Andy Byford - CEO of TTC Safety is first priority at TTC

The recent incident of a train operating with a set of doors open on Line 2 was very serious and made for concerning headlines, but this rare occurrence should not diminish customer confidence in safety at the TTC.

We put a huge amount of focus on keeping you safe and secure. As such, the TTC is one of the safest mass transit systems in the world.

Our approach is risk-based, meaning that we use data, past experience and predictive analysis to antic-ipate risk and eliminate, or mitigate, it before it occurs.

 This thinking informs the way we design and maintain vehicles and facilities, the way we recruit, train and maintain staff competence, and in the comprehensive way we investigate incidents when they do occur, so as to understand root cause and prevent recurrence.

Every night, vehicles are inspected, subway track patrolled and systems checked to ensure everything is ready for a safe, reliable start to service. Every four weeks, I chair a safety meeting to assure myself we are leaving no stone unturned in finding ways to make things safer still.

Each day, customers take 1.8 million trips on the TTC. My guarantee to you is that your safety — and that of our employees — will continue to be our first priority.

Service Alerts

Line 2 Bloor-Danforth

This Saturday only (June 4), there will be no service on Line 2 between St George and Pape stations as TTC crews replace 780 ft. of track. Shuttle buses will operate, stopping at subway stations along the route.

Wheel-Trans will be available for customers who need it. Customers can speak to any TTC staff member to request the service.

Regular service resumes Sunday morning at 8 a.m.

94 Wellesley

The 94 Wellesley route will divert this Saturday, June 4 from 7 a.m. to 7 p.m. due to a crane lift on Wellesley St. between Yonge and Church Sts. The route will divert westbound via Church, C h a r l e s, a n d Yonge Sts., and eastbound via Church, Alexander, and Yonge Sts. You can still board the bus at Wellesley Station during this diversion.

505 Dundas

Streetcars on the 505 Dundas route will divert both ways via Bay, Carlton and Church Sts. from 11 p.m. tonight until 5 a.m. on Monday morning while TTC crews conduct overhead wire work between Bay and Church Sts.

Shuttle buses will operate from the intersection of Dundas and Jarvis Sts. to Elizabeth St.

Proof-of-payment is in effect on buses that replace streetcars. PRESTO users must have tokens, cash or tickets, as most buses do not yet have PRESTO.

Pape Ave. Summerfest

The following routes will divert on Saturday from 8 a.m. to 8 p.m. for Pape Avenue Summerfest, occurring on Pape Ave. between Gamble and Mortimer Aves.:

25 Don Mills

81 Thorncliffe Park

185 Don Mills Rocket

Be sure to stay up to date on all closures and diversions by following @TTCnotices on Twitter

IN REVIEW: What we accomplished last weekend
TTC Crews Pulling Cable

Last weekend, during the Line 1 closure between St Clair West and Downsview stations, TTC crews completed significant repairs and upgrades to the system, including:

  • 55,000 ft. of cable and 150 messenger ground screws installed for Automatic Train Control
  • Two track ties replaced
  • 1,500 ft. of cable removed and relocated for carhouse expansion
  • Eight flared rails installed at Lawrence West
  • Three signal bases installed
  • 13 damaged glass skylights at Lawrence West replaced
  • 405 square ft. of damaged tiles replaced
You can sit with us this Pride Month!
 TTC Pride Bus

On May 31, drag queens joined TTC Chair Josh Colle, Pride Toronto’s Executive Director Mathieu Chantelois and co-Chairs Alica Hall and Aaron GlynWilliams to unveil this year’s TTC Pride bus. The bus is now on the 94 Wellesley route, where it will run throughout the month-long Toronto Pride celebration before joining the 2016 Pride Parade on Sunday July 3.

Employee Profile
Yeeman Chen - Truck and Coach Apprentice

Name: Xuanyi Yeeman Chen
Position: Truck and Coach Apprentice
Years of service: 3

I’m in my third year of the TTC apprenticeship program. The first year is pretty straightforward. Everyone starts at Duncan Shop and gets placed at three or four different garages afterwards, so you experience working on different TTC vehicles. I love that each day is different. I might repair a broken fare box or a bus engine; I do whatever needs to get done. There was a time I thought I couldn’t do this because of the stigma against women in trade, but now I know I can. That’s why I enjoy going to events like the Women in Trades Conference, where I can inspire young girls who are deciding what they want to do when they grow up. I have the opportunity to be a role model.

Proof-of-Payment

POP All-door boarding is now available on all TTC streetcar lines 24 hours a day, seven days a week with proof-of-payment.

Line 2 on Wednesday morning

Customers experienced a prolonged service outage Wednesday morning between Pape and St George stations due to a fire investigation in the tunnel near Yonge Station. Acable caught fire, which caused subway service in that area to close for about three hours.

The TTC is now investigating the cause of the fire.

There were no injuries.

Thank you to our partners at Toronto Fire, Toronto Police and Metrolinx for their assistance and, you, our customers, for your patience.

Weekly Customer Service Report

Customer Service Report June 1

View all articles from June