Andy Byford - CEO of TTC TTC keeping close eye on ridership, service levels

Earlier this week, the TTC Board considered a staff report that analyzed ridership levels on the TTC.

While ridership continues to rise, this increase has been at a slower rate than was forecast when the budget was set last year. This phenomenon is not unique to the TTC; our analysis shows that most Canadian and U.S. transit properties have experienced similar ridership trends.

We believe that there are a number of factors in play. There is a very close correlation between TTC ridership and the city economy. While our city is still in good economic shape, employment and GDP growth have slowed and this has acted as the primary brake on TTC ridership.

It is incumbent on TTC management to carefully match service levels to ridership and to only add new service – and spend your money – where and when it is warranted. Service levels are not going down and we are not removing service from any route. Rather, we are holding off on adding increases in service until ridership demands it.

The good news is that the TTC is able to dynamically adjust service every six weeks to react to changing ridership levels down to individual routes. This means that as ridership grows, we will resume our program of increasing service to match demand.

In parallel, a lot of work continues to improve existing service. This includes the introduction of larger vehicles, the replacement of signalling on Line 1 Yonge-University and the progressive rollout of PRESTO to make using the TTC quicker and more efficient.

Service Alerts
TTC Track Work

Line 4 Sheppard

This Saturday and Sunday, Line 4 will be closed between Sheppard-Yonge and Bayview stations only for track work. Shuttle buses will operate along the entire line from Sheppard-Yonge to Don Mills Station, stopping only at subway stations along the route. Customers wishing to stop in between stations can still board an 85 Sheppard East bus, which will have increased service for the weekend.

Regular service resumes Mon., July 18 at 6 a.m.

Honda Indy

Several bus and streetcar routes will have modified service as a result of the Honda Indy at Exhibition Place this weekend. Routes are diverting this weekend as follows:

  • 511 Bathurst/121 Fort York-Esplanade: buses diverting via Fleet St. and Fort York Blvd.
  • 29 Dufferin:  Buses will turn back at Springhurst Ave.
  • 509 Harbourfront :  Streetcars will turn back at Fleet St. Loop.
  • 510 Spadina: Streetcars will turn back at Queens Quay W.

Regular service resumes Mon., July 18 at 3 p.m.

Scotiabank Toronto Caribbean Carnival Parade and Festival

Buses on the 39A Finch East, 132 Milner and 133 Neilson routes will divert tomorrow from 10 a.m. to 10 p.m. for the Junior Carnival Parade occurring on Neilson Rd. between McLevin Ave. and Crow Trail.

Check the Service Advisories page for details.

Festival of South Asia

Shuttle buses on the 506 Carlton route will divert in both directions via Greenwood Ave., Dundas St. E and Coxwell Ave. this weekend from 10 a.m. to 2 a.m. both days for the Festival of South Asia.

Fusion of Taste

Buses on the 37 Islington route will divert via Albion Rd., Kipling Ave and Finch Ave. this weekend starting 6 a.m. Saturday until Monday at 1 a.m. for the Fusion of Taste Festival, which will close Islington Ave. from Albion Rd. to Wardlaw Cres.

As the TTC continues important infrastructure work this weekend — and throughout the summer — customers should check ttc. ca for bus and streetcar route diversions.

As well, to accommodate the many events that occur in a vibrant and exciting city like ours , some surface routes will divert for short periods of time.

Customers can receive up-to-the-minute advisories by subscribing to eAlerts or following @TTCnotices on Twitter.

Important notice for MDP customers

The TTC will not mail out August Metropass Discount Plan passes due to the possible Canada Post labour disruption. Instead, MDP customers should purchase their August pass from pass vending machines or collector booths in subway stations, or from an authorized fare seller, at the full price of $141.50 for an Adult Metropass and $112.00 for a Senior/Student Metropass.

The TTC will not debit customers’ bank accounts for pre-authorized MDP payments i n August . Instead, the TTC will deposit $11.75 for an Adult Metropass or $9.25 for a Senior/Student Metropass into customers’ accounts for each Metropass normally received under the MDP program.

Employee Profile
Stephenie Hartley - Handyperson

Name: Stephenie Hartley
Position: Handyperson - Greenwood Shop
Years of service: 15

I’ve worked at the TTC for 15 years. I went from janitor to handyperson to truckperson, and my journey continues. My job is very challenging and very diverse. I deal with people from many sections, from millwrights to electricians, and I have to communicate with them continuously since I’m dealing with important machinery. The people I work with are wonderful. They teach me about the product I’m transporting, so I know how to wash it, how to deliver it, or if it’s safe. I love learning. I’m going to school to become an RVA, someone who does electrical work on subway trains. I’m fortunate to be with a company that allows you to learn and grow. I love it here!

There are no major disruptions at this time.

Meet our musicians

TTC Subway Musicians

Keep an eye out on Fridays for #TTCmusic, a new video series that shines a spotlight on our subway musicians. From self-taught musicians to award winners, the array of talent underground is incredibly diverse. Musicians will be featured on, with a short video and bio detailing what it is like to be a subway musician.

Every three years, approximately 150-200 musicians audition for the chance to obtain a Subway Musicians licence. The top 75, as selected by qualified judges at a three-day audition, are licensed to perform in 25 of the TTC’s subway stations. Visit to find out more about our Subway Musicians program.


POP All-door boarding is now available on all TTC streetcar lines 24 hours a day, seven days a week with proof-of-payment.

Weekly Customer Service Report

Customer Service Report - July 13

View all articles from July