Andy Byford - CEO of TTC Reflecting on five years at TTC

This week marks five years since I came to Toronto to lead the modernization of the TTC.

In what is certainly the biggest challenge of my 27-year career, my passion for the job and my determination to deliver a transit system that makes Toronto proud burn as brightly as the day I arrived.

We have made real progress on many fronts. PRESTO rollout is going well and all stations and vehicles will be able to accept payment by smart card by the end of the year, a year earlier than was originally planned.

New streetcars are becoming more commonplace (although at a far slower rate of delivery than we wanted) and huge progress is being made on the installation of the new signal system on Line 1 Yonge-University.

The spectacular new Line 1 subway extension to York Region will open at the end of next year, and our backroom systems and processes are being overhauled. Recent record customer satisfaction scores suggest that we are making headway on culture change and customer service, as well as getting better at the basics of service delivery.

A lot remains to be done. Service isn’t as reliable as we’d all like it to be, with too many delays on subway and surface routes. In spite of tight budgetary constraints, we must get better at reducing the cause of delays, as well as their duration.

I have a fantastic team of 14,000 men and women who are focused on making your TTC better. It is their effort that has delivered the improvements of the past five years. I am honoured and proud to lead them and this great company.

Service Alerts

This weekend, Line 2 Bloor-Danforth will be closed between St George and Pape Stations as TTC crews complete track work.

Shuttle buses will run frequently throughout the weekend, stopping only at subway stations along the route.

Wheel-Trans will be available for those who need it. Simply speak with any TTC staff to request the service.

PRESTO is not yet available on all shuttle buses. Be sure to carry tokens, tickets or cash in case the bus that arrives is not yet PRESTO-equipped. Regular subway service resumes Monday at 6 a.m.

Exhibition Place

Until Jan. 20, 2017 TTC vehicles will not enter Exhibition Place, due to the staging of several events including the NHL Centennial Classic, the Grey Cup, and the Royal Winter Fair.

The following routes will be affected:

  • 29/329 Dufferin
  • 509 Harbourfront
  • 511 Bathurst

A shuttle bus service will provide service between Princes' Gates and Fleet Loop, located at the intersection of Fleet and Bastion Sts.

IN REVIEW: What we accomplished last weekend
ATC Work

Last weekend, while service on Line 1 was suspended between St George and Lawrence West stations, TTC crews were able to complete the following work on our new Automatic Train Control (ATC) system:

  • Installation of 325m of cable
  • Installation of 100 m of cable tray
  • Completion of five antenna assembly installations
  • Completion of work on 24 total junction boxes

For more information on scheduled subway closures, visit the Service Advisories page, and watch the “TTC weekend subway closures” video at OfficialTTCChannel.

Making Bathurst Station Honest!
Bathurst Station

This week, TTC and Honest Ed’s staff joined Mayor John Tory, TTC Chair Josh Colle and David Mirvish to celebrate the overnight transformation of Bathurst Station in the style of its most famous neighbour, iconic Toronto landmark Honest Ed’s, which closes at the end of December. The installation commemorating the impact of Honest Ed’s on the community will remain on display throughout Bathurst Station until the end of the year.

In addition to this unique tribute, the TTC’s November Metropass features Honest Ed’s famous sign. Visit the TTC YouTube channel to get a behind-the-scenes look at how this transformation came together.

Employee Profile
Rudy Wilson

Name: Rudy Wilson
Position: Operator
Years of service: 40

I started with the TTC in 1976. I’ve been driving the Ossington route for the past 30 years and I love it. Many of the customers I’d been driving every day have retired since I first started seeing them, but now I drive their children to school and work – some of their children are even driving for the TTC now. What’s kept me here for 40 years is the sense of family I have with my supervisors and the guys I work with; they are what make every day the best day at work.

There are no major disruptions at this time.

Weekly Customer Service Report

Customer Service Report - Nov 2

View all articles from November