Andy Byford - CEO of TTC One TTC employee assault is one too many

I have attended several events recently that reinforced the decent, hard-working nature of TTC employees.

The first such event rightly celebrated the good deeds that TTC staff perform day in and day out, to go the extra mile and offer excellent customer service. The second saw us say goodbye to a group of retirees with around 700 years of service between them — whose whole working lives have been dedicated to serving the people of this great city.

So it is of huge concern — and completely unacceptable — that assaults on TTC staff are on the rise. Every day, staff are threatened, spat on, punched, kicked or slapped, for doing their jobs in difficult circumstances. And crimes against employees are taken very seriously.

I know that the vast majority of Torontonians appreciate the efforts of TTC staff to keep this city moving. Understandably, it is frustrating when delays occur, but it is certainly not the fault of frontline TTC staff.

Our work to modernize the TTC is beginning to bear fruit as we strive to improve your service. The man or woman driving your vehicle or cleaning your station wants the same as you: to do their job and go home to their loved ones, without the fear of assault

Take the TTC to holiday events

The TTC is the best way for you to connect to events around the city throughout the holiday season, starting this weekend.

Toronto Christmas Market

When: Friday, until Dec. 22
Where: The Distillery District
How to get there:

From Line 2
Take the 504 King streetcar from Broadview Station to Trinity St., walk south two blocks to the Distillery District
Take the 65 Parliament bus from Castle Frank Station to Mill St.

From Line 1
Take the 514 Cherry streetcar eastbound from St Andrew Station or King Station to Distillery Loop
Take the 504 King streetcar eastbound from St Andrew Station or King Station to Trinity Street, walk south two blocks to the Distillery District.

From Line 1 – Union Station – Accessible Service
Take the 121 Fort York-Esplanade bus eastbound from Union Station at Front and Bay Sts. to the intersection of Mill and Cherry Sts.

Illuminite at Yonge-Dundas Square
When: Saturday, 5:30 p.m. to 7:30 p.m.
Where: Yonge-Dundas Square
How to get there: Take Line 1 and exit at Dundas Station OR take the 505 Dundas streetcar and exit at Yonge Street.

Holly Jolly Fun Run
When: Sunday, starting at 12 p.m.
Where: 652 Bloor St. to Maple Leaf Square
How to get there: Take Line 2 and exit at Bathurst or Christie station.

Toronto Santa Claus Parade
When: Sunday, starting at 12:30 p.m.
Where: along Front St. University Ave. and Bloor St. W.
How to get there: Connect to this event using one of the many TTC stations that run along the parade route, including Christie, Bathurst, Spadina, St George, Museum, Queen’s Park, St Patrick, Osgoode, Queen, and King stations.

Service Alerts

Line 3 Scarborough
Tomorrow and next Saturday only, Line 3 Scarborough will be closed for TTC track and signal work. Shuttle buses will run frequently throughout the closures, stopping at all stations along the route.

Wheel-Trans buses will operate between Kennedy and Scarborough Centre stations customers who need it. Simply speak with any TTC employee to request the service.

PRESTO is not yet available on all shuttle buses. Customers should carry tokens, tickets or cash in case the bus that arrives is not yet PRESTO-equipped.
Regular service resumes Sunday at 8 a.m.

504 King/505 Dundas
Tomorrow from 5 a.m. to 4 p.m., City of Toronto sewer work will require streetcars on the 504 King and 505 Dundas routes to divert and a portion of the routes to be replaced by buses. Routing will be as follows:

  • 504 King streetcars will divert in both directions via King St. E, Parliament St., Gerrard St. E. and Broad-view Ave.
  • 504 King shuttle buses will provide service on King St. E. and Broadview Ave., between Sherbourne St. and Broadview Station.
  • 505 Dundas streetcars will divert in both directions via Dundas St. E., Parliament St., Gerrard St. E. and Broadview Ave.
  • 505 Dundas shuttle buses will provide service on Dundas St. and Broadview Ave., between Sherbourne St. and Broadview Station
Employee Profile
Aseni Hamisi - Route Supervisor

Name: Aseni Hamisi 
Position: Route Supervisor
Years of service: 8

I started here as an operator eight years ago on Line 1, and now I am a route supervisor for the line. Here, I make sure trains are moving along and operators get on the right trains so we can avoid unnecessary delays for our customers. Sometimes I’ll walk through subway platforms and assist customers in getting where they need to go. A key part of this job is keeping calm when things don’t go exactly as planned. No matter what happens on any given day, problems get solved, a delay will clear, trains will keep moving and I still come to work the next day ready to start again. You can’t let the small things get you upset.”

There are no major disruptions at this time.


With the rollout of Presto cards and the gradual elimination of tokens, what is the recommended method for tourists to use the TTC? It seems unreasonable for them to have to register for a Presto card, or to always have exact change? — Annie

Answer: Hi Annie,

Later in 2017, the TTC will introduce a limited use media (LUM) paper PRESTOcard, which will replace tokens and cash and will be ideal for infrequent TTC users. Customers will be able to purchase these paper PRESTOcards from Fare Media Vending Devices which will be located at every subway station entrance as well as the third party retail network. The cards have an antenna embedded in them that will deduct the fare when the card is tapped on a fare gate in a subway station or on a card reader on a streetcar or bus. Until these are available, customers will still be able to purchase tokens or tickets.

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Weekly Customer Service Report

Customer Service Report

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