Pay your fare with PRESTO in Google Wallet

What is PRESTO in Google Wallet?

PRESTO in Google Wallet is a digital PRESTO card that can be loaded into a Google Wallet and used by youths, post-secondary students, adults and seniors who use an Android phone or Wear OS smartwatch to pay their fare.

Where can I use PRESTO in Google Wallet?

In addition to using it to pay your fare on the TTC, you can PRESTO in Google Wallet to pay your fare on:

• Brampton Transit
• Burlington Transit
• Durham Region Transit
• GO Transit
• Hamilton Street Railway
• MiWay
• Oakville Transit
• UP Express
• York Region Transit

Can I still use my physical PRESTO card to pay my fare?

Yes. You can still use your physical PRESTO card to pay your fare. PRESTO in Google Wallet, is another way for people who have Android smartphones or Wear OS smartwatches to pay their fare. If you are an Android user and choose to convert your physical PRESTO card into a digital PRESTO card in Google Wallet, your physical card will be cancelled once it is converted and you won’t be able to use it to pay your fare.

Can I load a digital PRESTO card into other mobile wallets?

No. At this time PRESTO in Mobile Wallet is only available using Google Wallet. PRESTO is working to add support for other mobile wallet platforms in the future.

What Android phone requirements do I need to use PRESTO in Google Wallet?

Your Android phone must meet the following requirements:

• Android 7.0 or higher
• Have:
  • Near-field communications (NFC)
  • The latest version of the Google Wallet app installed
  • The latest version of Google Play Services installed
  • A Google Account

What Android Wear OS smartwatch requirements do I need to use PRESTO in Google Wallet?

Your Android Wear OS smartwatch must meet the following requirements:

• Wear OS 2.0 or higher
• Have:
  • Near-field communications (NFC)
  • The latest version of the Google Wallet app installed
  • The latest version of Google Play Services installed
  • A Google Account

Performance may vary based on the Wear OS smartwatch model you have. If you are having difficulty tapping your Wear OS smartwatch to pay your fare, it is recommended that you move your PRESTO in Google Wallet back to your phone and use it to tap to pay your fare.

How many PRESTO cards can I have in Google Wallet?

There is no limit to how many PRESTO cards you can have your in Google Wallet; however, you can only have one active card in Google Wallet at a time that you use to pay your fare.

Can I convert my existing PRESTO card into a digital PRESTO card in Google Wallet?

Yes. You can convert your existing PRESTO card into a digital PRESTO card in Google Wallet, but before you do make sure you have completed your trip. Once you convert your physical PRESTO card it will no longer work and you won’t be able to use it to pay your fare.

Follow these steps to convert your card:

Step one: Sign into your PRESTO account and select the “Add card” button.

Step two: Under “Get a new card” select, ‘PRESTO card in Google Wallet.’

Step three: Review the next screens and select "Continue"

Step four: Load funds or a transit pass to your new card and add a nickname for your new card.

Step five: Select “Add to Google Wallet” to save it to your device.

Step six: PRESTO in Google Wallet is ready to use.

Your fare type, balance, pass products, card settings, Autoload/Autorenew contracts will be transferred to the digital card in Google Wallet, for seamless continuity of these features. Existing transaction history will not be transferred. If you need your transaction history for reimbursements or tax documents, you should download the transaction history from the PRESTO website before converting your physical card to a digital PRESTO card in Google Wallet, or continue using your physical PRESTO card to pay your fare.

Will my physical PRESTO card still be on my PRESTO Account after I convert it to a PRESTO card in Google Wallet?

Once your physical card is converted to PRESTO in Google Wallet, you will no longer be able to access and manage your physical card. Your newly converted PRESTO in Google Wallet card will still be registered to your account and will be displayed on the PRESTO website, but can only be managed using the PRESTO App.

Can I convert back to my physical PRESTO card if I decide I don’t like the digital PRESTO card in Google Wallet?

No. You can’t reactivate your physical PRESTO card once you have converted it into a digital PRESTO card in Google Wallet. Once you convert your physical card it will no longer work. 
If you would like to switch back to using a physical PRESTO card you can request a refund on your balance tied to your digital PRESTO card in Google Wallet and buy a new physical card for $4. A service fee will be applied. PRESTO refund forms are available at https://www.prestocard.ca/en/about/refunds

Can I download a digital PRESTO card in Google Wallet, if I don’t have a physical PRESTO card?

Yes. You can download a digital PRESTO card in Google Wallet by following these steps:

Step one: Make sure you have the Google Wallet app installed on your device and you are signed into a Google account

Step two: Sign into the PRESTO app (if you do not have the PRESTO app, download it for free from the Google Play Store). Under “Get a new card” select “PRESTO in Google Wallet.”

Step three: Read the PRESTO information for Google Wallet, then click “Get a new card.”

Step four: Click load new funds, if you want to load money to pay-as-you-go, or new pass, to load a monthly pass for unlimited travel each month.

Step five: If loading new funds, select the amount of money and payment option.

Step six: Enter payment information and choose a nickname for the card.

Step seven: Select “Add to Google Wallet” to save it to your device.

Step eight: PRESTO in Google Wallet is ready to use

A digital PRESTO card loaded through Google Wallet is set to be anonymous by default but can be registered to an individual at any time, once a PRESTO account has been created. To learn more about creating a PRESTO account and registering a card, visit prestocard.ca.

Registering a PRESTO card is important and enables customers to easily transfer the card balance to a new card if their card is lost or stolen.

Registered digital PRESTO cards in Google Wallet cannot go into overdraft. That is because, with PRESTO in Google Wallet, customers can load funds instantly onto their PRESTO card from anywhere, which makes overdraft unnecessary.

How do I get a PRESTO in Google Wallet card on my Android Wear OS smartwatch?

There are two ways to add a PRESTO in Google Wallet card to your watch.

1. Get a new card through the Google Wallet app using your watch. When you use your Google Wallet app on your watch to get a new card, it will open the app on your phone to finish the process. Once complete this card will be saved to your watch by default and can be moved to your phone at any time.
2. Transfer an existing card from your phone to your watch.

To register your PRESTO in Google Wallet card to a PRESTO Account, it needs to be assigned to your phone. If you would like to use your registered PRESTO in Google Wallet card with a Wear OS smartwatch, you can move it to your watch after you register it.

Can I set my digital PRESTO card in my Google Wallet to deduct a youth, post-secondary or senior fare?

Yes. If you have an existing PRESTO card with a youth, post-secondary or senior fare type on it and convert your card into a digital PRESTO card in Google Wallet, your fare type will automatically transfer over.

If you download a new digital PRESTO card in Google Wallet, you will need to take your Android device, along with your government issued photo identification to any Shoppers Drug Mart location or the TTC’s Customer Service Centre, to have a youth, post-secondary or senior fare type set on your card. 

Why can’t I have the same PRESTO card active on my phone and watch at the same time?

For a digital transit card to work, there must be one single version of that card. Each device used to pay your fare, whether that is a physical PRESTO card or card in your mobile wallet on your phone or watch, it is treated as a unique card by the PRESTO system. If you would like to switch your preferred payment method between your phone and your watch, you would need to transfer your card to your preferred device before your trip and remember to tap the same device when transferring and be prepared to show it to TTC staff at any point in your journey.

How do I transfer my digital PRESTO card in my Google Wallet from my Android smartphone to my Wear OS smartwatch?

Open your Google Wallet on your Wear OS smartwatch, click the [+] plus card to start and then follow the instructions.

How do I transfer my digital PRESTO card in my Google Wallet from my Android Wear OS smartwatch to my smartphone?

Step one: Log into the PRESTO app using your account that is tied to your PRESTO in Google Wallet.

Step two: Select “Remove from devices”. This removes PRESTO in Google Wallet from your Wear OS smartwatch.

Step three: You can add PRESTO in Google Wallet to your Android smartphone after 15 minutes by clicking on “Transfer to Google Wallet.”

I want to use my PRESTO in Google Wallet card on my new phone or another phone, what do I do?

Follow the steps below:

Step one: Within Google Wallet select your PRESTO card.

Step two: In the top right corner select the three vertical dots.

Step three: Scroll down and select “Move card to another device”. This will allow you to deactivate your PRESTO card and then reactivate it again.

Step four: On your new phone, download Google Wallet and set it up with your same account details.

Step five: Once complete you will see the option to 'Activate' your card.

Make sure you register your card to a PRESTO account for added balance protection.

Can I load my PRESTO in Google Wallet at a PRESTO self-serve machine?

No. You don’t need to because you can load your card instantly through Google Wallet or the PRESTO App.

What fare will I be charged when I use PRESTO in Google Wallet?

PRESTO in Google Wallet is automatically set to deduct an adult fare. You can have your digital PRESTO card set to deduct a youth, post-secondary or senior fare. If you already have a PRESTO card and convert it to a digital PRESTO card in Google Wallet, your fare type will be transferred automatically to the digital PRESTO card.

If you loaded a new digital PRESTO card in Google Wallet, you can take your smartphone or Wear OS smartwatch to any Shoppers Drug Mart location or the TTC’s Customer Service Centre, along with government issued identification to have your card set to deduct a youth, post-secondary or senior fare. Post-secondary students must also have a TTC Post-Secondary Photo Identification Card when travelling on the TTC.

Can I set more than one fare type on my PRESTO in Google Wallet card?

Yes. Some transit agencies have fare types that are specific to that agency. You can set any transit agency specific fare types you qualify for on your PRESTO in Google Wallet card.

What fare type will be used if I have multiple ones set on my PRESTO in Google Wallet?

If you have a fare type that is specific to one transit agency, that fare type will take effect when you are travelling with the transit agency it applies to.

If you’ve added your PRESTO in Google Wallet card to a PRESTO Account, you can check your transaction history through the PRESTO App or Google Wallet. If you have an anonymous PRESTO in Google Wallet card, you can check this information in Google Wallet.

How do I pay a fare using a digital PRESTO card in Google Wallet?

Paying a fare using your digital PRESTO card in Google Wallet is fast and easy!

Using an Android smartphone:

• Simply wake up your phone screen (usually by pressing the power button) and tap your phone on the PRESTO reader until you see the check mark on your phone screen.
• In most cases, you do not need to unlock your device. You may need to change some Google Wallet settings to make sure that you don’t need to unlock your phone to pay.
• Your fare will be deducted, or your monthly pass or two-hour transfer will be verified.
• Make sure you use the same method of payment each time you transfer within a two-hour period, or else you will be charged another fare.
• Your tapped digital PRESTO card in your Google Wallet is your Proof-of-Payment and you must be prepared to show it to a TTC employee, if asked, at any point in your journey.

Using an Android Wear OS smartwatch:

• Step one: Open the Google Wallet app
• Step two: Select your digital PRESTO card
• Step three: Hold your watch near the reader until you see a check mark. Your fare will be deducted or your monthly pass or two-hour transfer will be verified.
• Make sure you use the same method of payment each time you transfer within a two-hour period, or else you will be charged another fare.
• Your tapped digital PRESTO card in your Google Wallet is your Proof-of-Payment and your must be prepared to show it to a TTC employee, if asked, at any point in your journey.

Do I need to unlock my phone or open the Google Wallet app to pay my fare?

No, simply wake up your phone (usually by pressing the power button) and tap it on the PRESTO reader until you see a check mark on the phone screen.

When using a Wear OS smartwatch, unlock your watch, open the Google Wallet app, select your PRESTO card, and hold it near the reader until you see a checkmark on the watch screen.

Will I be able to see how much I paid on the PRESTO reader when I tap with PRESTO in Google Wallet?

Yes. You will see the same information on the PRESTO reader screen that you would if you tapped a physical PRESTO card.

How do transfers work with PRESTO in Google Wallet?

They work the same way as they do with a PRESTO card, PRESTO Ticket, or debit/credit card payment. You must tap the same method of payment you used when you entered the system, each time you board a vehicle on the street or enter a station. As long as you are within two-hours from your first tap, you won’t be charged another fare. Your tapped PRESTO in Google Wallet is your Proof-of-Payment and you must be prepared to show it to TTC staff at any point in your journey.

How will a fare inspector know that I paid my fare?

Your phone or watch keeps a record of your taps and a Fare Inspector will check this information when they use their handheld device to check your phone or watch. Even if the PRESTO card reader was off line, the fare inspector will be able to see that you tapped to pay your fare.

Can I pay for more than one person with my Google Wallet?

No, each person is required to pay their own fare.

Can I pay with PRESTO in Google Wallet if my phone has no battery?

No. Your phone’s battery must have power in order to pay your fare with PRESTO in Google Wallet.

Does my phone need to have an internet/Wi-Fi connection to use PRESTO in Google Wallet?

No. You do not need to be connected to the internet/Wi-Fi when tapping to pay your fare. But, you do need an internet connection to load funds and passes, check your card details and concert a physical PRESTO card to PRESTO in Google Wallet.

I have several mobile wallet apps installed, how do I set Google Wallet as my default payment method?

PRESTO in Google Wallet can only be used using Google Pay. To set Google Pay as your default payment method follow the steps below.

Step one: Open Settings.

Step two: Tap Connections

Step three: Tap NFC and contactless payments

Step four: Tap Contactless payments

Step five: Choose Google Pay as your default payment method.

I’m getting a “phone moved too fast’, or ‘multiple cards detected’ error message when I tap my phone on a PRESTO reader, what should I do?

Hold your phone still and closer to the PRESTO reader for a few more seconds. You can also try and move your phone out of range of the PRESTO reader for a few seconds and try again. Your NFC antenna could be near the top or bottom of your device, which may be impacting your ability to pay.

Where do I find my PRESTO in Google Wallet card number?

You can find your card number by checking the card information in the PRESTO App or in Google Wallet.

Can I have both a physical PRESTO card and a PRESTO card in Google Wallet in my account?

Yes. But they would be separate cards. If you choose to convert your physical PRESTO card to a digital PRESTO card in Mobile Wallet, you will no longer be able to use your physical card to pay your fare. It will be cancelled.

Can I manage my PRESTO in Google Wallet on the PRESTO website?

No. PRESTO in Google Wallet can only be managed through the PRESTO App. If you have added your PRESTO in Google Wallet card to a PRESTO Account, you’ll be able to see the card when you sign into your account on the PRESTO website, but you will only be able to manage and load your card through the PRESTO App.

How do I manage my PRESTO in Google Wallet card?

You can manage your PRESTO in Google Wallet through Google Wallet or the PRESTO App.

I converted my anonymous PRESTO card into a digital PRESTO card in Google Wallet, but I didn’t move it to my wallet app and now I can’t find the card on my phone. What should I do?

Unfortunately when you convert an anonymous physical PRESTO card into a digital PRESTO card in Mobile Wallet, it must be moved into the Google Wallet app immediately. If that step isn’t taken, the information is lost and you will need to get a new PRESTO in Google Wallet card.

I converted my anonymous PRESTO card into a PRESTO card in Google Wallet, but the funds I loaded right before I converted aren’t on the card. Why did this happen? Where are those funds?

Don’t worry, those funds are still in the PRESTO system. They will appear on your PRESTO in Google Wallet.

Do I still have to wait 4-24 hours for my loads to happen on PRESTO in Google Wallet?

No. Your loads happen instantly through Google Wallet or the PRESTO App.

Can I access my Transit Usage Report and Loyalty summary for my PRESTO in Google Wallet card on the PRESTO website?

No. Unfortunately these features are unavailable for PRESTO in Google Wallet cards.

If you require a Transit Usage Report for tax or business purposes, please continue to use the PRESTO physical card.

If you require your transaction history for your old physical card, that was converted to a PRESTO card in Google wallet, you can contact us at our call centre with your old physical card number.

How much transaction history is available to me via the PRESTO App?

You will be able to see three months of your transaction history through the PRESTO App. However, you won’t be able to print it out.

Can I go into overdraft with PRESTO in Google Wallet?

No. There is no overdraft protection when using PRESTO in Google Wallet, but you can load funds instantly through the PRESTO App or Google Wallet to pay your fare as you go.

Can I register a PRESTO card in Google Wallet to a PRESTO account?

Yes. Any PRESTO card in Google Wallet added through the Google Wallet app is not registered to a PRESTO account by default. To register a card sign into your PRESTO account on the mobile app, select "Add Card" and "Add an Existing PRESTO in Google Wallet card".

Make sure the card you want to register is active in the Google Wallet app.

Can I add an anonymous PRESTO in Google Wallet card to my account?

Yes. Sign into the PRESTO App and add your PRESTO in Google Wallet card to your PRESTO Account. If you don’t have a PRESTO Account you need to create one in the PRESTO App.

Can I set up an Autoload or Autorenew contract on my PRESTO in Google Wallet card using a debit card or Pre-authorized Debit Agreement (PAD)?

No. Unfortunately you cannot use a debit card or PAD to set up an Autoload or Autorenew contract.

If you have an existing Pre-Authorized Debit Agreement (“PAD Agreement”) on your physical card and you convert this card to PRESTO in Google Wallet this agreement(s) will be canceled. You can set up a new contract in the PRESTO app using a VISA Debit, Debit Mastercard or Credit Card.

Can I use my Saved Payment Method on my account to load my PRESTO card in Google Wallet?

If you have a credit card, debit VISA or Mastercard Debit as your Saved Payment Method, you can use it to load funds to your PRESTO in Google Wallet card.

Can I set up and manage a PRESTO in Google Wallet for my kids?

Yes. You can set up and manage a PRESTO in Google Wallet for your kids. Just keep in mind, the minimum age requirement and family account policies are handled by Google.

To add your kid's PRESTO card to an Android device, you have two options. You can either convert an existing PRESTO card or get a new PRESTO in Google Wallet card and set it to the appropriate fare type (e.g. Youth).

To convert your kid's card, as a parent, sign in to the PRESTO App on your kid's phone (you might need to install the PRESTO App if it's not already there). Then, select your kid's card and click the "Convert to Google Wallet" button. Finish the process by saving the new digital PRESTO card into the Google Wallet app on the phone. If you want, you can uninstall the PRESTO app afterward.

To manage your kid's PRESTO in Google Wallet card under your PRESTO account, simply sign in to the PRESTO App on your own phone. This way, you can load funds and keep track of transaction history on your kid's card with ease.

Can I unlink / remove my PRESTO in Google Wallet card from my account?

Yes. You can remove your PRESTO in Google Wallet card from your account if you haven’t added a TTC 12 Month Pass or set up Autoload or Autorenew on it. If you have one of these agreements on your card, you can cancel it first then remove your card from your account.

What happens if I change my device from an Android phone to an iPhone? Can I transfer my PRESTO in Google Wallet card to my new iPhone?

At this time, PRESTO mobile’s wallet card is only available for Android users. However, if you switch to a non-Android mobile device, you won’t be able to use PRESTO in Google Wallet. PRESTO is working to expand to other mobile operating systems in the future.

Why doesn’t my PRESTO in Google Wallet card work?

The most common reason your PRESTO in Google Wallet may not work is that your phone or watch wasn’t held up to the PRESTO reader long enough, or there were other cards next to your phone that the PRESTO device detected.

When you tap to pay your fare, make sure to hold your phone or watch still and move it closer to the payment reader for a few more seconds, until the device confirms that you have tapped successfully. You can also try to move your device out of range of the PRESTO reader for a few seconds and try again. Your NFC antenna could be near the top or bottom of your device. Remember to make sure there are no other payment cards next to your phone when you tap.

What should I do if I lose or factory reset my phone?

If you registered your PRESTO in Google Wallet card to your PRESTO account, you can recover your card by signing into the PRESTO app on a new device, removing the card from your old device and adding it to the new device. On your new device follow these steps:

Step one: Open the Google Wallet app and select your PRESTO card.

Step two: In the top right corner select the three vertical dots.

Step three: Scroll down and select “Move card to another device”. This will allow you to deactivate your PRESTO card and then reactivate it again after the factory reset is complete.

Step four: Once your factory reset is complete and the Google Wallet app is installed select the 'Activate' option to reactivate your card.

If you are using an anonymous PRESTO card in Google Wallet, you can't transfer it to a new device. Register your card to a PRESTO account for added balance protection.

Learn more about keeping your payment information safe in Google Wallet by visiting, https://support.google.com/googlepay/answer/7643925?hl=en