2025 Annual Service Plan

The TTC is preparing its 2025 Annual Service Plan and wants your feedback.

The plan will focus on:

• Service adjustments and improvements to select bus routes, including local routes, and the Blue Night Network. As part of these adjustments, we are reviewing the impact of the One Fare Program – which eliminates the double fare for customers transferring between the TTC, GO Transit and other GTA transit agencies on how customers travel.
• Construction-related service adjustments
• The Community Bus Network

Through the consultations, the team wants to understand customer priorities related to service adjustments on local and overnight routes, detours due to construction projects happening next year and how the Community Bus Network service could better meet customers’ needs.

There will be two rounds of consultations, one in the summer and a second in the fall.

Annual Service Plan background

Each year, the TTC develops an Annual Service Plan based on the 25-point action plan in the 5-Year Service and Customer Experience Action Plan, which it refines through public and stakeholder consultation.

The plan is also informed by:

• Stakeholder and public consultation
• Customer experience and equity considerations
• Technical analysis and operational insight

Consultation process

From July to November 2024, the TTC is engaging customers and stakeholders to help inform the 2025 Annual Service Plan. As the consultation process unfolds, we will post presentations, summaries, and other relevant links to this page. 

The consultation is following a two-round process.

Round One: Summer

Round One focuses on seeking feedback on:

• Bus service adjustments and improvements on local and overnight routes
• Impact of the One Fare program
• Community Bus Network

Round One engagement includes virtual stakeholder meetings with city-wide and area-specific organizations, focus groups with key customer audiences (organized through the TTC's new Customer Panel), surveys (available online, by request in the mail, and supported by a dedicated phone line), and in-person pop-ups.

The Round One stakeholder engagement also included discussion about construction, which will inform construction-related service proposals for Round 2. 

Consultation documents

• Stakeholder meetings summary
• Round One Survey Summary
• Final Round One Focus Groups Summary 

Round Two: Fall

Round Two focuses on sharing and seeking feedback on proposed recommendations for the 2025 ASP, including refined service proposals, proposed service changes to respond to planned construction projects for the upcoming year as well as proposals related to the Community Bus Network. 

• Refined service proposals
• Proposed service changes to respond to planned construction projects for the upcoming year
• Proposals related to the Community Bus Network.

Engagement opportunities include: a second round of virtual stakeholder meetings, online and/or hard copy survey, and Youth Ambassador-led engagement.

Sign-up for updates

Information about public engagement opportunities will be posted on this page and promoted on the TTC’s social media. Please follow @ttchelps on X, Toronto Transit Commission on Facebook,  takethettc on Instagram, subscribe to MyTTC e-Services, or visit this website regularly for updates.

If you would like to receive updates about this work, please send an email to planning@ttc.ca, with the subject line “2025 Annual Service Plan.”