Andy Byford - CEO of TTC TTC looks forward to a spectacular new year!

As 2016 draws to a close and the New Year looms large, it’s good to look back on another year of transition at the TTC.

The fourth year of our five year plan to modernize the TTC from top to bottom saw huge progress across each of our mega projects and in changing the culture to put customers first.

In addition to rolling out PRESTO on new streetcars and buses, and to progressing a new signal system and the Spadina subway extension, huge effort has been made to make the TTC more efficient, updating back office systems and processes to drive down the number and duration of delays.

We had our challenges. The hot car problem on Line 2 Bloor-Danforth this summer set us back and there is still a lot to do to renew the network’s infrastructure to deliver more reliable service.

But we are well placed for what I believe will be the TTC’s best year ever as so many of our projects come to fruition in 2017.

I want to thank the 14,000 men and women of the TTC who are delivering this change. In what can be a challenging and critical environment, my team sets out every day to get you safely and quickly from A to B.

Here’s to a great 2017 and the ongoing renaissance of the TTC. May you have a healthy and happy new year!

TTC in 2016: A Look Back

3: Subway service started at 8 a.m. on Sundays, one hour earlier than the traditional 9 a.m. Sunday start time.
3: Five new express bus routes announced to start operating in March: 185 Don Mills, 199 Finch Rocket, 188 Kipling South Rocket, 24E Victoria Park Express and 186 Wilson Rocket.

4: The TTC unveiled its 2016 Customer Charter containing 35 time-bound commitments to increase accessibility, and improved service reliability and customer service.
25: The 50th anniversary of the official opening of the Bloor-Danforth Subway, from Keele to Woodbine.

10: Main Street Station became the first station in the subway system to get modern, paddle-style PRESTO-enabled fare gates.

7: Federal Minister of Infrastructure and Communities, Amarjeet Sohi, toured Harvey Shop to announce the first phase of federal funding to upgrade and improve public transit systems across Canada.

Federal Minister of Infrastructure and Communities Amarjeet Sohi visits Harvey Shop.

6: Prime Minister of Canada, Justin Trudeau, pledged up to $840 million in public transit funding for Toronto during a visit to Greenwood Shop.
28: TTC Chair Josh Colle and Beaches-East York MPP Arthur Potts officially opened Leslie Barns as part of TTC’s Doors Open event.

6: Ontario Premier Kathleen Wynne, Ontario Transportation Minister Steven Del Duca, Spadina-Fort York MP Adam Vaughan, York Region Chairman/CEO Wayne Emmerson and TTC Chair Josh Colle marked the completion of track installation for the Toronto-York Spadina Subway Extension underground at Vaughan Metropolitan Centre Station.
19: The TTC introduced the 514 Cherry streetcar into revenue service along King Street, connecting Cherry Street and the West Don Lands area in the east to Dufferin Street and the Liberty Village area in the west.

23: Federal Finance Minister Bill Morneau and Toronto Mayor John Tory visited St Clair West Station to jointly announce hundreds of millions of new dollars for the TTC’s capital program through Phase 1 of the long-term Public Transit Infrastructure Fund (PTIF).

19: The TTC held its ninth annual Public Forum on Accessible Transit.
28: The TTC Board approved the TTC’s Stations Transformation Program, which will see the overhaul of station design and role as the TTC nears the full implementation of PRESTO.

9: The first train with one crew member entered revenue service on Line 4 Sheppard, officially starting One-Person Train Operation (OPTO), in which Subway Operators drive the train and operate its doors from the lead cab.

1: The TTC paid tribute to Honest Ed’s by decorating Bathurst Station with iconic bright red signs and decals in the style of the style of the station’s long-time neighbour and Toronto landmark,  which closes Dec. 31.
4: The TTC received the Best Diversity Program award from Canadian HR Reporter and Thomson Reuters
Canada Limited.
14: The We Move You poster/ video campaign in the subway came to life at Union Station as nine dancers from the National Ballet of Canada conducted a demonstration for subway riders.
28: The Customer Communications Department introduced a range of creative, transit-themed merchandise to the TTC’s online store,

Ossington Station became the TTC’s 35th accessible station with its two elevators entering service. The TTC now has a total of 88 elevators in service. The Easier Access Phase 3 Project will make all remaining subway stations accessible by 2025.
22: The entire TTC network is PRESTO ready, with at least one entrance at every subway station with PRESTO, and all buses, streetcars and Wheel-Trans buses.
December 31/January 1, 2017: For the fourth consecutive year, the TTC will be offering free New Year’s Eve rides courtesy of Corby Spirit and Wine.

Employee Profile
Deb Brown, Customer Communications Manager

Name: Deb Brown
Position: Manager, Customer Communications
Years of service: 2

I’ve been with the TTC for two years now as the Manager of Customer Communications. The best part of my job is the work that the team has done to elevate the TTC brand. We’ve had some wonderful advertising campaigns over the past year and of course, the launch of the TTC Shop. We’ve developed some amazing partnerships with organizations like the National Ballet of Canada and Maple Leaf Sports and Entertainment. I do think that the best is yet to come. We’ve got a big year of change coming in 2017 with the launch of the TYSSE, the PRESTO roll-out and the expansion of Wheel-Trans. When I’m not plotting our next advertising campaign, I rescue Great Danes (

Ride Free New Year’s Eve thanks to Corby Spirit and Wine

NYE free TTC with Corby Spirits and Wine.

Here’s to making the right call after last call — don’t drink and drive. Your TTC fare on New Year’s Eve is provided by Corby Spirit and Wine (from 7 p.m. Dec. 31 to 7 a.m. Jan. 1). We’re extending subway service until 4 a.m. to get you home safely and the overnight Blue Night service will run until the start of subway service on New Year’s Day. Celebrating at Nathan Phillips Square? When leaving the festivities and heading north, please consider using Osgoode Station to avoid crowding at Queen Station.

PRESTO users should NOT tap when entering a subway station or boarding a bus or streetcar.

During the PRESTO rollout in 2017:

You will still be able to buy and use Metropasses, tickets and tokens.

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