Andy Byford - CEO of TTC TTC adopting new technology, modern processes

There has been much discussion recently about the need for the City and its agencies to modernize the way they do business in order to deliver improved services in a more efficient way.

The TTC is well-placed to meet this challenge as "process re-engineering" is the third element of our modernization plan, along with infra-structure renewal and internal culture transformation.

We are changing every aspect of how we work. Decades-old and labour-intensive human resource, finance and payroll systems are being replaced with automated solutions, while on our surface fleets, archaic vehicle communications equipment is being stripped out and replaced with a system that will revolutionize the way we communicate with operators and you, our customers.

A good example of process re-engineering is the migration to PRESTO. Once fully implemented, tokens, transfers and tickets will be phased out and station collectors will come out of their booths to offer a more personal, hands-on service.

We are also embracing modern business thinking in how we manage all aspects of our operation – from the way we run major projects to the way we handle customer feedback.

New systems, however, do not come cheap. Compelling business cases were developed to make the necessary investments to allow us to deliver improvements.

It is incumbent on all City agencies and departments to seek to deliver more for less. At the TTC, we are well-placed to meet this challenge and are already ahead of the curve.

Use the TTC Group Pass this long weekend!

Take advantage of the of the TTC's Group Pass. For just $12, the pass provides unlimited travel for a group of up to six people, maximum two adults over 19.

Passes are valid from the date shown on the pass until 5:30 a.m. the next day. You can purchase and use a pass with the TTC's e-ticketing app, TTCconnect, on your iOS or Android device, or you can buy a pass at any collector booth.

Group Day Passes are ideal for:

  • 1 adult and no more than 5 youths 13 to 19 years of age
  • 2 adults and no more than 4 youths 13 to 19 years of age
  • 2 adults

Children 12 and under ride for free.

IN REVIEW: What we accomplished last weekend
Track work

Last Sunday, Line 2 was closed between Broadview and Main Street stations, and Line 2 between St George and Broadview stations opened late.

The closure time allowed us to complete vital state-of-good-repair work, including:

  • Quality testing of rail and removing two defects from the rail
  • Rail maintenance at Greenwood crossover
  • Replacement of a track beam on the Prince Edward (Bloor) Viaduct

For more information on scheduled subway closures, visit the Service Advisories page at ttc.ca, and watch the "TTC weekend subway closures" video at www.youtube.com/OfficialTTCChannel.

Take the TTC to the Toronto Caribbean Carnival Grand Parade
Toronto Caribbean Carnival

The TTC will provide increased service this Sat. July 30 to customers attending the Toronto Caribbean Carnival Grand Parade at Exhibition Place.

Customers can use the following routes to Exhibition Place:

  • 29 Dufferin/29E Dufferin Express buses southbound from Dufferin Station to Dufferin Gate
  • 511 Bathurst streetcar/511 Bathurst Express shuttle bus southbound from Bathurst Station to Fort York Blvd./Fleet St. and walk five to 10 minutes
  • 504 King streetcar westbound from King or St Andrew stations to King St./Strachan Ave. and walk five to 10 minutes
  • 509 Harbourfront streetcar westbound from Union Station to Fort York Blvd./Bastion St. and walk five to 10 minutes, or take the 121 Fort York- Esplanade bus westbound (board bus at street level at Front/Bay Sts. to Fort York Blvd./Fleet St. and walk five minutes

Streetcars on the 514 Cherry route will turn back at Charlotte loop, located at the intersection of King St. W and Charlotte St. The 510 Spadina route will turn back at Queens Quay loop, located at Queens Quay and Spadina Ave.

For more information, see the Service Advisories page.

Employee Profile
Employee profile Owen Segree

Name: Owen Segree
Position: Station Supervisor
Years of experience: 15

"As a station supervisor for the TTC, my job consists of supervising the collectors and janitors, handling emergencies, upkeep and maintenance of subway stations in my zone, crowd control, and facilitating good customer service. I’ve been a supervisor since 2004, so I've really learned how to be proactive with customer needs. One of my favourite parts of my job is that I get to leave an impact people’s lives on a daily basis. I love whenever I have the chance to supervise and mentor coworkers or students. When I'm mentoring others, I feel it’s my responsibility to guide them and leave a strong positive impact. I always tell those I work with to strive to be your best each day. Everyone here is an important link in a chain, so try to help someone each day to grow and be better, and you’ll see the results in the long-run."

Underground Freedom Ride this Sunday night

This Sun. July 31, A Different Booklist bookstore and the TTC will host the fourth annual Freedom Train event to welcome Emancipation Day on August 1. The event marks the role of the Underground Railroad in Canadian history.

The event begins at 10:45 p.m. at Union Station and will include: poetry, singing, and stories about the fight for civil rights. Hundreds of guests will board a ceremonial TTC subway train at 11:30 p.m. and ride to Downsview Station, arriving after midnight, in reverence of Emancipation Day.

All are welcome to attend this event.

Proof-of-Payment

Proof-of-payment is required All-door boarding is now available on all TTC streetcar lines 24 hours a day, seven days a week with proof-of-payment.

Weekly Customer Service Report

Customer service report

View all articles from July