Andy Byford - CEO of TTC TTC shares best practices with visiting transit leaders

A key objective of our five-year modernization of the TTC is to improve the general standard of management and employee performance across the company.

 To that end, we identified “People” as one of the seven strategic objectives within our plan, recognizing that a fundamental change of culture was required if we are to deliver consistently excellent service. The People Objective contains a myriad of work streams, including work to improve how we recruit, train, retain and inspire our people, introduction of management development pro-grams and targeted recruitment of experts in their field to fill skill gaps that could not be addressed from within.

A lot of progress has already been made. I am proud of the fact that we have taken positive action to increase the number of high quality women and people from diverse ethnic backgrounds into senior positions, to achieve — on merit — a more capable management team that more accurately reflects the city that we serve.

Another facet of our people plan is to make the company more outward-looking. While the TTC has a lot of in-house expertise, we should look to import best practice and learn from other organizations and to that end, the TTC participates in a number of national and international transit associations.

This week, the TTC is hosting a visit from six other major North American properties as part of a program to develop future transit leaders. Participants, including two TTC delegates, have been identified as having high potential and they will spend the week learning about the TTC and offering their advice and observations on what they see.

This is just one of many programs that we have launched to improve the quality of management at the TTC, and to ensure that such improvements endure.

Service Alerts
Track Work

Line 2 Bloor-Danforth

This Sunday only (June 12) only, Line 2 will be closed between St George and Pape stations as TTC crews conduct track work. Shuttle buses will operate, stopping only at subway stations along the route.

Wheel-Trans will be available for customers who need it. Customers can speak to any TTC staff member to request the service.

Regular service resumes Monday at 6 a.m.

501 Queen

This weekend, from 7 p.m. today until Mon., June 13 at 5 a.m., TTC crews will replace track at the intersection of Queen St. E. and Jarvis St. As a result, streetcars on the 501 Queen route will divert as follows:

Eastbound: via Church St. and King St. E.

Westbound: via King St. E., Church St., Richmond St. and Victoria St.

Shuttle buses will operate between Queen St. W. and University Ave. in the west to Queen St. E. and Woodward Ave. in the east.

As a reminder, streetcars continue to divert for watermain work on Queen Street W., between Shaw St. and Spadina Ave. This diversion will continue until October.

47 Lansdowne

Southbound buses on the 47 Lansdowne route will divert from Mon. June 13 until September 8 due to City of Toronto watermain work on Lansdowne Ave. south of Dundas St. W. Buses will divert at Dundas St. W. via Dufferin St. and Queen St. Northbound buses will not be affected.

505 Dundas

This Sat., June 11 from 8 a.m. to 10 p.m., streetcars on the 505 Dundas route will divert both ways via Ossington Ave. and College St. due to the Dundas West Street Festival, occurring between Lansdowne Ave. and Ossington Ave.


Proof-of-payment is in effect on buses that replace streetcars. PRESTO users must have tokens, cash or tickets, as the rollout of PRESTO on buses most buses do not yet have PRESTO readers.

As the TTC and the City of Toronto complete important infrastructure work this weekend — and throughout the summer — check for bus and streetcar route diversions. As well, to accommodate the many events that occur in a vibrant and exciting city like ours, some surface routes will divert for short periods of time. You can receive up-to-the-minute advisories by following @TTCnotices on Twitter.

Tracks complete for TYSSE
TYSSE Event On Mon. June 6, Ontario Premier Kathleen Wynne and Transportation Minister Steven Del Duca joined TTC Chair Josh Colle and CEO Andy Byford to commemorate the completion of track installation for the Toronto-York Spadina Subway Extension. The 8.6 km project will extend Line 1 Yonge-University from Downsview Station to the new Vaughan Metropolitan Centre Station in York Region. The extension is scheduled to open at the end of 2017.
Employee Profile
Kelley Kirkpatrick

Name: Kelley Kirkpatrick 
Position: Truck and Coach Apprentice
Years of service: 1.5

I’m a mechanic apprentice at Queensway, but I started at Duncan Shop over a year ago where I learned how to rebuild the buses. I love that the TTC lets me try my hand at different things to see what I like best. Before this, I did a weaponry co-op for the military, and I also completed my police foundations, but I didn’t feel either program challenged me enough. I’ve finally found a job where I can do lots of problem solving while staying active. Now when I go home, I feel like I’ve accomplished something, and that’s a great feeling. All in all, I’m really lucky, because I’ve found a career that I love; not many people my age can say that.

There are no major disruptions at this time.


POP All-door boarding is now available on all TTC streetcar lines 24 hours a day, seven days a week with proof-of-payment.

Weekly Customer Service Report

Customer Service Report June 9

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