TTC has identified several opportunities for accessibility improvements in the areas of stations and facilities, vehicles, Wheel-Trans services, and customer service initiatives. Each subsection below describes goals and objectives in these four areas, which the TTC will seek to achieve over the next five years to improve the accessibility of the public transit system.

These goals and objectives were identified through our consultations, as well as the requirements of the AODA and other policies and plans. These goals complement the vision identified in the TTC’s 5-Year Corporate Plan and include applicable goals of the TTC’s Customer Charter.