February 12, 2016
This week, I had intended to write about our progress towards making the TTC fully accessible. After a severely disrupted Tuesday (Feb. 9) morning rush hour on Line 1, however, I feel you are owed an explanation for what happened.
After an incident-free start across all lines, a fire on the tracks just south of Davisville Station suddenly required service to be suspended in the area while TTC staff and Toronto Fire personnel worked to make the area safe – a priority we will never give way to. In the meantime, shuttle buses were ordered and additional staff deployed to assist customers during the inevitable disruption.
After 35 minutes, service resumed, but a subsequent series of emergency alarm activations caused further delays and service suspensions. The root cause of these alarms was the track fire and I have challenged my team as to why this happened. The ensuing emergency alarm activations, however, meant that every time we got trains moving, service was suspended again.
We let you down on Tuesday. I understand the frustration and apologize unreservedly for this.
But I need your help. If you ever feel unwell, please exit the train at the next station so we can best get you the assistance you need. Think of the emergency alarm like you would 911. It is for emergencies – and I encourage you to use it in an emergency. When an alarm is activated, please know that we must investigate and that can take time, causing delays across the entire line.
This weekend, February 12 -14, experience NBA All-Star 2016 at NBA Centre Court at Enercare Centre at Exhibition Place. NBA Centre Court features more than 40 interactive courts and baskets where fans of all ages can compete in dribbling, passing, shooting and dunking challenges. With opportunities to interact with NBA players, coaches and legends, along with NBA mascots and dance teams, this is a great way to get an up close experience as Toronto hosts the first NBA All-Star in Canada
TTC Customers can take the 511 Bathurst streetcar from Bathurst Station (Line 2) or the 509 Harbourfront streetcar from Union Station (Line 1) and transfer to the 509/511 replacement bus service at Fleet St due to construction at Exhibition Loop. The 29 Dufferin bus also runs into Exhibition Place. Plan your trip with our trip planner at ttc.ca.
To get to the big game at the Air Canada Centre Sunday evening, take Line 1 to Union Station.
TTC Ambassadors will be at Bloor-Yonge, Bathurst and Union Stations to help with directions all weekend.
Name: Myriam Huard
Position: Bus Operator
Years of service: 4
Use the TTC Group Pass this Family Day!
Weekly Customer Service Report
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