Andy Byford - CEO of TTC Seeing light at the end of the TTC tunnel

With the last year of our five-year modernization of the TTC fast approaching in 2017, our work to deliver a transit system that makes Toronto proud is coming together.

Rollout of the PRESTO smart card continues apace with all streetcars and around two thirds of our bus fleet already equipped, and with 40 out of 69 stations now having PRESTO. We remain on track for all vehicles and at least one station entrance to be fitted with PRESTO by year end and we are working with our partners at Metrolinx, who own and manage the system, to increase the number of outlets and machines where you can obtain and reload your PRESTO card.
New streetcars continue to arrive, our new signalling system for Line 1 begins to be deployed in phases from next fall, and the spectacular new Line 1 extension to York Region will open as 2017 comes to an end.

In parallel, we are making good progress on modernizing the systems we use, on updating work practices and on transforming our culture to be truly customer-led.

With the customer in mind, we will transform the way we manage our subway stations over the next few years. Starting next summer, the Collector role that has served us well since the subway first opened in 1954 will be phased out. Stations will have one or more roving Customer Service Agents to offer world-class service to customers and to help keep service moving. They will be overseen and assisted by our Group Station Manager teams from a series of station hubs – strategically located facilities that will manage customer safety and service across the network.

With a continued focus on the basics that is driving down delays, and with the efforts of highly professional TTC employees, we are getting ever closer to transform-ing transit in this great city.

Service Alerts

This weekend, there will be no subway service on Line 1 Yonge-University between St George and Lawrence West stations only as TTC crews perform work on the TTC’s new Automatic Train Control (ATC) system. When installation is complete in 2019, ATC will result in a more modern, reliable signal system and a 25% increase in capacity on Line 1.

Shuttle buses will run, stopping at all stations along the route. On Sunday, shuttle buses will operate from Spadina Station to Lawrence West Station from 8 a.m. until noon to accommodate the Scotiabank Waterfront Marathon.

Throughout the weekend, shuttle buses will not enter Eglinton West Station. Instead, board shuttle buses at the intersection of Bathurst St. and Eglinton Ave. Glencairn Station will be closed. Wheel-Trans will operate from, Eglinton West, Lawrence West and St George stations for customers who need it. Customers can speak to any TTC employee to request the service.

For more information on diversion routing, visit the Service Advisories page at ttc.ca, or receive up-to-the-minute advisories by subscribing to e-Alerts or following @TTCnotices on Twitter.

Scotiabank Waterfront Marathon

The following TTC surface routes will divert this Sunday from 4 a.m. until 3 p.m. for the Scotiabank Waterfont Marathon:

  • 5 Avenue Rd
  • 6 Bay
  • 22A Coxwell
  • 64 Main
  • 65 Parliament
  • 72A/B Pape
  • 75 Sherbourne
  • 83 Jones
  • 94 Wellesley
  • 92 Woodbine South
  • 121 Fort York- Esplanade
  • 300 Bloor-Danforth night bus
  • 307 Bathurst night bus
  • 320 Yonge night bus
  • 501 Queen streetcars and replacement buses
  • 504 King
  • 505 Dundas
  • 506 Carlton
  • 509 Harbourfront
  • 510 Spadina
  • 511 Bathurst
  • 512 St Clair
  • 514 Cherry

 

Employee Profile
Steven James - Janitor

Name: Steven James 
Position: Janitor
Years of Service: 2

I like my role here because it plays a part in keeping our customers safe. Every day I get compliments from customers and get to interact with customers who are really great. This job is really steady and I like the area I’m in since I can always learn something new and feel extremely productive. When my day is over I like to go home and read or play old video games.

Accessibility tip

Platform Edge Ramp

Platform Edge Improvements – Eglinton Station 
 
As a result of advice from our Advisory Committee on Accessible Transit (ACAT) and customer feedback from the 2014 Public Forum on Accessible Transit, TTC staff designed and implemented improvements to the subway platform edge at Eglinton Station near the elevator, making it easier for customers using mobility devices to board subway trains at the station. Customer feedback on these improvements has been overwhelmingly positive. We are constantly working to see if similar improvements can be made at other stations.

Have a suggestion for improvements to TTC service? Visit the “Complaints, Compliments and Suggestions” page

Did You Know?

The TTC organizes monthly “Meet the Managers” events to give you the opportunity to speak with TTC managers around the system and share your thoughts and experiences. The next Meet the Managers events are:

  • Eglinton Station: October 18 - 5-6 p.m.
  • St George Station: November 16 – 5-6 p.m.
  • Union Station: December 8 – 5-6 p.m.

PRESTO

PRESTO PRESTO card customers – please carry a token or exact cash in case the vehicle or station you are entering does not have PRESTO

Weekly Customer Service Report

Customer Service Report

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