Board Meeting - November 22, 2000

H. Moscoe (Chair), B. Ashton, D. Miller, G. Lindsay Luby, J. Mihevc and C. Korwin-Kuczynski (Commissioners), R. Ducharme (Chief General Manager), V. Rodo (General Manager - Executive & General Secretary), G. Webster (General Manager – Operations), J. Sepulis (General Manager - Engineering & Construction), L. Hilborn (Deputy General Manager - Corporate), B. Leck (General Counsel), M. Walker (Chief Security Officer), S. MacDonald (Assistant Manager - Purchasing & Sales), M. Roche (Chief Financial Officer), S. Blakey (Manager - Human Resources), R. Brent (Chief Marketing Officer), M. Stambler (Manager - Service Planning), W. Buffett (Assistant General Secretary), and F. Stanois (Coordinator - Secretariat Services) were present.

H. Moscoe was in the Chair.

Nil

On Motion Of Commissioner Miller, The Commission Approved The Minutes From The Meeting Held On October 18, 2000 And Authorized The Chair And General Secretary To Sign The Same.

Nil

Nil

a) Relocation of Westbound Bus Stop on Frontage of 130 Rogers Road

Councillor Betty Disero

City of Toronto

The Commission Received The Deputation.

Chair Moscoe Moved That The Matter Be Referred To Staff With A Request That They Meet With Councillor Disero And The Parties Involved In An Effort To Find A Satisfactory Resolution To This Issue; And Further That Staff Report Back On The Outcome Of These Discussions.

The Commission Approved Chair Moscoe's Motion.

b) Report No. 1 - TTC Fare Collection Study

Shannon Thompson

Project Manager, Moving the Economy

(Submitted communication)

The Commission Received The Deputation.

(See Report No. 1 For Minute)

c) Proposed Automated Entrance - Harlandale Entrance - Sheppard Station

Beatrice Janikun

(Submitted communication)

Cy Janikun

Herb Rosenfeld

Jack Ward

The Commission Received The Deputations.

Chair Moscoe Moved The Following:

1. That Staff Conduct An Inventory Of Automated Entrances In The Transit System And Prepare A Report For Submission To The Commission On The Problems Associated With Automated Entrances;

2. That Staff Review The Situation At Harlandale To Determine If There Is A Specific Solution For The Harlandale Entrance That Could Also Be Applied Generically To Other Automated Entrances Across The System.

3. That Staff Review The Standards For Automated Entrances To Ensure That Problems Of This Type Can Be Avoided In The Future When New Facilities Are Constructed.

The Commission Approved Chair Moscoe's Motion.

d) TTC Employee Customer Relations

Suzanne Molina

(Submitted communication)

The Commission Received The Deputation.

(See Report No. 2 For Minute)

Nil

1. TTC Fare Collection Study

After Hearing The Presentations And Deputations, Commissioner Miller Moved That The Commission Defer Consideration Of Recommendation No. 2 For Review Within The Context Of Its Budget Deliberations.

The Commission Approved Commissioner Miller's Motion.

Commissioner Mihevc Moved Approval Of Recommendation Nos. 1 And 3 Contained In The Report, As Listed Below:

"1) Not Proceed With Procurement Of An Automatic Fare Collection (AFC) System At This Time, Noting That:

• Unlike Many Other Cities Which Have Been Forced To Adopt New Fare Collection Technology Because Their Existing Fare Systems Were Old And Failing, The TTC'S Current Fare Collection Equipment Is In Good Condition And Is Not In Need Of Replacement;

• The TTC'S Current Fare Collection System Achieves Many Of The Customer Convenience, Security, Efficiency, And Reliability Benefits Which Other Cities Have Been Seeking In Adopting AFC Technology;

• Based On Experience Elsewhere, It Is Conservatively Estimated That It Would Cost Approximately $140 Million To Install An AFC System Throughout The TTC Subway And Surface Networks, That Operating Costs Would Rise By Approximately $2 Million Annually And That, Therefore, There Is Presently No Business Justification To Implement An AFC System In Toronto;

• Despite Much Interest And Activity Around The World Pertaining To Smart Card Systems, There Are Very Few Smart Card-Based AFC Systems In Revenue Service In Major Mult-Modal Transit Systems; Many Cities Are Still At The Developmental Or Testing Stages;

• AFC Technology Is Evolving And Improving Rapidly, And The TTC Can Afford To, And Should, Wait For This Technology To Mature And Become More Standardized;

• The TTC Should Review Its Infrastructure And Facilities - Notably Power And Communications - To Determine What Changes Would Be Necessary To Allow Future Implementation Of An AFC System;

• Staff Will Be Closely Monitoring Industry Progress And Developments With Respect To Automatic Fare Collection And Will Report Back On Findings Which Warrant Action;

• More Detailed Information Pertaining To Automatic Fare Collection Systems Is Contained In The Attached Report Entitled, TTC Fare Collection Study;

3) Forward This Report To The City Of Toronto Urban Planning And Development Services And Corporate Services Divisions, The Transit Agencies Within The Greater Toronto Area, And The Greater Toronto Services Board."

The Commission Approved The Report, As Amended.

Commissioner Miller Also Moved That TTC Staff And Ms. Thompson Of Moving The Economy Provide A Joint Status Report Concerning This Issue On A Quarterly Basis.

The Commission Approved Commissioner Miller's Motion.

2. Discourtesy Complaints Handling Process

The Commission had before it a memorandum dated November 22, 2000 from R. Ducharme, Chief General Manager entitled, "Staff Response to Commission Inquiry - Discourtesy Complaints Handling Process."

R. Brent, Chief Marketing Officer gave an overhead slide presentation with respect to this matter.

K. Dean, Manager - Training also gave an overhead slide presentation entitled, "Operator Selection and Training - Focus on Customer Service."

After Hearing The Presentations And Deputation, Commissioner Ashton Moved That Ms. Molina's Letter Be Referred To Staff For Report On The Specific Points Made Relating To Customer Service.

The Commission Approved Commissioner Ashton's Motion.

Commissioner Mihevc Moved That Staff Be Requested To Report Back On The Establishment Of An Advertising Program That Would Communicate To Patrons Their Right To Complain, Including The Development Of A Process That Would Ensure Complaints And/Or Commendations Received Are Considered By Senior Management.

The Commission Approved Commissioner Mihevc's Motion.

Chair Moscoe Moved That Staff Be Requested To Provide A Statistical Summary Concerning Personnel Complaints And That A Meeting Be Set Up With Local 113 In An Effort To Create An Improved Structure For The Handling Of Such Complaints.

The Commission Approved Chair Moscoe's Motion.

Commissioner Lindsay Luby Moved That The Statistical Summary Requested By Chair Moscoe Also Include Statistics Relating To Patrons Who Could Be Considered To Be Chronic Complainers.

The Commission Approved Commissioner Lindsay Luby's Motion.

Commissioner Miller Moved That Prior To Chair Moscoe's Report Coming Forward That Staff Provide An In Camera Briefing On How Personnel Complaints Are Currently Handled By Management.

The Commission Approved Commissioner Miller's Motion.

(Also See Deputation 'D' For Minute)

3. Chief General Manager's Report Period 9 - August 27 to September 30, 2000

It is recommended that the Commission:

1. Receive for information the attached Executive Summary of the Chief General Manager's (CGM's) report covering the period August 27 to September 30, 2000; and

2. Forward a copy of this cover report and the Executive Summary to each City Councillor for information (noting that the detailed CGM's report is available on request from the Office of the General Secretary of the Commission).

Adopted

4. Procurement Authorization Key Station Accessibility Dundas West Station Contract B45-1

It is recommended that the Commission authorize the acceptance of the tender submitted by 1031644 Ontario Inc O/A Consolidated Canadian Contractors (Consolidated) in the amount of $2,796,000.00 for Contract B45-1, Key Station Accessibility - Dundas West Station.

Approved

5. Procurement Authorization Sheppard Subway Twin Tunnels Design Contract SH-00-D1 Contract Amendment No. 7 Structure Finishing Contract

It is recommended that the Commission authorize Contract Amendment No. 7 to Hatch Mott MacDonald in the amount of $391,000, bringing the total authorized amount to $6,707,521 for Contract SH-00-D1, Twin Tunnels Design. This amount is required for engineering services associated with the preparation of a structure finishing contract to close out the Sheppard Subway project civil construction.

Approved

6. Procurement Authorization Sheppard Subway Supply of Emergency Trip Systems Contract SH-00-X10

It is recommended that the Commission authorize acceptance of the proposal submitted by McDowell Electric Inc., in the amount of $624,828.13 for Contract SH-00-X10, for the Supply of Emergency Trip Systems for the Sheppard Subway project.

Approved

7. Procurement Authorization Sheppard Subway Supply and Installation of Illuminated Signage Contract SH-00-N01

It is recommended that the Commission authorize acceptance of the tender submitted by Transworld Signs Inc. in the amount of $674,640 for Contract SH-00-N01, Supply and Installation of Illuminated Signage.

Approved

8. Procurement Authorization D.W. Harvey Shop Ventilation Upgrade Contract M4-8

It is recommended that the Commission authorize the acceptance of the tender submitted by Servocraft Ltd. in the amount of $3,230,000.00 for Contract M4-8, D.W. Harvey Shop - Ventilation Upgrade.

Approved

9. Procurement Authorization Sheppard Subway Department Consultant Services Contract - Delcan-Hatch

It is recommended that the Commission authorize additional funding in the amount of $7.8 million for the contract with Delcan-Hatch for the continuation of consultant services for the Sheppard Subway Project for the period from January 1, through to December 31, 2001, bringing the total authorized amount to $138,732,471.

Approved

10. Purchase Authorization - Annual Bell Data Communication Services

It is recommended that the Commission approve funds in the amount of $671,650 for data communication services provided by Bell Canada for the period January 1, 2001 to January 14, 2002.

Approved

Chair Mosoce Moved The Following:

1. That Staff Begin Now To Prepare A Tender For Data Communication Services That Will Be Required At The End Of This Contract;

2. That Staff Review The Use Of The TTC'S Fibre Optic Network As An Alternative Option; And

3. That Staff Prepare A Comprehensive Report On All TTC Data Communications, Including Service To The Transit Control Centre And Review All Alternative Options For Providing This Service.

The Commission Approved Chair Moscoe's Motion.

11. Procurement Authorization - The Direct Supply of Miscellaneous Hand and Cutting Tools

It is recommended that the Commission approve the issuance of a purchase order to Hansler Smith Limited in the total upset limit amount of $3,000,000.00 for the supply of miscellaneous hand and cutting tools for the period from December 1, 2000 to November 30, 2003.

Approved

12. Procurement Amendment Authorization - Advertising on the TTC

It is recommended that the Commission approve an amendment to the existing advertising contract with Transportation Displays Incorporate (TDI) to add the right to sell 'Station Domination' advertising in up to four subway stations (Union, Eglinton, St. George and Finch).

Approved

13. Procurement Authorization - CNG Fuelling Plant Annual Maintenance Contract

It is recommended that the Commission authorize the acceptance of Tender No. T31T0106, submitted by FAB Industries Inc., in the upset limit of $577,283.90 for preventive and corrective maintenance on the Wilson Garage compressed natural gas (CNG) fuelling station for a two-year contract period December 1, 2000 to November 30, 2002.

Approved

14. Procurement Authorization - Contract Amendment Subway Communications Cable Installation Project Supply and Commissioning of Data Nodes Contract G80-14

It is recommended that the Commission approve Contract Amendment No. 3, for an increase in authorization to Nortel Networks in the amount of $335,432.00, for Contract G80-14, Supply and Commissioning of Data Nodes for the Subway Communications Cable Installation Project.

Approved

15. Procurement Authorization - Transit Control Centre Project Supply and Installation of Console Equipment Contract N70-7

It is recommended that the Commission authorize acceptance of the proposal submitted by Tresco Industries Limited in the amount of $785,455.70, for Contract N70-7, Supply and Installation of Console Equipment for the Transit Control Centre Project.

Approved

16. Procurement Authorization - Escalator Step Refurbishment

It is recommended that the Commission approve the award for the refurbishment of escalator steps to Canex Machining Limited for an upset limit contract in the amount of $250,000. The duration of this contract will be from December 2000 to December 31, 2002.

Approved

17. Procurement Authorization - Supply of Stainless Steel Escalator Parts

It is recommended that the Commission approve the award for the supply of stainless steel escalator parts to Canadian Rogers Eastern Limited in the upset limit amount of $300,000.00. The duration of the contract will be from January 1, 2001 to December 31, 2001. Pricing for 2002 and 2003 was requested should the Commission choose to take advantage of this pricing at that time.

Approved

18. Procurement Authorization Easier Access Phase II Key Station Accessibility Contract G45-13 - Finch,St. George, Kipling and Kennedy Stations - Settlement of Claim

It is recommended that the Commission authorize final settlement of the claim submitted by M.J. Dixon Construction Limited in the amount of $1,650,000.00 for impact costs associated with a 598 day extension to the substantial performance date for Contract G45-13.

Approved

19. Purchase of Carbon Brushes

It is recommended that the Commission authorize the awarding of a three year inventory supply contract for carbon brushes to Carbone of America (LCL) Ltd. and National Electrical Carbon Canada with a combined upset limit of $219,000.00 including applicable taxes for the period from January 2001 to December 2003.

Approved

20. Legal Services - Hicks Morley (Purchase Order C03V6973)

Commissioner Miller Moved An Amendement To The Recommendation Contained In The Report By Adding The Words "And To Increase The Upset Limit For The Contract By The Amount Of $150,000.00" So Such Recommendation Reads As Follows:

"It Is Recommended That The Commission Authorize A Purchase Order Amendment To Extend The Completion Date For The Hicks Morley Legal Services Contract To June 30, 2001 With A Tender For These Legal Services To Proceed In Or About The End Of February, 2001 And To Increase The Upset Limit For The Contract By The Amount Of $150,000.00."

The Commission Approved Commissioner Miller's Motion.

The Commission Approved The Report, As Amended.

21. Request for Delegation of Authority to Award - Purchase of CADD Workstations

It is recommended that the Commission approve the delegation of authority to the Chair and Chief General Manager to award a contract for the purchase of CADD Workstations. The successful vendor will be recommended by staff on the basis of results from a public tender currently in process.

Approved

22. Dry Cleaning and Laundering of Various Uniform Garments

It is recommended that the Commission receive this report for information relating to negotiations with Grayker Corporation operating as Cadet and Sketchly Cleaners regarding the Purchase Order for dry cleaning and laundering of various uniform garments, for the period January 1, 2001 to December 31, 2003.

Received

Chair Moscoe Moved That Staff Explore And Report Back On Potential Alternative Options For Future Contracts, Including The Following:

1. Replacement Of The Current Voucher System With An Allowance Type System With Such Review To Include Discussions With The Union;

2. Undertake Discussions With Independent Dry Cleaning Associations To Increase Awareness And Interest In The Contract;

3. Implementation Of A Pick-Up And Delivery Type Of Service; And

4. Meet With Toronto Police Services And Toronto Ambulance Services To Discuss Their Experience With Respect To The Issue Of Uniform Cleaning.

The Commission Approved Chair Moscoe's Motion.

23. Notice of Award of Procurement Authorization Birchmount Bus Garage Supply of UWE Equipment for Outdoor Storage Contract E60-4

It is recommended that the Commission receive the notice of award of the Chair, Vice-Chair and the Chief General Manager to authorize the issuance of a purchase order to UWE Inc. in the amount of $295,142.40 for Contract E60-4, Birchmount Bus Garage - Supply of UWE Equipment for Outdoor Storage.

Approved

24. APTA Rail Safety Audit, 1998 TTC Management Corrective Actions - Update

It is recommended that the Commission:

1. Receive for information, the update of the TTC Management Corrective Actions for the 1998 APTA Rail Safety Audit.

2. Forward this report to the Minister of Transportation, Province of Ontario and the Clerk of the City of Toronto for information.

Adopted

25. Summary of Authorized Expenditures for the Period August 27, 2000 to September 30, 2000

It is recommended that the Commission receive this report for information. It lists expenditures ($100,000.00 up to $200,000) for the period August 27, 2000 to September 30, 2000, which were approved by Senior Management.

Received

26. TTC Support for Bus Priority Legislation

It is recommended that the Commission:

1. Endorse the initiative of the Canadian Urban Transit Association (CUTA) to have proclaimed into law an amendment to the Ontario Highway traffic Act (HTA) requiring vehicles to yield to buses which are re-entering the flow of traffic; and

2. Forward this report to the Canadian Urban Transit Association and to the City of Toronto.

Approved

Chair Moscoe Moved That Staff Be Requested To Submit A Report On Their Position With Respect To Bus Bays.

The Commission Approved Chair Moscoe's Motion.

Commissioner Lindsay Luby also requested staff to provide her with a list of bus bays that have been filled in on major arterial roads.

a) Ultra Low Emission Vehicles

The Commission Received A Memorandum Dated November 22, 2000 From R. Ducharme, Chief General Manager Entitled, "Staff Response To Commission Inquiry - Ultra Low Emission Vehicles."

Chair Moscoe Moved That Staff Be Requested To Submit A Report On The Progress That Has Been Made With Respect To The Acquisition Of Funding From The Green Municipal Enabling Fund (GMEF) And The Green Municipal Investment Fund (GMIF) For Low Emission Vehicles.

The Commission Approved Chair Moscoe's Motion.

b) Scarborough Rapid Transit Landscape

Licence Agreement Renewal (Hydro One)

The Commission Received A Memorandum Dated November 22, 2000 From R. Ducharme, Chief General Manager Entitled, "Staff Response To Commission Inquiry - Scarborough Rapid Transit Landscape Licence Agreement Renewal (Hydro One)."

Chair Moscoe Moved That Staff Be Requested To Explore With Hydro One The Feasibility Of Transferring Ownership Of Hydro Lands To The TTC Or City To Avoid Paying Property Taxes, And Further Determine If A Protocol Can Be Developed In This Regard.

c) Undergrounding of TTC Cables in the Keele-Dundas Area

The Commission Received A Memorandum Dated November 22, 2000 From R. Ducharme, Chief General Manager Entitled, "Staff Response To Commission Inquiry - Undergrounding Of TTC Cables In The Keele-Dundas Area."

Commissioner Miller Moved That The Subject Work Be Undertaken And That Staff Continue Discussions To Have This Project Paid For By The City And Toronto Hydro But, If Necessary, Funding Be Provided Through Underexpenditures In Other TTC Capital Projects.

The Commission Approved Commissioner Miller's Motion.

d) Cleanliness of Transit System - Free Transit Newspapers

The Commission Received A Memorandum Dated November 22, 2000 From R. Ducharme, Chief General Manager Entitled, "Staff Response To Commission Inquiry - Cleanliness Of Transit System - Free Transit Newspapers."

Commissioner Miller Moved That The City Of Toronto Be Advised Through Its Works Committee That The TTC Would Not Object To The Installation Of Further Recycling Containers On City Property, Adjacent To Subway Stations, Provided That TTC Staff Are Satisfied That The Removal And Clean-Up Of Debris Will Be Expeditious And The Location Does Not Affect Passenger Flow.

The Commission Approved Commissioner Miller's Motion.

Chair Moscoe Moved That Staff Be Requested To Report Back On Additional Recycling Opportunities For Materials Other Than Newspapers Within The TTC System.

The Commission Approved Chair Moscoe's Motion.

Commissioner Mihevc Moved That Staff Be Requested To Report Back At The February 2001 Commission Meeting On The Results That Are Achieved From The Installation Of The Additional Newspaper Recycling Bins In The Subway.

The Commission Approved Commissioner Mihevc's Motion.

e) Westbound Bus Stop - Glencairn Avenue at Ennerdale Street

The Commission Received A Memorandum Dated November 22, 2000 From R. Ducharme, Chief General Manager Entitled, "Staff Response To Commission Inquiry - Westbound Stop - Glencairn Avenue At Ennerdale Street."

f) Changes to Timing of Service Plan

The Commission Received A Memorandum Dated November 22, 2000 From R. Ducharme, Chief General Manager Entitled, "Staff Response To Commissioner Inquiry - Changes To Timing Of Service Plan."

Nil

a) Committee of the Whole Resolution

The Commission Approved A Resolution By Commissioner Mihevc To Meet As The Committee Of The Whole On Wednesday, December 13, 2000 To Deal With Litigation Or Potential Litigation Matters, Labour Relations Or Employee Negotiations And To Receive Advice Which Is Subject To Solicitor-Client Privilege.

b) Employee Parking on Side Streets - Hillcrest Complex

Commissioner Mihevc Moved That Staff Report Back On The Issue Of Ttc Employees Using Side Streets Around The Hillcrest Complex For Parking Purposes.

The Commission Approved Commissioner Mihevc's Motion.

c) Orientation/Planning Session - New Commission Members

Commissioner Mihevc Moved That Staff Arrange An Orientation/Planning Session For The New Commission Members To Include The Following Issues And Any Other Matters That Are Deemed To Be Pertinent By Staff:

• Accessibility Program For Stations

• Construction Of New Subway Lines

• Real Estate Development Opportunities Over Key Subway Stations

The Commission Approved Commissioner Mihevc's Motion.

d) Metropass Bulk Discount Program

Commissioner Mihevc Moved That Staff Be Requested To Report Back On The Issue Of Pricing For Metropasses Sold On A Bulk Purchase Basis To Corporations.

The Commission Approved Commissioner Mihevc's Motion.

Commissioner Miller Moved That The Meeting Be Adjourned At 4:45 P.M.

Commissioner Miller, Chair Moscoe, Commissioner Ashton, Commissioner Mihevc And Commissioner Lindsay Luby Voted In Favour. There were no votes in opposition. The motion therefore carried on a 5 - 0 vote.

Nil