Next Stop and Pre-Boarding Announcements

Goal Objectives
Goal Improve the Next Stop announcement system on buses and streetcars. Objectives
  • Improve the next stop announcements on express bus routes.
  • Provide electronic pre-boarding announcements by 2017 on TTC vehicles.

A successful pilot project was undertaken in 2013 to improve express bus stop announcements on the 95 York Mills route. Additional “arriving at…” announcements are now made on this route when buses approach each express stop. Based on the positive results of this pilot, TTC will improve the next stop announcements on the remainder of express bus routes.

The TTC’s new streetcars will be equipped with the capability to provide electronic external pre-boarding announcements when they begin operation in 2014. By January 1, 2017, the TTC will provide these announcements on bus and subway modes.  In the interim, TTC bus and streetcar operators will make pre-boarding announcements on request.

Priority Seating

Goal Objectives
Goal Improve the visibility of priority seating locations on buses, streetcars, and subway cars. Objectives
  • Install new priority seating decals on all TTC vehicles in 2014.
  • Launch a new priority seating public education campaign in 2014.
  • Introduce blue seat fabric in priority seating areas starting in 2014.

All TTC conventional buses, streetcars, and subway/RT cars provide priority seating for people with disabilities (currently called “courtesy seating”). In 2014, new decals will be installed on all TTC vehicles to increase the visibility of these seating areas, as shown in Figure 8. A new public education campaign will launch when the new decals are in place to ensure that customers are aware of the purpose of these seating areas.

Figure 8: New Priority Seating Decals

Priority Seating Wheel Chair logo, with text: You must give up these seats for people using wheelchairs or other mobility devices. Please use the brake or secure your mobility device. Priority Seating images, with text:  You must give up these seats for people with disabilities, the elderly, or pregnant women.

Later in 2014, the TTC will begin to introduce blue seat fabric in priority seating areas on buses, streetcars and subway cars to better distinguish between these seats and the remainder of the vehicle seats. Existing red seats in these areas will be replaced over the next several years.

Signage and Wayfinding

Goal Objectives
Goal Improved signage and wayfinding at subway stations. Objectives
  • Introduce a new concept for the representation of subway lines in 2014 and continue to work towards consistent wayfinding signage in all subway stations.
  • Replace tactile and braille, and other associated elevator signage, for consistency across all TTC elevators over the next five years.
  •  Launch a pilot project for tactile signage at bus platforms.

A pilot program for new TTC signage will be introduced at Bloor-Yonge and St George Stations in 2014. This pilot program aims to introduce a new concept for the representation of subway lines and to simplify some aspects of the existing signage system. Should the program be successful, it will be integrated into future Easier Access and Station Modernization projects.

Standards for signage have evolved, since the first TTC elevator was installed in 1996. As a result, different generations of tactile and braille, and other information signage have been installed in and around our elevators, leading to an inconsistent user experience. Over the next five years, the TTC will pursue an update and replacement program for all elevator cab information signage, in order to provide a simplified, consistent experience across the system.

Staff are also working on an initiative to provide new tactile and braille signage on TTC bus platforms. These proposed signs would allow people with visual impairments to more easily identify where their desired route is located. As a first step towards realizing this initiative, TTC will pursue a pilot project in 2014.

Customer Information Screens

Goal Objectives
Goal Increase the number of TTC customer information screens at subway stations. Objectives
  • Install 28 NVAS LCD, 33 SIS LCD, and 23 LED screens at subway stations in 2014.
  • Post notifications of localized elevator and escalator outages on Station Information Screens.

In 2014, TTC plans to install 28 large Next Vehicle Arrival System (NVAS) LCD screens in subway stations, allowing customers to monitor next vehicle times while waiting indoors for their bus or streetcar to arrive. 23 smaller LED NVAS screens will also be installed at individual subway station bus/streetcar bays to provide next vehicle information for individual routes for customers who are waiting outdoors.

In addition, 33 Station Information Screens will be installed at subway station entrances in 2014. These screens will provide customers with pertinent system and delay information before they pay a fare.

In 2014-15, TTC will also post local elevator and escalator outage information on the Station Information Screens in order to meet the related commitment in the Toronto Seniors Strategy.

PRESTO Fare Card System

Goal Objectives
Goal All PRESTO fare payment options are accessible. Objectives
  • Fare vending machines are accessible when introduced on new streetcars and busy streetcar stops in 2014.
  • PRESTO Add Value Machines (AVMs) are accessible when introduced within subway stations starting in 2014-15.
  • Future PRESTO devices are accessible.

PRESTO fare card readers are currently in use at 14 TTC subway stations. The next phase of the PRESTO rollout, “Wave 1”, will coincide with the launch of the TTC’s new accessible streetcars in 2014 and will expand the number of PRESTO-equipped subway/RT stations to 25. These 25 stations will be equipped with new PRESTO card fare readers on turnstiles, and Add Value Machines (AVMs) allowing customers to pay for their ride using a PRESTO card, and add money to their PRESTO cards. Fare vending machines will be installed onboard the new streetcars and at busy streetcar stops as part of Wave 1.

TTC and PRESTO have committed to ensuring that all PRESTO devices comply with legislated accessibility requirements. For example, all devices will be designed to include accessible reach ranges and features to allow use by customers with visual impairments.

Subway Station Public Address System Upgrade

Goal Objectives
Goal Improve customer communications in subway stations. Objectives
  • In 2014, upgrade the public address system in 20 subway stations to make announcements easier to hear and understand.
  • Upgrade the public address system in all subway stations by 2018.

As part of the Toronto Seniors Strategy and 2014 TTC Customer Charter, the TTC has committed to upgrading the PA system in subway stations to ensure that announcements are clear and easily understood. Every quarter in 2014, the TTC will upgrade the speakers in five subway stations in order to meet this commitment. The project to upgrade the PA system at all subway stations is expected to be completed by 2018.

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