TTC welcomes subway 5G service and more stable 9-1-1 calling, looks forward to system-wide rollout

The TTC welcomes the announcement that customers with Rogers 5G Mobile, one of Canada’s largest wireless service providers, can now access high speed cellular service in a number of tunnels and stations on Lines 1 and 2.

Service is available in subway tunnels and at all stations on Lines 1 and 2 between Bloor-Yonge and St. George. 5G service is also available at Castle Frank, Sherbourne and Dupont stations, and at stations between Spadina and Keele.

Additionally, all customers – including those with Bell, Telus as well as other mobile service providers – will have more stable access to 9-1-1 emergency calling in the upgraded tunnels and stations.

Customers are reminded that in addition to dialing 9-1-1 in an emergency on the subway, they should always press the Yellow Emergency Strip located on the subway trains. Pressing the Yellow Emergency Strip immediately notifies the operator and Transit Control of an emergency situation, and ensures the subway train stops at the next station and emergency personnel have been dispatched.

“Improving 9-1-1 calling for all customers is a significant milestone in bringing modern, high speed connectivity to the TTC subway system. It is also an important step in increasing safety for riders and TTC employees” said TTC Chair Jamaal Myers.

The TTC continues to work closely with Rogers to schedule the work required to meet their commitment of completing the installation of high speed cellular service in all TTC subway tunnels and stations within the next couple of years.

“The safety and security of TTC customers and employees is our number one priority. Improving the reliability of emergency calling on the subway is a core requirement of the new wireless technology,” said TTC CEO Rick Leary. “We look forward to the completion of the full build out and we encourage all the carriers to join the existing network to benefit our customers and theirs.”