Andy Byford - CEO of TTC TTC’s Spadina subway extension remains on track

Construction of the Line 1 subway extension to York University, and north into the Regional Municipality of York, is now 80% complete and remains on track for an opening date of December 2017.


The project has faced many challenges since the go-ahead was given back in 2007, including a start-up delay of nearly 18 months while funding agreements were set in place. As well, two exceptionally harsh winters delayed construction, and various issues regarding station designs and contractor performance also played a role. The project, tragically, also saw a worker killed on the job.
Fast forward to March last year, where staff secured the approval of the TTC Board and Toronto City Council to bring in Bechtel Canada Co. to help us get the project completed by the end of 2017.

York University Station
Since then, substantial progress has been made. The track work within the tunnels is virtually complete, station construction is well advanced and most of the escalators have already been squeezed into their new homes. Meanwhile, two of the new substations that will provide traction power to the trains have already come on-stream, further evidence that the completion date is in sight.

Vaughan Station
Our focus now is to complete station construction and move onto the installation of the many systems needed to control and equip a modern subway system before we then move to the testing, commis-sioning and trial operations phases.
While lessons need to be learned from this project that go right back to how it was initially set up, we will have six stunning new and accessible stations to serve a growing region on a subway extension that will be the envy of North America.

Service improving on the 501 Queen streetcar
CLRV Streetcar On Jan. 3, the TTC introduced significant changes to the 501 Queen streetcar route, making it more fre-quent and reliable. We added more service at busy off peak times to reduce crowding, and service over the entire route is now operating every 10 minutes-or-better, all day, every day.
The route is also being split into two sections, from 5 a.m. to 10 p.m. daily, operating between Long Branch Loop and Humber Loop, and between Neville Park and Humber Loop. Customers will transfer between the two routes at Humber Loop.
During the morning peak period, three additional streetcars will depart eastbound from Long Branch at 7:19 a.m., 7:29 a.m. and 7:39 a.m. to provide transfer-free service through Humber Loop toward Neville Park.
506 Carlton on diversion this weekend
Due to streetcar track work on Carlton St. at Church St., the 506/306 Carlton will be on diversion this Saturday and Sunday. Streetcars will run on Dundas St. between Bay St. and Parliament St. Shuttle buses will run along Carlton St. during the diversion. Regular streetcar service will resume Monday morning at 5 a.m.
Employee Profile
Veronica Antipolo

Name: Veronica Antipolo
Position: Co-ordinator – Customer Communications & Special Events
Years of experience: 1

In my job I am involved in events and projects such as Doors Open, Subway Musicians, and more recently, co-ordinating Pan Am/Parapan Am Games entertainment in the subway. My job gives me the unique opportunity to meet lots of diverse people such as our regular customers, tourists and staff from other areas. It’s interesting to me because I learn something from every person I meet.
Like many customers, the TTC has been and is a big part of my life in Toronto. As a child, I remember running to the window of the front subway train car, so I could watch as we approached each station. I’ve gotten nostalgic repeating that experience with my son and my daughter. When I’m not working, I take continuing education courses, spend time with my family, and watch lots of Netflix.

Weekly Customer Service Report

Customer Service Report

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