Andy Byford - CEO of TTC A busy week as TTC continues to make change for the better

The TTC often makes the news. Two stories dominated this week.

Firstly, after much discussion and negotiations, which included me and my counterpart at Bombardier, we have now received a revised delivery schedule from Bombardier for our new streetcars.

We have three state-of-the-art streetcars ‎in operation on the 510 Spadina route today, with a fourth about to enter service. This compares to a much higher number that should have been received by now, but production difficulties with Bombardier have caused significant delays.

The new schedule commits to a total of approximately 30 cars in service by the end of 2015, enough to complete the conversion of the 510 Spadina route, plus the 509 Harbourfront and the 511 Bathurst routes. This will require Bombardier to double production time to five from 10 days per vehicle.

I have made it clear that, while we want as many new cars as soon as possible, quality is not to be compromised. The new vehicles already in service have proven to be very reliable, thanks in no small measure to detailed pre-acceptance checks by our own TTC engineers. We want the roll-out of the outstanding 200 vehicles to arrive at a faster rate and with the requisite quality in place.

The new streetcars are accessible, air-conditioned and offer greater capacity. They are critical to improving transit service today and in the future. You, our customers, deserve no less.

The other major TTC story this week concerned the Auditor General’s report into the use of fuel cards and management of the TTC’s non-revenue fleet of vehicles – cars, trucks and vans. While the audit’s findings make for scathing headlines, the recommendations were all accepted by the TTC and, in fact, many of those recommendations are well underway. The audit, in fact, is complementary to the top-to-bottom review of processes that make up part of our Five-Year Corporate Plan to modernize every aspect of the TTC.

I have always said we need time to instill fresh thinking and better management here. Changing processes and an ingrained culture does not happen overnight. I can assure you that positive change in how we manage your TTC efficiently and effectively is happening, and is a priority for me, the CEO.

Reminder: TTC fares to increase on Sunday

Beginning Sunday, Mar. 1, 2015, children 12 years of age and under will ride the TTC for free, while most other TTC fares will increase.

Until Apr. 30, an additional cash fare of 10 cents will be required when using 2014 TTC Senior/Student tickets. Refunds for 2013 and 2014 Child tickets, 2014 TTC Senior/Student tickets, and Day Passes can be made at the following locations:

  • Mar. 2 to Mar. 31, Bloor-Yonge, Kipling and Warden Stations, Monday to Friday, 7 a.m. to 7 p.m.
  • Mar. 2, 2015 to Feb. 29, 2016, at the TTC Customer Service Centre, above Davisville Station, Monday to Friday, 8:30 a.m. to 5 p.m. Extended hours, 7 a.m. to 7 p.m. every Thursday and the first and last business day of each month. Closed on holidays.
  • By mail, Mar. 2, 2015 to Feb. 29, 2016. TTC Accounts Payable, 1900 Yonge Street, Toronto, ON M4S 1Z2. Please allow 3-4 weeks for refund.

After March 1, 2015, 2013 Senior/Student tickets and Day Passes cannot be used. Senior/Student tickets and Day Passes purchased prior to 2013 cannot be used at any time and will not be refunded.

Employee Profile

Name: Nicole Manitowabi
Title: Customer Service Agent
Years of service: 8 years

As a Customer Service Agent, I am responsible for crowd control projects at Yonge/Bloor, Spadina and St.George stations. My favorite part of this role is providing excellent customer service through my own actions and through my teams. If every day we can help people move around the city with a little more ease, it is all worth it.  Thanks to my colleagues and to TTC riders for creating a transit system that we can be proud of.

Weekly Customer Service Report

Weekend Line 1 closure – Union to St Andrew

This weekend, on Saturday, Feb. 28 and Sunday, Mar. 1, there will be no service between Union and St Andrew stations on Line 1 due to Union Station platform upgrades. Customers requiring direct access to Union Station can travel south on Line 1 or take the PATH from St Andrew Station.

A temporary lift has been installed at Union Station while the new elevator is under construction to provide an accessible connection from the platform to the concourse. A Wheel-Trans vehicle will also be available for customers travelling between Union and St Andrew stations. Customers can speak with any uniformed TTC employee at either station to make use of this service.

Regular subway service will resume on Monday, Mar. 2 at 6 a.m.

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