Andy Byford - CEO of TTC A new year with more, improved services on your TTC

The new year brings renewed determination on our part to improve every aspect of your TTC service.

Four years into our Five-Year Plan to modernize the TTC and to deliver on our vision of a transit system that makes Toronto proud, a lot has been achieved, with much more improvement planned for 2016.

This year will see the continued rollout of the PRESTO farecard across the whole TTC. All streetcars and 26 subway stations are now PRESTO-enabled and by the end of this year, you will be able to use this new, easy way to pay on all TTC vehicles and at every station.

We will also add more new, low-floor, air-conditioned streetcars and we will continue work on the subway extension to York Region, and on the resignalling of Line 1 to transform service reliability and capacity.

Getting the basics right continues to be our focus. A good example of this is the change that we have made to the 501 streetcar service — the longest streetcar route in North America. We have added extra morning peak service eastbound from Long Branch to the downtown, and more service at busy off-peak periods to meet burgeoning demand. Most importantly, we have taken action to ensure that, wherever posĀ¬sible, short turns are eliminated and that we deliver the service as advertised.

To aid service reliability, the route has been split into two sections between 5 a.m. and 10 p.m. — one from Long Branch Loop to Humber Loop and one from Neville Park Loop to Humber Loop. Going forward, the only circumstance in which vehicles get short turned is if there is an unplanned event, such as an accident that blocks the rails.

This is just one example of the work we are doing to make your journey more reliable, more dependable and more pleasant. Added to ongoing improvements to bus, subway, Wheel-Trans and Scarborough RT services, it demonstrates our determination to serve you better, this year and into the future.

Reminder: Subway service now starts at 8 a.m. on Sundays
Subway map

Sunday subway service now starts an hour earlier, with service at some stations beginning as early as 8 a.m.

The first train time is determined by the proximity of a station to the nearest yard — those closest to the yard have earlier start times, as was the case with the previous 9 a.m. start time.

For information about the start times for each station check the online subway schedule.

TTC to commemorate Metropasses in 2016
January metropass

This year will mark the final year for the Metropass in its current form, as the TTC modernizes and begins its transition to the PRESTO fare card.

To commemorate the Metropass, the TTC has developed the 2016 Metropass collector series.

Each pass issued this year will have an iconic Toronto image, and will include a clue to the following month’s image. At the end of the year customers who piece all 12 passes together will have a one-of-a-kind TTC collectible that celebrates Toronto.

Metropasses were first introduced on the TTC in May 1980 at a cost of $26. Today more than 321,000 customers purchase a TTC Metropass each month.

Employee Profile
Ken Hoover, General Day Clerk

Name: Ken Hoover 
Position: General Day Clerk
Years of service: 30

The TTC has been a good employer for me, providing a reliable job with a good salary and great benefits and I would never have completed my post-secondary degrees without the assistance and financial support of the TTC. I have always been fortunate to work with good co-workers and the TTC promotes a positive workplace environment. I have had the opportunity to work at many locations including Head Office, Wheel Trans, and several Service Delivery Transportation Locations, and the flexible hours were a blessing when my wife and I were raising our three children. Finally, I enjoy working at my current location, Birchmount Division, assisting our Bus Operators, who have the toughest job at the TTC.

New Year's Eve

Crowded subway platform Thanks to Corby Spirit and Wine, thousands of Torontonians took advantage of free TTC service on New Year’s Eve, making it a safe and fun night for everyone. Happy 2016!

Buses replacing streetcars heading to Exhibition Place

As the TTC works to rehabilitate track and replace a 100-year old retaining wall at the Exhibition Place streetcar loop, buses are replacing streetcars entering the loop until August.

Service is as follows:
- The 509 Harbourfront streetcar will operate between Union Station and Fleet St. loop.
- The 511 Bathurst streetcar will operate between Bathurst Station and Fleet St. loop.
- Buses will operate between Fleet St. loop and Exhibition Place during this time.

Regular streetcar service will return to Exhibition Place in time for the Canadian National Exhibition in August.

Weekly Customer Service Report

Customer Service Report

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