Frequently Asked Questions
General
Applying for a Support Person Assistance Card
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The TTC Support Person Assistance Card is a photo identification card that identifies the cardholder as a person who, because of disability, needs to be accompanied by a Support Person. The card has a photo of the person with a disability. Customers who would like their Support Person to accompany them on the TTC and/or Wheel-Trans on a single fare must obtain a Support Person Assistance Card.
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A support person assists a person with a disability with communication, mobility, personal care/medical needs or with access to goods, services or facilities.
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Yes, the Support Person Assistance Card expires every five years, on the cardholder’s birthday, since disabilities may change. Temporary cards with a shorter expiry date will be available for temporary disabilities. The temporary card expires on the date posted on the card. Cardholders may apply to renew their card when it expires.
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Yes. Visitors may apply for a Support Person Assistance Card by submitting an application that is certified by an authorized health care professional. You may apply by mail before starting your trip, however, please allow two to four weeks processing time to receive your card. Otherwise, a visitor and their Support Person must both pay a fare. Support person assistance cards/stickers from other Greater Toronto Area and Ottawa transit agencies are now valid on the TTC.
Using a Support Person Assistance Card
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You must complete an application form. For more information on the application process, visit our Application Process page. You can get your photo taken at Bathurst Station or TTC’s Customer Service Centre above Davisville Station. Contact TTC Customer Service at 416-393-3030 if you have more questions.
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Yes. You still need to apply for a Support Person Assistance Card.
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The application includes a section that must be filled out by one of the following authorized regulated health care professionals:
- Family Doctor or other Physician, including Psychiatrist
- Physiotherapist
- Optometrist
- Audiologist
- Psychologist
- Chiropractor
- Occupational Therapist
- Speech Language Pathologist
- Registered Nurse
- Certified Orientation & Mobility Specialist
The health care professional must certify that because of a disability, you need to be accompanied by a support person, and must certify whether the disability is permanent or temporary.
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There is no charge for the card.
The TTC will not reimburse any costs incurred to complete the application.
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Yes. You are still eligible to apply for a Support Person Assistance Card if your disability is temporary.
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You can get your photo taken at Bathurst Station. Alternatively, applicants may mail in the application with one (1) colour passport photo. Further details are provided on the application form
Using a Support Person Assistance Card
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You or your support person will pay your fare by tapping a PRESTO card, PRESTO Ticket, PRESTO card in Google Wallet, or debit/credit card on a card reader or fare gate, or by depositing a TTC ticket, token or cash in a fare box or in the Fares and Transfers Machine on a streetcar. Once the fare has been paid, you or your support person can show an Operator on a bus, Collector or Customer Service Agent at a station or a Fare Inspector on a Proof-of-Payment route the Support Person Assistance Card to indicate that your support person is travelling with you and is not required to pay a fare.
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You can, but only one person is eligible to travel for free when supporting you during your journey on the TTC.
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No. You may choose a different support person each time you travel.
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As long as they are 12 years or younger, they are free. Otherwise, they will need to pay a fare.
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No. You cannot lend your Support Person Assistance card to someone else. You are able to travel with a different support person each time you travel, but you cannot lend your card to someone else to use when you are not travelling. Fraudulent use of this and other TTC photo identification cards is an offence under TTC By-law No. 1 and is subject to a fine and permanent loss of the card.
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No. The Support Person Assistance Card can only be used when someone is supporting you when you are travelling on the TTC. Fraudulent use of this and other TTC photo identification cards is an offence under TTC By-law No. 1 and is subject to a fine and permanent loss of the card.
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Please call TTC Customer Service at 416-393-3030 and they will assist.
The Bathurst Photo ID Office is not able to replace a lost Support Person Assistance Card, or renew an expired Support Person Assistance card unless a completed application is provided.
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Renewing your card every three years ensures that the information on the Support Person Assistance Card is accurate and up-to-date. Changes in personal circumstances or medical needs may occur and the renewal process allows us to better serve you by maintaining current records. It also ensures that the cardholder continues to meet the eligibility criteria for the fare exemption program.