Be scent aware. Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

Wheel-Trans operator and passenger in subway stationCommunity BusCustomer exits a TTC bus

What’s new at Wheel-Trans

TTC Wheel-Trans Public Consultation, April 2018

TTC employees will provide an update and feedback on the Wheel-Trans 10-Year Strategy with a focus on customer experience.

Details will also be available on the Family of Services Pilot, Access Hubs and the Community Bus pilot routes. Participants will have an opportunity to ask questions and provide input on each of these initiatives.

 

Doors Open

Presentation: Wheel-Trans 10-year strategy

Q&A period/discussion

Afternoon Session (April 30 only)

2:30-3:00 pm

3:00-3:30 pm

3:30-4:30 pm

Evening  Sessions

6:30-7:00 pm

7:00-7:30 pm

7:30-8:30 pm

Support services will be available at each location:

  • Captioning
  • Attendant
  • Interpreter (ASL)

Downtown: April 18, 6:30 - 8:30pm
Metro Hall, Rooms 308/309
55 John St., Toronto, ON, M5V 3C6
Transit: streetcar 503 / 504 / 514

Etobicoke: April 24, 6:30 - 8:30pm
Father John Redmond Catholic Secondary School, Atrium
28 Colonel Samuel Smith Park Dr., Etobicoke, ON, M8V 4B7
Transit: bus 44 / 188

Scarborough: April 25, 6:30 - 8:30pm
Jean Vanier Catholic Secondary School, Cafeteria
959 Midland Ave, Scarborough, ON, M1K 4G4
Transit: bus 57

North York: April 30, 2:30 - 4:30  +  6:30 - 8:30pm
North York Memorial Community Hall, Burgundy Room
Accessible via 5 Park Home Avenue, Toronto, ON, M2N 6M1
Transit: Line 1, North York Centre Station

Occupational Science & Occupational Therapy University of Toronto

Are you a new user of Wheel-Trans, Transhelp or Mobility Plus?

Have you had a brain injury (non-physical)?

You may be eligible for a research study!

We would like to interview individuals who have started using Wheel-Trans, Transhelp, or Mobility Plus since January 2017.

We would like to know about your experiences with getting around the community. 

The interview will take approximately 1 hour at a location convenient to you. Remuneration will be provided for study participation.

Eligible persons:

On-going problems with ability to remember and/or learn
Started using Wheel-Trans, Transhelp, or Mobility Plus after January 1st 2017

Participation is confidential!

For more information, please call 416-946-3724 or e-mail tsering.wangmo@mail.utoronto.ca

Community Bus Information Sessions

The TTC is hosting information sessions about the 400 Lawrence Manor and 404 East York Community Bus service. You are invited to join us to learn more about this fully accessible and convenient neighbourhood bus service.

Information Session Details

Let’s help plan your Family of Services Trip

With TTC’s Family of Services, Wheel-Trans customers have access to more independent and flexible travel options. Customers can book Wheel-Trans trips that connect to accessible subway stations and select bus stops across the city. Whether you are a customer who has been approved for Wheel-Trans service with conditional eligibility or if you are a Wheel-Trans customer who likes to take conventional transit (bus, Community Bus, subway, streetcar) Wheel-Trans staff can plan your entire journey.  Learn more about Family of Services.

Family of Services Pilot now includes connections to bus stops

Wheel-Trans customers can now book trips to select conventional bus stops across the city as part of the Family of Services Pilot.  The thoughtfully selected stops are along five designated routes:  29 Dufferin, 85 Sheppard East, 84 Sheppard West, 95 York Mills and 97 Yonge. Connecting Wheel-Trans customers to bus stops is an important milestone along the TTC’s journey to provide Wheel-Trans customers with more independent and flexible travel options. Learn more.

Use of video on Wheel-Trans

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:

  • Decals on Wheel-Trans vehicles
  • Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and ttc.ca