Andy Byford - CEO of TTC TTC modernization on a steady course

On a recent trip to Scandinavia, I saw brilliant examples of what the TTC will look like as we head into the last year of our plan to modernize.

In both Copenhagen and Stockholm, modern rail and surface vehicles moved riders around in clean, pleasant surroundings and with smartly dressed, friendly staff on hand to provide assistance.

Customers paid their fares using a smart card or their cell phone, making access to the system easy and effortless. Stations featured Wi-Fi, modern information systems and full accessibility.

The good news is that Toronto will soon be on par with these world-leading systems. Rollout of our PRESTO smart card remains on track to have at least one entrance at all stations and all vehicles equipped by the end of this year. As well, new buses and streetcars continue to arrive and we are making good progress towards making the TTC fully accessible.

Wi-Fi installation at stations will be complete by spring of next year, new signalling begins to come into operation next fall, and the spectacular new Spadina subway extension will open by December 2017, neatly book-ending an incredibly busy five-year upgrade of the TTC.

Transforming the infrastructure, processes and culture of a traditional system while transporting 1.8 million customers a day is not an easy task. But in just 400 days, the TTC will look and feel very different as the mega projects designed to transform your TTC become a reality.
Today, Remembrance Day, the TTC joins with the rest of the nation in honouring the memory the brave Canadians that served, and made the ultimate sacrifice, for their country. Included with those are hundreds of TTC employees who enlisted for active service throughout our rich history in Toronto. Lest we forget.

Service Alerts
TTC Signal Work

This weekend, Line 1 Yonge-University will be closed between St George and Lawrence West stations as TTC crews continue work on the TTC’s new Automatic Train Control (ATC) system.

Shuttle buses will run frequently throughout the weekend, stopping only at subway stations along the route. Glencairn Station will be closed for the weekend. All other stations will be open for fare sales.

Wheel-Trans will operate between St George and Lawrence West Stations for customers who need it. Simply speak with any TTC staff at these stations to request the service.

PRESTO is not yet available on all shuttle buses. Customers should carry tokens, tickets or cash in case the bus that arrives i s not yet PRESTO - equipped.
When installation is complete in 2019, ATC will result in a more modern and reliable signal system that will allow for a 25% increase in the number of trains operating on Line 1.

Regular subway service resumes Monday at 6 a.m.

TTC Virtual Customer Town Hall

It’s time to have your say. The TTC’s annual Customer Town Hall is an opportunity to talk with TTC staff and let us know how we’re doing, and how we can better serve you, this time from the comfort of your own home.

For the first time, we are inviting you to join the Town Hall via teleconference or webcast with closed captioning.

Date: Thurs., Nov 17

Time: 7 p.m. – 9 p.m.

The event will include progress and status reports of TTC projects and services and a chance to offer feedback and ask questions of senior TTC management.

 Find out how to join us by visiting

Lest We Forget…
Remembrance Day

Today, the TTC will honour Canada’s fallen for Remembrance Day by bringing all of its vehicles to a stop for two minutes at 11 a.m.

Subway cars on all four lines will be held at station platforms. Bus and streetcar operators will stop their vehicles at a regular service stop prior to 11 a.m., and remain there for the duration of the pause. Wheel- Trans vehicles will be brought to a stop at a safe location. Service will resume immediately following two minutes of silence. Current and former members of Canada’s military ride the TTC for free on Remembrance Day. War and peacekeeping veterans may be required to show their service medals/ribbons to receive free access to TTC buses, streetcars and subway. One companion will be allowed to ride for free as well.

Employee Profile
Malcolm MacPherson

Name:  Malcolm MacPherson
Position: Station Supervisor
Years of service: 17 years of service

I have been with the TTC since 1999, and have been a member of the Army Primary Reserve since 1994. My full time job as a Station Supervisor keeps me very busy, but I make it a priority to also serve with the Royal Regiment of Canada as an infantry soldier. Military and public service have deep roots in my family, and the importance of giving back to our community and country was instilled in me from a young age. On this Remembrance Day, I will be thinking of those who came before me, and sacrificed their lives for everything that we have today. Lest we forget.
AttentionService Alert:

300 Bloor-Danforth: Detour via Bloor St W, St George St, Hoskin Ave and Queens Park Cres due to a watermain break at Bloor and St George.

Last updated 2:25 AM

Weekly Customer Service Report

Customer Service Report - Week Ending Nov 9

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