Andy Byford - CEO of TTC TTC service excellence starts with employees

A key element in our mission to deliver a transit system that makes Toronto proud is to engage , motivate and develop our teams to consistently excel.

To that end, I have made culture change one of our five “mega projects” along with opening the Spadina Subway Extension, re-signalling Line 1, rolling out PRESTO and introducing the new streetcar fleet.

The TTC is blessed to have many exceptional employees who set out every day to deliver excellent service. They do so because they are passionate about serving the customer and proud of the TTC. It’s not uncommon to find staff who have devoted their entire career to the service of the Toronto travelling public. Some have even been featured on these pages as one of our profiled employees.

We want everyone to truly excel and we have introduced a recognition program that actively acknowledges and promotes the qualities and behaviours that we ask all staff to embrace in our efforts to serve you, our customers. Those behaviours are: safety, customer service, leadership, teamwork and innovation.

 Working in the public eye has its challenges, particularly on a system that is playing catch-up after decades of underinvestment. But customers increasingly tell me that they are noticing a change in the demeanour and attitude of TTC staff as our culture change efforts take root.

I’m proud of my colleagues who keep Toronto moving day in and day out. We are here to serve you and we are determined to make excellence the norm.

Service Alerts
TTC Crews on PEV

Line 3 Scarborough

This Saturday and Sunday, the entire Line 3 will close for track and maintenance work. Shuttle buses will operate, stopping only at stations along the route.

Regular service resumes Monday June 27 at 6 a.m.

Line 2 Bloor-Danforth

This Sunday only, Line 2 will open late between St George and Pape stations as TTC crews undertake work on the Prince Edward (Bloor) viaduct. Shuttle buses will operate from 8 a.m., the regular Sunday subway start time, until the subway opens at 10 a.m.

94 Wellesley

Buses on the 94 Wellesley route will divert starting today at 6 a.m. until 3 a.m. on Mon. June 27 as a result of The Village Festival, part of Pride Month.

Buses will divert both ways via Jarvis St. Gerrard St. E., and Yonge St. Buses will still enter Wellesley Station during the diversion.

As the TTC continues important infrastructure work this weekend — and throughout the summer — customers should check for bus and streetcar route diversions. As well, to accommodate the many events that occur in a vibrant and exciting city like ours, some surface routes will divert for short periods of time. Customers can receive up-to-the-minute advisories by subscribing to eAlerts or following @TTCnotices on Twitter.

TTC Wheel- Trans Services are changing – your opportunity to get involved

You are invited to a public consultation regarding upcoming modernization changes to TTC’s Wheel-Trans service. Learn about the TTC’s family of services, expanded Wheel-Trans eligibility and more. There will be opportunity to provide your input.

The first of four public consultation sessions will take place on Tues., July 5.

When: July 5 - 6:30-8:30 p.m.

Where: Metro Hall – Room 308/309

55 John Street, Toronto

Presentation will begin at 7 p.m.

Further consultations will be held in Scarborough (July 12), North York (July 14) and Etobicoke (July 21). Watch this space, or visit for details. For more information or to request specific accommodation, email

In Review: What we accomplished last weekend

Last weekend, during the Line 1 closure between St Clair West and Downsview stations, TTC crews com-pleted significant repairs and upgrades to the system, including:

  • 21,000 ft. of cable and 120 messenger ground screws installed for Automatic Train Control
  • Track circuit maintenance at Wilson crossover
  • Track maintenance
  • Work on three escalators
Employee Profile
Tony Fay - Operator

Name: Tony Fay
Position: Operator

Years of experience: 12

If someone said to me 41 years ago that a 19 year-old boy from North Bay, who spent his life being bullied, beaten up, called hateful names and trying to hide and pretend to be someone he was not, could now be so accepted and open being a bus driver I would have thought they were crazy. After the Bathhouse Raids of 1981, I refused to hide who I am. I walked in parades and demonstrations demanding equal rights.
Now with 12 years at the TTC, I’ve never had to be anything but myself. I’m accepted by all my peers. I was so honoured to be asked to drive the TTC bus in this year’s Pride parade. As a gay man I spent my early years fighting for equal rights and now I’m living them.
So Happy Pride, Toronto. You can sit with us!

There are no major disruptions at this time.

See us in the pride parade!

The TTC is proud to be participating in the annual Pride Parade on Sunday, July 3. Come out and see our family of TTC vehicles, including our specially wrapped Pride bus


POP All-door boarding is now available on all TTC streetcar lines 24 hours a day, seven days a week with proof-of-payment

Weekly Customer Service Report

Customer Service Report

View all articles from June