 will connect at Kennedy Station with the last eastbound train on Line 3.
• Line 3: Last train leaves Kennedy Station at 4:05 a.m. for McCowan Station.
• Line 4: Last train leaves Sheppard- Yonge Station at 3:58 a.m. for Don Mills Station.

Surface routes
• Most routes start at 6 a.m.
• Most routes with Saturday late evening service continue until 4 a.m.
• 501 Queen - Divert both ways via King and Spadina after 11 p.m.
• 509 Harbourfront - Increased service in the late evening.
• 510/317 Spadina - Increased service in the late evening.

For groups and families, we’re extending our weekend discount on our Group Day Passes for the holiday period. From Dec. 24 to Jan. 8, the Group Day Pass is available for groups of up to 6 people, maximum 2 adults, to explore the city for one day of unlimited travel, $12 until Dec. 31; $12.50 from Jan. 1 – Jan. 8. Children 12 and under always ride for free.

Employee Profile
Dominic Mendes, Collector

Name: Dominic Mendes
Position: Collector
Years of service: 27

I started with the TTC 27 years ago in Transportation, and then moved into Stations. I have had the opportunity to operate the majority of our vehicle fleet with the exception of streetcars. I’m very grateful to the TTC for all the opportunities it’s provided me for almost three decades. I enjoy working with customers and the various cultures I interact with daily, and I’ve developed a careful ear for ensuring that customer questions are answered accordingly. I look forward to the next chapter in my story with the TTC as we continue to transition to PRESTO in the new year.

Be an ally for TTC riders with a disability!

Making Toronto Accessible. Everyone knows it is difficult to navigate transit in peak hours. It’s even more challenging when you have a disability.

Changes coming to 501 Queen starting Jan 8

Starting Jan. 8 and throughout 2017, TTC and City of Toronto work will require 501 Queen streetcars to be replaced by buses on the portion of the route west of Roncesvalles Ave. Streetcars will continue to operate between Roncesvalles Ave. in the west, and Neville Park Loop in the east.

Two shuttle bus services will be introduced to replace the service as follows:

501L/301L Queen
Buses will operate between Dufferin Gate Loop at the intersection of Dufferin St. and Queen St. W. and Long Branch Loop via Queen St. W., The Queensway, Windermere Ave. and Lake Shore Blvd.

501M Queen
A secondary bus service will operate to link The Queensway with Lakeshore Blvd., Marine Parade Dr. and Park Lawn Rd. These buses will not enter Humber Loop Customers needing to transfer to a bus can do so at any stop between Roncesvalles Ave. and Dufferin St. When using PRESTO, customers will not need to tap onto the second vehicle when boarding.

During the PRESTO rollout in 2017:

You will still be able to buy and use Metropasses, tickets and tokens.

Weekly Customer Service Report

Customer Service Report

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