The TTC is committed to meeting the requirements of Provincial accessibility legislation, including the Integrated Accessibility Standards Regulation (IASR). While the TTC already complies with the requirements of the IASR that have already taken effect, significant advanced planning or funding will be necessary to implement many of the requirements that will come into effect over the next several years. Specific details on the TTC’s commitment and progress in implementing the IASR are as follows.

Section 43: Accessibility Equipment Failures (2013)

As promised in the TTC Customer Charter, the TTC is committed to ensuring that bus ramps are functional at all times, recognizing that these features can make the difference between being able to travel or not.

All TTC buses are equipped with a ramp which can be deployed on request. TTC is working to increase the reliability of this equipment. In addition, new hooks have been installed on all buses to allow the Operator to assist the hydraulic motor when the ramp is unable to start its deployment due to dirt and ice. The purpose of the hook is not to deploy the ramp manually, rather it is to help the motor by breaking any seal created by debris around the edge of the ramp in the bus. If the ramp will not deploy with the assistance of the hook, it is malfunctioning and the defect will be reported and repaired. The Operator will immediately advise a Supervisor who will advise the next bus arriving that a customer with a mobility device is at the stop and was unable to board the earlier bus. Repairs to the ramp mechanism are then made in the garage at the end of the day.

Ramp serviceability is checked in several ways. Operators must cycle the ramp during their circle check before leaving the garage. If it will not deploy as intended, the bus does not go out into service until it is repaired. If a ramp is deployed in service and will not stow properly, the bus is taken out of service and maintenance crews are assigned to attend to the bus. Within the garage, the preventive maintenance program assesses ramp functionality and structural integrity every 10,000 km, as well as during the comprehensive Semi-Annual Inspection every six months. Defects found during any of these inspections are repaired before the bus is released again for service.

Note: This section was updated with the most current information in December, 2015.

Similar procedures will be developed for new low-floor streetcars to coincide with the launch of these vehicles in late 2014.

TTC is also committed to ensuring that the automated stop announcements on our vehicles are functional for use at all times. In situations where the system fails en-route, all Operators are trained and required to announce all stops, until the system is repaired.

Section 51: Pre-Boarding Announcements (2017)

The TTC will provide electronic pre-boarding announcements on its vehicles by 2017. The TTC currently offers verbal pre-boarding announcements on buses and streetcars, on request. The TTC’s new low-floor streetcars will be delivered with the capability to provide these announcements automatically. Significant capital work will be required to retrofit the remainder of our fleet of vehicles to provide these announcements. Preliminary work is ongoing to determine the scope of work required for each transit mode.

Section 63: Categories of Eligibility (2017)

The TTC will introduce new categories of eligibility for Wheel-Trans service by January 1, 2017. This change stems from the requirements of the IASR, which mandates that transit providers implement three new eligibility categories: unconditional, temporary, and conditional.

Section 80.44: Maintenance of Accessible Elements (2016)

By January 1, 2016, the TTC will incorporate maintenance activities regarding accessible elements of exterior public spaces into the multi-year accessibility plan. Incorporation of the activities in the plan will be done in consultation with ACAT.

Other IASR Requirements

For additional details on the TTC’s compliance status for all other sections of the Integrated Accessibility Standards Regulation, refer to Appendix 1.

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