TTC seeks feedback on construction-related service adjustments

The TTC is seeking customer feedback to help improve planning for construction-related service adjustments, and communication of detours and major route changes, to help develop its 2024 Annual Service Plan.

Until July 16, customers can have their say via an online survey, and at a series of in-person pop-up consultations across the city.

“Construction in our growing city often leads to necessary, albeit inconvenient, service adjustments on some TTC routes, all of which require careful planning and highly effective customer communication,” said TTC Chair Jon Burnside. “I encourage all TTC customers to engage in the 2024 Annual Service Plan process by completing the survey and attending one of the pop-up consultations.”

The survey and pop-up consultations are part of the second phase of a four-round engagement with TTC customers, stakeholders, internal staff, and the public to help inform the 2024 Annual Service Plan, the 5-Year Service Plan, and the Customer Experience Action Plan.

Phase one, conducted in April and May, focused on the big-picture of transit in Toronto, while phases three and four, from August through November, will seek feedback on draft concepts and plans, before final consideration by the TTC Board.

“Construction is top-of-mind in Toronto at this time of year, so I really want to encourage all our customers to participate in this survey, and our pop-up consultations, so we can deliver the best possible transit plans in 2024 and beyond,” said TTC CEO Rick Leary. “Customer feedback is so important to creating effective transit solutions. We want to hear from transit users, operators, and the general public, to ensure that our services are continuously improving and meeting the needs of our city.”

In addition to the 2024 Annual Service Plan Survey, the TTC will hold five pop-up consultations:

Thurs., June 29, 2023
3:30 – 5:30 p.m.
Flemington Park
751 Don Mills Rd. at Gateway Blvd. northbound bus stop

Wed., July 5, 2023
4 – 6 p.m.
Union Station
Line 1 platform near streetcar tunnel

Fri., July 7, 2023
12 – 2 p.m.
Liberty Village
165 East Liberty St., behind the Boiler House Building

Tues., July 11
4 – 6 p.m.
Finch Station TTC bus terminal

Wed., July 12
4 – 6 p.m.
Pape Station bus terminal

For more information and to take the survey visit https://ttc5yearplans.ca/. Customers can also request a mail-in survey, by contacting 647-905-8825, or by email to khly@thirdpartypublic.ca.