Be scent aware. Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

Wheel-Trans operator and passenger in subway stationCommunity BusCustomer exits a TTC bus

What’s new at Wheel-Trans

TTC Vehicle Exploration Day

Are you interested in learning how to travel on the bus using a mobility device? 

Do you want to practice boarding the bus and having your mobility device secured?

Sign up for TTC’s Vehicle Exploration Day with Bus Transportation & Wheel-Trans on Tuesday August 21, 12 noon – 3pm.  Event will be held at Variety Village, 3701 Danforth Avenue in the west parking lot.

This event is RSVP only, please contact traveltraining@ttc.ca or call 416-457-4151 to secure your spot!

New Customer Policies

New policies for safer and more respectful transit experience

As part of our Customer Experience Strategy, Wheel-Trans has made a commitment to update all customer policies over the next year. It is our goal to create policies that are simple and flexible and to create a safe and respectful environment for everyone using Wheel-Trans services. By defining clear rules and guidelines for all persons using or interacting with Wheel-Trans, our customers will know what to expect and how Wheel-Trans will support them on their journey.

We have implemented three new policies; Door-to-Door, Travelling with Mobility Aids & Devices and Vehicle Exception.

Door-to- Door: The Door-to-Door Policy presents clear guidelines on what to expect when being escorted to and from the vehicle during Wheel-Trans pick-ups and drop-offs for both door-to-door trips and trips to Family of Services landmarks.

Mobility Aids and Assistive Devices:  Accommodating customers’ mobility aid or device is important to us. This policy ensures that customers know what equipment and devices Wheel-Trans can accommodate on its vehicles in order to ensure everyone’s safety.

Vehicle Exception: Wheel-Trans offers a variety of different vehicles in their fleet, in order to provide efficient service to all customers. A vehicle exception occurs when a customer requires a specific vehicle type due to the nature of their disability. When customers are unable to travel in one or more of the vehicle types in the Wheel-Trans fleet, this may limit both the customers’ available trip options and the efficiency of Wheel-Trans scheduling. This policy defines the rules and guidelines for addressing these vehicle requirements.

To learn more visit Customer Policies.

No more holding on the phone!

Wheel-Trans is excited to announce a new telephone system which will make booking trips even easier.

Our new phone system now allows customers to request a call back. Instead of having to remain on hold, simply provide us with a phone number for us to contact you and we’ll call you back. When you do so, we will also inform you of the approximate wait time before speaking to a contact centre representative.

We will continue to inform you of the exciting changes to come as the TTC strives to provide an accessible transit system that makes Toronto proud!

Travel Training

Are you looking to gain independence and have flexibility? Say goodbye to planning your trips days in advance!

Travel Training is your key to traveling when you want, where you want, and how you want! 

What is Travel Training?

Travel Training is the TTC’s new program where Wheel-Trans customers can receive free training on the bus, subway, streetcar and community bus systems to improve their transit experience.

Our goal is to support customers that want to learn how to travel safely and independently on TTC services, and to help customers improve their travel skills and increase their confidence. This program is designed to teach customers about all the accessibility features on TTC,  and to assist customers with navigating around Toronto.

One-on-one travel training is designed to meet the personalized needs of the customer.  Our travel trainer will spend up to four 1:1  sessions travelling with the customer on the route of their choice.

The Travel Trainer will plan the route with all the accommodations the customer needs, and travel with the customer on their journey. The travel training process is designed to help customers improve their travel skills, reduce anxiety or fear of the unknown, and to help the customer reinforce the skills they need to ride the fixed route transit system independently with confidence.

The program features include: planning your trip with the accommodations you need, way finding and navigation, using PRESTO, boarding vehicles, requesting accessible features, and problem solving tips for when unexpected challenges, such as delays and closures happen.

This program supports the Wheel-Trans vision for: “accessible transit service that ensures dignity, spontaneity, fairness and freedom of travel for all customers” and represents true freedom for each person and their abilities.

Why participate in travel training?

  • No need to plan your life in advance. You can live spontaneously! Go when you want, where you want, how you want!
  • Gain independence.  Have flexibility. Build self – esteem. Feel empowered. Better quality of life.
  • No need to worry about no shows
  • No need to worry about having rides put on waitlist
  • No life happens points
  • Guaranteed Wheel-Trans rides within 4 hours for same day family of service rides , and short wait times when booking a Family of Services trip
  • Be more involved in the  community and connect with others

Sign up today!

Join us for a Travel Training Information Session and receive a FREE swag bag!

Travel Training Orientation Session #6
Friday July 27, 2018
1:00pm-4:00pm
East York Civic Centre
850 Coxwell

Travel Training Orientation Session # 7
Friday August 24, 2018
12:30-3:30pm
Etobicoke Civic Centre
399 The West Mall

Travel Training Orientation Session # 8
Tuesday August 28, 2018
12:30-3:30pm
Scarborough Civic Centre
150 Borough Dr.

RSVP to traveltraining@ttc.ca or call 416-393-4111.

Family of Services Officially Part of Wheel-Trans Services 

Due to the success of the Family of Services (FOS) Pilot, we are pleased to announce that Wheel-Trans is going to continue to offer this convenient and spontaneous service for our customers.

What does this mean moving forward?

In an effort to provide Wheel-Trans customers with more independent and flexible travel options, customers can use conventional transit (subway, streetcar or, bus) for part of, or all of, their journey.  Depending on a customer’s abilities, we will work with them to suggest alternative travel options that combine both specialized door-to-door transit and TTC buses, subways or streetcars.

If a person has never taken conventional transit and would like to learn how, Wheel-Trans offers personalized, 60-minute training sessions that helps customers learn how to use the TTC's conventional transit services independently. Training will be customized to fit an individual’s lifestyle, travel needs and abilities. To learn more or participate the next time you book your trip, please contact traveltraining@ttc.ca or 416-393-4111.

Don’t forget!

If you schedule your Family of Services trip on the day you plan on travelling, and give Wheel-Trans at least four hours’ notice, we will guarantee your ride.

Learn more about Family of Services.

Booking your Wheel-Trans trip?

Go to mywheel-trans.ttc.ca to book online or call the RideLine at 416-397-8000 to book your rides.

To choose your destination choose “Landmark Type,” then ”CommCntr/Attrn/Office/Library/Rel/Park” and then choose “Variety Village, Main Ent (3701 Danforth Ave, Scarborough). Landmark note – use main entrance.

Let’s help plan your Family of Services Trip

With TTC’s Family of Services, Wheel-Trans customers have access to more independent and flexible travel options. Customers can book Wheel-Trans trips that connect to accessible subway stations and select bus stops across the city. Whether you are a customer who has been approved for Wheel-Trans service with conditional eligibility or if you are a Wheel-Trans customer who likes to take conventional transit (bus, Community Bus, subway, streetcar) Wheel-Trans staff can plan your entire journey.  Learn more about Family of Services.

Use of video on Wheel-Trans

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:

  • Decals on Wheel-Trans vehicles
  • Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and ttc.ca