Free subway platform Wi-Fi ends Dec. 27 as TTC moves to modernize, improve connectivity

Access to free Wi-Fi on TTC subway platforms will end on Dec. 27 as the TTC moves away from an old, unreliable network and toward more reliable and secure connectivity options for customers.

The free TConnect service in TTC subway stations has been declining in usage with poor performance while facing cybersecurity concerns and increasing costs.

With concerns about use, performance and security, the TTC has decided to decommission the service while continuing to work with Rogers on building out the fast and secure 5G cellular service in tunnels.

At the same time, the TTC is looking into a pilot project that would provide free Wi-Fi at static locations like bus bays and platforms. An update report on that pilot will be presented to the TTC Board early next year.

Through the City’s ConnectTO program, those who rely on free public Wi-Fi have access at free public Wi-Fi at more than 100 locations, primarily at libraries and community centres.

TConnect launched in 2013 and is available only on subway platforms. It does not extend into the tunnels. Based on current ridership and known usage of the network, less than three per cent of TTC customers log in to it at any time.

More information on connectivity on the TTC can be found at https://www.ttc.ca/customer-service/Wi-Fi-In-Our-Stations-and-Cellular-Service