Andy Byford - CEO of TTC Keeping large projects on time, on budget is TTC’s goal

A challenging element of our mission to modernize the TTC is to deliver projects for which critical decisions were made some years ago, but that now require us to make difficult choices.

The problems facing the subway extension of Line 1 to York University and up into York Region have been well documented in recent days. The TTC faced criticism when it had to announce a further delay to the opening date and a request for increased funding.

Such criticism is justified, of course, as we are rightly expected to deliver projects on time and on budget. Our Five-Year Corporate Plan references the need to deliver on our promises and to hold ourselves publicly accountable when we don’t.

There are many reasons why this project is facing the challenges it is. Eighteen months was lost due to difficulties in finalizing funding; that time was not added to the construction schedule. Other contributory factors include a fatal accident at the future York University station site, problems with utility relocation, strained contractor relationships, and two very harsh winters that led to significant slowdowns at some construction sites.

My management team and I ‎are accountable for this project and, while lessons must be learned, it is down to us to finish the job.

Another challenging TTC project relates to the ongoing signal replacement of Line 1 and the introduction of Automatic Train Control. ATC, as it’s called, will increase line capacity by allowing us to run more trains with shorter spacing between them, which will mean less waiting and less crowding for you. When this project was initiated seven years ago, it was structured around a series of highly complex contractual and technical interfaces – not an industry best practice.

We have since simplified this project and how it is to be delivered, while maintaining the benefits of ‎ATC and keeping the project on time and within budget.

Going forward, my view is that the TTC should increasingly focus on its core job of moving people from A to B. That is what we do best and our five-year plan will get our service quality back to what it once was – the jewel in the crown of North American transit. ‎

Ground water contaminated with an oil-like substance leaked into the subway tunnel 150 metres north of College Station starting late Monday night. On Tuesday morning, Toronto Fire deemed the area safe to begin repairs and cleanup. By 1:30 p.m., subway service resumed. The source of the ground water and contaminates remains under investigation.
Replacement Buses – How do they work?

During rush hour, most of our bus fleet is in service, with the rest undergoing routine maintenance. During an emergency subway closure, like the one on Tuesday, replacement buses are “borrowed” from frequently served routes throughout the city. Replacing a subway service that carries 25,000 people per hour during morning peak with buses that carry an average of 60 people is impossible. On Tuesday, 70 replacement buses were used. While the TTC works hard to get you moving during an emergency, replacement buses become crowded and wait longer, so it is important to consider alternative routes for your journey.

Employee Profile

Name: Tony Precopi
Title: Pneumatic Analyser
Years of Service: 34

Being a Pneumatic Analyser with an aging streetcar fleet, limited parts supplies, and the variable weather in Toronto, my job can be very challenging. Making repairs to the streetcars may require modifications and sometimes some old fashioned ingenuity at times. When my job is complete, I find it very rewarding and satisfying to know that I’ve been able to overcome these obstacles and release streetcars safely back into service.

Weekly Customer Service Report

Spadina and College track work April 6-27

The TTC and the City of Toronto will be replacing streetcar tracks and switches, as well as improving the road and sidewalks at the intersection of Spadina Ave. and College St. from April 6 to 27. Beginning Sunday, March 29, replacement buses that operate on the 504 King route will be moved to Spadina. Streetcars that normally operate on Spadina will be moved to the 504 King route. On April 6, the 506/306 Carlton streetcar and 510 Spadina replacement buses will be required to divert. For route details, visit

Weekend Line 1 Closure – Union to St Andrew

This Saturday and Sunday, Line 1 will be closed between Union and St Andrew stations for scheduled station upgrades. Visit for details.

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