March 6, 2015
Keeping you safe and secure while you ride the TTC has always been our top priority.
For that reason, I am pleased to announce that our Transit Enforcement Officers are progressively being awarded Special Constable status, the result of two years of hard work with the Toronto Police Services Board to give our officers greater authority.
Special Constable status means that our officers are able to be much more effective. Previously, Transit Enforcement Officers had to rely on police to deal with even very minor offences. This meant having to wait for a police officer to arrive to deal with incidents such as drunkenness on a vehicle or trespassing on subway tracks – not necessarily a priority for our police col-leagues, but very much so for us, given the huge disruption to service caused by such behaviour.
To acquire Special Constable status, each officer must undergo background checks, plus additional training to police officer standards to en-sure our Special Constables understand their authority and responsibilities.
The Special Constable team is here to help you – its role is to support other TTC staff in providing excellent customer service. But Special Con-stables also have a mandate to enforce TTC by-laws – reasonable rules that keep the system safe, secure and pleasant for all to use.
I have set an overall target to cut subway de-lays by 50 per cent over the next five years. While much of this improvement will come from re-placement of worn out track and signals, as well as by better management of service, we must al-so tackle the hours of delay caused by the behaviour of a few that frustrates and inconveniences riders who just want to get from A to B without delay.
This transition marks another piece in the jig-saw to create a transit system that makes Toronto proud. It also represents delivery of another Customer Charter promise and it comes as we gear up for this summer’s Pan Am and Parapan Am Games when system safety and security will be more important than ever.
Dundas West Station: From Sunday, March 8 to July 2015, the elevator at Dundas West Station will be taken out of service for a scheduled major overhaul that includes the complete replacement of the elevator cab, cab doors, door frames and the hydraulic jack unit. During the construction, the TTC will operate a shuttle bus service between Dundas West and Dufferin stations for customers who need an accessible connection.
Broadview Station: From Sunday, March 8 to April 2015 the eastbound platform elevator at Broadview Station will be out of service nightly (Sunday to Thursday) from 10 p.m. to 2 a.m., for concourse level repairs. As an alternate, customers can use the elevator at Pape (next accessible station), travel back to Broadview Station to use the westbound platform elevator to reach street level.
Customers can call the TTC’s lift-line at 416-539-LIFT (5438) or subscribe to TTC e-alerts for up-to-the-minute information about elevator availability.
Name: Courtney Walters
Title: Transit Enforcement Officer - Special Constable
Years of Service: 25
As I was able to demonstrate that I was a people person, the TTC hired me in 1989. As an Operator with buses, trolley coaches, and the subway. I then moved on to become a route and mobile supervisor and then Instructor. My well-rounded experience with the TTC led to my current role as a Transit Enforcement Special Constable. This position has proven to be one of the most rewarding and challenging of my career. Ensuring the safety of our customers and employees, and protecting the company’s properties and assets while providing a high level of customer service is a commitment I hold in high regard. I have a great appreciation for the opportunities that have been presented to me by both the organization as a whole and by my immediate management team.
Weekly Service Summary
Saturday Line 1 Closure – St George to Lawrence West stations
On Saturday, Mar. 7, there will be no service between St George and Lawrence West stations on Line 1 due to scheduled track work. Frequent shuttle bus service will operate between St George and Lawrence West stations, bypassing Eglinton West station due to work on the Metrolinx Eglinton-Crosstown.
Customers travelling from Eglinton West station must use the 32 Eglinton West bus to reach shuttle buses at the intersection of Eglinton Ave. W. and Bathurst St. The TTC will have Wheel-Trans buses available at Downsview, Eglinton West and St George stations to accommodate seniors and persons with disabilities who use wheel-chairs, scooters and other mobility aids.
During the one-day closure, crews will be replacing 850 meters of track. Lawrence West, Eglinton West, St Clair West, Spadina and St George stations will be open. Glencairn and Dupont stations will be closed.
Regular subway service will resume on Sunday, Mar. 8 at 9 a.m.
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