TTC Employee Complaint Form
Please use this form to submit complaints about a TTC employee.
For complaints about Wheel-Trans Employees, click here:
For complaints about Transit Enforcement Officers or Transit Fare Inspectors, click here:
Please note that we are unable to fully investigate complaints that do not include the date, time and location (eg Route Name/Vehicle Number/Subway Station) which allow us to properly identify the employee.
The personal information on this form is collected under the authority of the City of Toronto Act, 2006, S.O. 2006, c. 11, Schedule A, including but not limited to Part XVII and the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. The information is used to contact you if follow up is requested relating to the communication, and for aggregate statistical reporting. Questions about this collection can be directed to Customer Service, 1900 Yonge Street, Toronto, ON M4S 1Z2, telephone no. 416-393-3030.
There are no major disruptions at this time.
Contact us daily
7 a.m.- 10 p.m., except statutory holidays.
TTY Hearing Impaired Service
Customer Service Centre
1900 Yonge Street, Toronto
Weekdays, 8:30 a.m. - 5 p.m., except statutory holidays.
Extended hours, 7 a.m. - 7 p.m. every Thursday and the first and the last business day of each month