Andy Byford - CEO of TTC Embracing new, innovative ways to make your TTC better

While modernization of the TTC is primarily about renewing vehicles and infrastructure, adopting modern business practices and transforming our culture, it’s equally important that we be open to new ideas.

In the past, the TTC has been criticized for a perceived reluctance to consider new ways of working or the adoption of new technology. Whether or not that was ever valid, we are now very much open for business, receptive to doing things differently to the ultimate benefit of our riders.

To that end, we actively seek out best practice from across the globe. Through our membership in various benchmarking and industry peer groups, we have changed the way we overhaul our escalators, adopting best practice from elsewhere to reduce the amount of downtime.

We have also introduced fresh thinking via recruitment of external candidates to key positions, and we are increasingly using industry proven products, rather than home-grown solutions.

Finally, we are actively talking with academics and industry experts about ways to squeeze more capacity out of our network today, as we wait for new‎ infrastructure to be built.

Every week people contact me with their suggestions for how to improve TTC service. While things are not always as easy to fix as they might first appear, I always listen to new ideas – not least to demonstrate that we are serious about making the TTC more modern, flexible and innovative in its outlook.

Have your say in an international subway survey

Which areas of our subway system do you think are working well? What needs improvement? Now is your chance to have your say, in an online customer satisfaction survey conducted by CoMet and Nova, the world’s benchmarking groups for subway systems. The results of this international survey will be compared to those of 20 other subway systems around the

The anonymous survey takes 3 – 5 minutes to complete and covers topics like information, accessibility, reliability, safety and security, customer care, and station cleanliness. You have until May 10 to complete the survey, available at

Line 3 closed this weekend

This weekend, on Sat., Apr. 25 and Sun., Apr. 26, Line 3 (Scarborough RT) will be closed for scheduled track and signal upgrades, including replacing 366 metres of rail near Kennedy
Station and electrical cables between Ellesmere and McCowan stations.

During the closure, frequent replacement buses will operate between Kennedy and McCowan. Regular subway service will resume on Mon., Apr. 27 at 6 a.m.

This is the first of five scheduled closures on Line 3 this year as the TTC undertakes a complete rehabilitation of the tracks and vehicles to provide a more reliable and comfortable service over the next 10 years.

The line will be decommissioned following the opening of the Scarborough Subway Extension. The next Line 3 closure is scheduled for June 20 and 21

Track delivery
Tracks are delivered to McCowan Yard on a flatbed truck ahead of track upgrades on Line 3 Scarborough this weekend.

Employee Profile

Name: Richard Brettell
Title: Engineering Technologist
Years of Service: 33

I began my career at the TTC 33 years ago, and went to work on SRT cars the first day the SRT went into service. It was unique in the TTC inventory and still is to this day. The first time I experienced the train “driving” itself was a bit of an eye opener. It seemed very odd to watch it accelerate, slow down, stop on a platform and then open its doors, all without me doing a thing! For the first few years, we had transit companies from all over the world visit us to see and experience firsthand all of the new technology at work. It was a technological marvel at the time and I was and still am proud to be associated with the legacy of the SRT.

Weekly Service Summary

Find your next vehicle arrival time

Stay informed by connecting with the TTC before you go. Customers can find next vehicle arrival times by visiting or by texting their local bus or streetcar stop number to 898882 (‘txtttc’). For service advisories, customers can visit, register for TTC e-Services, follow @TTCnotices on Twitter or “like” our Facebook page. If a delay is impacting your route, find an alternative by using the TTC Trip Planner at, using a free Ride Guide available at any TTC collector booth, or by calling 416-393-INFO (4636).

View all articles from April