• TTC Office Reaching for the yellow alarm strip? Think 9-1-1
    November 28, 2014
    Earlier this week, the TTC held a joint event with Toronto Fire, Police and Paramedic Services to promote the proper use of the emergency alarm on TTC subway and Scarborough rapid transit trains.
  • Improving your TTC one day at a time
    November 21, 2014 - I liken running a transit system to the movie “Groundhog Day”: every day the challenge starts afresh, applying lessons learned from the day before as we strive to improve.
  • Customer service still key to transforming the TTC
    November 14, 2014 - One of the most important objectives of our Five-Year Corporate Plan to modernize the TTC is to make you feel valued as a customer.
  • Riding the TTC with the customer in mind
    November 7, 2014 - Earlier this week, I rode the 504 King streetcar to talk with operators and customers about the challenges we face serving one of the busiest and most congested roads in the city.