Rollout of our new PRESTO smart card is gathering pace.

Twenty-five subway stations are now equipped with PRESTO readers, and with Queen Station coming before the Pan Am Games get underway on July 10, we will meet one more of our 2015 Customer Charter promises.

Once the Games are finished, we will resume work to have PRESTO available at every station by the end of next year. In parallel, design work is well advanced in preparation to fit readers on our streetcar fleet by the end of this year, and on buses by the end of 2016, thereby completing the rollout of PRESTO a year earlier than originally planned.

There are many advantages to this new way of paying your fare. Once PRESTO is fully implemented, we will progressively phase out tickets, tokens and paper transfers, meaning that passage through our subway stations will be much easier with no need to funnel past a collector’s booth (that staff member will be able to serve you better inside the station).

On buses and streetcars, card readers will be at every door. On streetcars, this will make boarding and the time spent at stops that much faster, as the streetcar network will become 100 per cent proof-of-payment by the end of this year.

And by registering your PRESTO card, if you lose it or it’s stolen, the balance on your card is protected once the card is cancelled.

We are often asked how PRESTO will work for customers who are entitled to discounted fares, such as students and seniors. Your PRESTO card will be encrypted with the type of fare to which you are entitled, meaning that it will only be debited with the appropriate fare. PRESTO will also spell the end of the existing Metropass. Details around unlimited travel options for one price, cash fares and other fare issues, and how to obtain a PRESTO card, will all be addressed later this year – well before full implementation.

A lot is happening behind the scenes to improve and modernize the TTC. Migration to PRESTO will be one of the most transformative changes yet.

 New PRESTO card readers at turnstiles


And here’s to a Happy Pride Parade for all! The TTC, once again, is a proud participant in this year’s Pride Parade. Look for our specially-wrapped “Ride with Pride” bus on Sunday and every day on the 6 Bay route.

Crowds watch as the TTC group takes part in last year's World Pride Parade

Watch for our Ride With Pride wrapped bus and Wheel-trans vehicle at Sunday’s PRIDE parade, as TTC employees join the celebration by marching alongside the bus, handing out mardi gras beads and cooling spectators down with water toys.

TTC operator Gayle Hollett (see her in this week’s Employee Profile) will drive the TTC PRIDE bus this year. The TTC will have extra staff available to assist customers at Bloor- Yonge, Wellesley and Dundas stations. Expect delays to the 506 Carlton, 505 Dundas and 94 Wellesley during the parade. The TTC encourages everyone to Ride with Pride on Sunday.


Important decisions are currently being made for major transit projects in Toronto, and the City of Toronto wants to hear from you.

Decisions about transit corridors, alignments, and stations are being made for the Relief Line and the Scarborough Subway Extension.

Also, the feasibility of corridor options to connect Mt. Dennis to the Mississauga Airport Corporate Centre for SmartTrack is being studied.

It is important that everyone interested in the future of transit in Toronto have their say now. Visit before July 3 to provide your feedback online.


Bus operator Gayle Hollett

Name: Gayle Hollett
Years of Service: 7
Position: Bus Operator

I am honoured to be operating the TTC Pride Bus this year for the parade. Working for the Toronto Transit Commission has allowed me to grow as a person, especially during my transition; all of my colleagues have been extremely supportive. As someone who is transgender, I feel it is important to be yourself and not allow other people to take that away from you, because that is what Pride is all about!


Weekly Customer Service Report

Games Ambassadors

TTC Ambassador assisting a customer The TTC is gearing up to welcome the world to the 2015 Pan Am/Para Pan Am Games. More than 1700 TTC employees have signed up as “Ambassadors” to assist customers through the system.

View all articles from June